Title Page

  • Restaurant Name

  • Conducted on

  • Prepared by

  • Location

Customer Feedback Survey

  • Instructions:

    1. Answer each item accordingly.
    2. Add photos and notes by clicking on the paperclip icon.
    3. Complete audit by providing digital signature and a photo of your receipt.

    Note: Bama Dining cares greatly about providing our customers with the best food and customer service. We appreciate the time you have taken to complete our secret shopper survey. Thank you for your support!

  • Select date

  • Please enter the location you are shopping.

SERVICE QUALITY

  • Order Taker/Cashier's Name

  • Did the cashier smile and make eye contact with you?<br>

  • Was the cashier wearing a nametag?<br>

  • Was the cashier wearing wearing proper hat or hair net?

  • Was the cashier wearing a clean uniform?

  • Did the cashier suggest an item or upsell?<br>

  • Did the cashier repeat your order back to you and tell you your total?

SPEED OF SERVICE

  • Amount of Time Spent in Line

  • Amount of Time Spent Waiting On Food or Beverage Order

  • Approximate Amount of Customers Ahead of You In Line

ENVIRONMENT

  • Did the location appear clean?

FOOD QUALITY & BRAND STANDARDS

  • Did your food look presentable and appetizing?

  • Was your food the appropriate temperature?

  • Were all the items you wanted available?

  • Any Out of Stocks? - Coolers fully stocked, Grab & Go items etc.

  • Are proper menu prices posted?

  • Are brand promos advertised at location?

  • Do the prices on the shelf match the prices at the register?

  • Other comments on your experience:

  • Shopper Name and Signature:

  • Please upload a photo of your receipt.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.