Second Floor Dining Room Standards Lunch/Dinner

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Greeter/Welcome Standards (when applicable)

• Greeter welcomes guest and offers choice of seating areas

  Yes

  No

• Greeter inquires of guest's name and SPG status

  Yes

  No

• Greeter seats guests at clean, crumb-free table and chairs

  Yes

  No

• greeter offers food and beverage menus

  Yes

  No

• greeter indicates Happy Hour menu (in bar) if between 4-6pm, Mon-Fri

  Yes

  No

  N/A

• greeter informs server of guest arrival via Open Table chit

  Yes

  No

  N/A

• dining room appears organized, furnishings in good repair

  Yes

  No

• service team conservative grooming standards in place

  Yes

  No

• service team uniforms clean and well fitted

  Yes

  No

• service team voice levels and conduct appropriate to environment

  Yes

  No

• Music selection and volume appropriate to environment

  Yes

  No

Server Standards: At Table

• server greets table with ice water pitcher and offers choices of waters and self introduction

  Yes

  No

• unless provided by greeter, server inquires of guest's name and SPG status

  Yes

  No

  N/A

• server indicates beverage menus and offers to make recommendation

  Yes

  No

• server offers to take beverage order

  Yes

  No

• server returns within 5 minutes with beverage order

  Yes

  No

• server indicates food menu and offers menu additions/to make recommendation

  Yes

  No

• server displays comprehensive food and beverage product knowledge

  Yes

  No

• complimentary SPG amuse bouche provided to SPG status guest(s)

  Yes

  No

  N/A

• server returns for quality check/inquire for food order within 2 minutes

  Yes

  No

• food order taken "ladies first"

  Yes

  No

• server marks table with appropriate placemat/flatware/condiments

  Yes

  No

• wine menu is indicated, with server offering to assist with selection

  Yes

  No

  N/A

• bread service is offered with salad course

  Yes

  No

• food is delivered within 15 minutes unless otherwise indicated

  Yes

  No

• food briefly described as placed in front of guest

  Yes

  No

• server inquires if anything else may be provided

  Yes

  No

• quality check performed within 2 minutes

  Yes

  No

• service items removed at appropriate intervals providing expected tabletop maintenance

  Yes

  No

• server continues to mark table with appropriate flatware/condiments

  Yes

  No

• additional beverage/round offered when glass(es) one quarter full

  Yes

  No

• subsequent food courses delivered in timely manner with brief description

  Yes

  No

• coffee/cordials/dessert offered

  Yes

  No

• check is presented at conclusion of service

  Yes

  No

• server indicates 20% SPG food discount and offers VIP email club enrollment card/benefits

  Yes

  No

  N/A

• valet parking ticket validated as appropriate

  Yes

  No

  N/A

• payments are handled quickly

  Yes

  No

• throughout the table service, service projects a responsive, helpful manner

  Yes

  No

• server provides appropriate closing showing appreciation, using guest's name

  Yes

  No

  N/A