Title Page
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Conducted on
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Prepared by
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Location
Table 1
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Location Name:
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Form Date:
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Manager(s):
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DT /FC
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As you complete your Drivethru, Front Counter, or On The Go experiences, please purchase a small Iced Signature Pumpkin Spice Latte and one of items listed above (please rotate items between visits)(Steak Rollups,ChaiLatte,Bagel Mini) and assess the restaurant execution and guest experience of each product. From a Guest Perspective, answer the following Restaurant Excellence Questions
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Did the DT Order taker spoke clearly used a pleasant tone of voice, and provided a friendly and warm greeting to the guest within 5 seconds
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Did the Crew used pleasant tone of voice?
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Did the Crew provided a friendly and warm greeting ?
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DT order taker listened carefully when taking guest order, did not interrupt, repeated order back to guest, provided total amount
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Did not Interrupted guest?
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Did Crew repeated order back to guest?
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DT cashier provided a total to the guest before collecting payment, thanked guest when payment was presented, did not handle guest phone if processing mobile payment
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Did the Crew provided total before collecting payment ? Did Crew thanked guest when payment was presented and did not Handled guest phone during mobile payment?
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Did the DT Cashier made eye contact and confirmed items when delivering the order, provided a friendly smile, please and thank you and an invitation to return
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Order was completed with no missing or incorrect items, all products are built as requested and are properly packaged with cup labeled correctly. Sandwich bag has ticket, napkins, straw, and receipt provided with pricing matching menuboard
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What was the drivethru overall service time? (In seconds)
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Was the exterior of the restaurant clean?
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Was the interior of the restaurant clean?(Windows,Doors,Ceiling,Floors,Pickup area and condiment station)
DRINKS
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Pumpkin Singnature latte
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Did the Iced Pumpkin Spiced Signature Latte meet quality standards and guest expectation? (Correct Flv, Bev made in pitcher,Whip cream ,Drizzle and topping)
Chai Latte
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Was the Iced Chai Latte Made & Served Correctly?
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Was the Cup labeled correctly ,Beverage was made in steaming pitcher, Concentrate and milk stirred properly?
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Did the Iced Chai Latte meet quality standards and guest expectation?
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Steak Rollups made and served correctly?
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Correct amount of steak { Less than .75 ounces (2 pieces of steak) ? correct amount of cheese?
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Correctly rolled (did not unrolled when cooked in Turbo) Cooked on right Turbo setting?
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served in universal sleeve?
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Was the Maple Sugar Snacking Bacon made & served correctly?
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Served in Incorrect packaging ? (8) 1/2 slices ?
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Was the seasoning Amount Correct?(Not too little,Not too much)
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Did the Maple Sugar Snacking Bacon meet quality standards & guest expectations?
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Was the Iced oat milk latte made, served and packaged correctly? (Not too light,or too dark,Cup labeled)
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Were the stuffed bagel mini made correctly?
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Heated in Turbo Oven under right key?
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Served in correct packaging?
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Did the stuffed bagel mini meet quality standards and guest expectation?
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MERCHANDISING /POP
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Were all of the fall bakery items available and merchandised correctly?(Pumpkin Muffin,donut,munchkins,Apple cider donuts,munchkins)
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[ Muffins and donuts merchandised correctly?
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Does the Interior POP match planogram, with current elements placed in correct locations and is neat/wrinkle free & clean?
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Does the Drive Thru POP (extenders and mini extenders) match POP planogram with current window elements placed in correct?(Removed old POP or any hand written signs)
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Does the Restaurant have the new allergen decal and Guest Experience QR code posted on the entrance door and drive thru
