Bama Dining Secret Shopper Feedback Form - 1831

• Restaurant Name

• Conducted on

  Date

• Prepared by

• Location
  Address

• Instructions:
  
  1. Answer each item accordingly.
  2. Add photos and notes by clicking on the paperclip icon.
  3. Complete audit by providing digital signature and a photo of your receipt.
  
  Note: Bama Dining cares greatly about providing our customers with the best food and customer service. We appreciate the time you have taken to complete our secret shopper survey. Thank you for your support!

• Select date

  Date

• Please enter the location you are shopping.

SERVICE QUALITY

• Order Taker/Cashier's Name

• Did the cashier smile and make eye contact with you?<br>

  Yes

  No

  N/A

• Was the cashier wearing a nametag?<br>

  Yes

  No

  N/A

• Was the cashier wearing wearing proper hat or hair net?

  Yes

  No

  N/A

• Was the cashier wearing a clean uniform?

  Yes

  No

  N/A

• Did the cashier suggest an item or upsell?<br>

  Yes

  No

  N/A

• Did the cashier repeat your order back to you and tell you your total?

  Yes

  No

  N/A

SPEED OF SERVICE

• Amount of Time Spent in Line

  0-5 mins

  5-10 mins

  10-15 mins

  15+ mins

• Amount of Time Spent Waiting On Food or Beverage Order

  0-5 mins

  5-10 mins

  10-15 mins

  15+ mins

• Approximate Amount of Customers Ahead of You In Line

  less than 5

  5-10

  10-20

  20+

ENVIRONMENT

• Did the location appear clean?

  Yes

  No

  N/A

FOOD QUALITY & BRAND STANDARDS

• Did your food look presentable and appetizing?

  Yes

  No

  N/A

• Was your food the appropriate temperature?

  Yes

  No

  N/A

• Were all the items you wanted available?

  Yes

  No

  N/A

• Any Out of Stocks? - Coolers fully stocked, Grab & Go items etc.

  Yes

  No

  N/A

• Are proper menu prices posted?

  Yes

  No

  N/A

• Are brand promos advertised at location?

  Yes

  No

  N/A

• Do the prices on the shelf match the prices at the register?

  Yes

  No

  N/A

• Other comments on your experience:

• Shopper Name and Signature:

  Sign

• Please upload a photo of your receipt.

  Media