SDRV NEW 2022

• Site conducted

  Select
• GPS Location
  Address

• Conducted on

  Date

• MOD:

• Coach:

Best Practices

• What I appreciate from today's visit:

  Customer Focus

  Quality

  Food Safety

  Cleanliness

• Explain:

• Explain

• Explain

• Explain

Customer Focus:

• Parking Lot:

  Good

  Fair

  Poor

  N/A

• Dumpster Area:

  Good

  Fair

  Poor

  N/A

• POP Correct/Good Repair

  Yes

  No

  N/A

• Greetings Fast & Easy Customer Access:

  Yes

  No

  N/A

• Uniforms: (Hat, name tag, non slip shoes, jewlery, clean and to standard facial hair)

• Dining Room Basics / Buffet:

  Yes

  No

  N/A

• Phone Service / Suggestive Selling:

  Yes

  No

  N/A

• Mystery Call Score:

Restaurant Basics

• Team Deployment and Urgency:

• Cash Count Drawers:

• Cash Loss: (Review Current and Previous Week)

• Paid Out: (Review & Sign Current and Previous Week)

• P&A Process Spot Check:

• Manager Meetings Active & Documented

  Yes

  No

  N/A

• Culture: Communication and Recognition in place

  Yes

  No

  N/A

• Notes

Delivery Basics:

• Topper in Use w/ Cord Ready or Lit:

  Yes

  No

  N/A

• Speed Rack / Driver Turns Last Week Above 80%:

• Minimum Delivery Standards: (Under 45% & Average Delivery Time)

• Aggregator Utilization:

  Yes

  No

  N/A

• Driver Documentation Compliance: (DL, POV, Dec Pg.):

  Yes

  No

  N/A

Product Quality:

• Prep Plans Posted & Verified Accuracy For The Day: (Sauce N Cheese)

  Yes

  No

  N/A

• Prep Demand Being Used:

  Yes

  No

  N/A

• Perfect Proofed Dough:

  Yes

  No

  N/A

• Team Follows Accurate Production Steps:

  Yes

  No

  N/A

• Accurate Auxiliary Products: (WingStreet; Pasta; Salad)

  Yes

  No

  N/A

• Dough Wheel and/or MRD Dating:

  Yes

  No

  N/A

• Correctly Finishing Product: (Cut; WS Finishing; Salad)

  Yes

  No

  N/A

• Rush Recovery / Ready For 4pm:

  Yes

  No

  N/A

• Pride in my Pie / Final Product:

Food Safety

• Serve Safe For Every Manager: (Proof Posted InStore / Valid)

  Yes

  No

  N/A

• Self FSC complete for Previous Period:

  Yes

  No

  N/A

• Weekly Pest Walks Completed:

  Yes

  No

  N/A

• Food Safety Checklist Up To Date (Twice Daily)

  Yes

  No

  N/A

• FSC Significant: No Expired Product

  Yes

  No

  N/A

• FSC Significant: Hand sanitizer/Soap dispensers full:

  Yes

  No

  N/A

• FSC Significant: Proper Handwashing observed:

  Yes

  No

  N/A

• FSC Significant: Calibrated Thermometer in use:

  Yes

  No

  N/A

• FSC Significant: No Cross contamination evident:

  Yes

  No

  N/A

• FSC Significant: Temperatures are all in compliance: (Cold & Hot)

  Yes

  No

  N/A

• FSC Significant: Gloves and blue bandages available:

  Yes

  No

  N/A

• FSC Significant: Dishwasher Chemicals & Sanitizer:

  Yes

  No

  N/A

• FSC Significant: Hot Water At All Sinks:

  Yes

  No

  N/A

• FSC Significant: Sanitizer towels in appropriate colored bucket:

  Yes

  No

  N/A

Cleanliness

• BOH Clean: (Including Equipment: retarder,freezer,fryer,oven,proofer,hot box, computers, racks, tables, soda machine, ice machine)

  Yes

  No

  N/A

• Manager Desk Area Organized:

  Yes

  No

  N/A

• Store Organization, Clutter, Manicuring Boxes:

  Yes

  No

  N/A

• FOH Clean (Lobby/Dining Room/Restrooms):

  Yes

  No

  N/A

• Verifiable Cleaning Process:

  Yes

  No

  N/A

Agreed Task To Complete Before Next Visit:

• Top 3 Things to Discuss from Today:

• Commitment Dates:

Big Two:

• Labor Execution: GameTime Execution Present: (Review last 3 day daily labor schedules) Forecasting Appropriate / Schedule to Grid and Crew %

  Yes

  No

  N/A

• Inventory Spot Counts: (Daily Criticals; PCA; Posting)

  Yes

  No

  N/A

Bench / Development / LearnNow Follow Up (%T30):

• LearnNow Training Up to Date: (RGM Certified, T30)

  Yes

  No

  N/A

• Notes:

Recognition

• AC Signature:

  Sign

• Manager on Duty:

  Sign

• Date:

  Date