Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Greeter/Welcome Standard
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Music selection and volume appropriate to environment
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Dining room appears organized, furnishing in good repair
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Greeter welcomes guest and offers choice of seating areas?
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Greeter Seats guest at clean, crumb-free table and chairs?
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Greeter offers breakfast menu
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Greeter offers morning beverage (coffee/decaf/tea/milk choice)
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Service team conservative grooming standards in place
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Service team uniforms clean and well fitted
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Service team voice levels and conduct appropriate to environment
Server Standards: At the Table
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server greets with orange juice pitcher and coffee pot in hand
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server offers juice selection
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Server indicates food menu and offers menu additions/to make recommendation
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food briefly described a placed in front of guest
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server displays comprehensive food and beverage product knowledge
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food order is taken "ladies first" when possible
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server marks table with appropriate flatware/condiments
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food is delivered within 15 minutes unless otherwise indicated
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server inquires if anything else may be provided
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quality check within 2 minutes
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service items removed at appropriate intervals providing expected tabletop maintenance
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server continues to mark table with appropriate flatware/condiments
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additional beverage/round offered when glass(es) one quarter full
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subsequent food courses delivered in timely manner with brief description
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Check is presented immediately after entree is delivered
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Payment handled quickly
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Server indicates 20% SPG food discount, and offers VIP email club enrollment card/benefits
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Server provides appropriate closing showing appreciation
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Throughout the table service, server projects a responsive, helpful manner
Additional standards
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Staff are visible and responsive in dining areas
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Tables are cleared, cleaned and reset quickly during the breakfast service
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Water and coffee refilled continuously
