Serve From The Heart 2024

Is the store front clean, are Pot plants in good condition and all plants healthy and trimmed off dead leafs?

Glass doors and windows clean and no marks or smudges?

Tables and Chairs legs and tops clean and Dust Free? (Cushion covers inc)

Umbrellas clean, Open and all in good state?

Are tables set up correctly, Condiment Boxes clean and filled?

Is host station clean and neatly packed?

Are all menus clean and in good condition?

Floors Clean, Swept and Mopped

Store Ambiance, are all lights clean and working,Music playing at right level and all Tv's ON?

All ads and specials up to date? wall arts and murals in place, mirrora in good condition and dust free?

Tables and Chairs legs and tops clean and in good condition, inc cushion covers

Condiment Boxes stocked and set up correctly, all bottles clean and refilled, inside boxes clean?

Vases clean, polished, fresh flowers and shaved candles.

All pot plants clean and in good condition, all dead leaves trimmed off plants?

Is the bucket system correct and in place? (Green for FOH)

Is the toilet well maintained?

All toilets clean, floor swept and mopped, under seat clean, urinals and toilet paper refilled.

All hand soap and sanitizer dispensers refilled, flushing, hand dryers and hand towels all working and filled up?

Lights working, mirrors, doors, bins and basins clean and no bad odour in the restrooms?

All ads and specials up to date? wall arts and murals in place, mirrora in good condition and dust free?

Is guest's view of the bar to standard, Counters, bar skirtings, outside railings and draught taps polished and clean

Are chairs around the bar, shelves and display bottles clean and in good condition?

Is equipment clean? garnish trays (containers), cocktail equipment, chopping board & knife, jiggers, speed pourers and blender

Are fridges clean? glass doors, rubber seals and inside fridges. ( Corners, filters and fan)

Is the FIFO rule being applied and are fridges being packed correctly? (Labels face front, pack from front)

Are all open wines, syrups and dairy products labelled correcty?

Are bar fridges being moved when cleaning? Are the bar counter mats and coaters not sticky?

Is the coffee machine, coffee ware, barista and bar scullery sections clean?

Is the bucket system correct and in place? (Yellow for Bar)

Is the guest's view of the kitchen to standard?

Tools/OE, Pots, pans, cutlery, etc in good condition?

Is the hygiene of the kitchen at an acceptable standard?

Are fridges clean and neatly packed?

Food safety Compliant? (contamination, FIFO etc?)

Are all products labelled and is labeling correct? (pardon if 1-2 is omitted)

Are products given receiving dates? (look out for colour stickers, not L&B labelling stickers)

H&S standards mantained, inc chemical usage? (Check for cross contaminations esp buckets and mops, check spray bottle triggers, check cage, hand wash station set up correctly)

No expired products found (make note of the product name, date and QTY on hand)

No maintanance concerns?

Is the hygiene of the kitchen at an acceptable standard? Is the kitchen team cleaning as they work?

Are bar & kitchen temp checksheets up to date? (Correct templates)

Are Bar and Kitchen Job aid cards and recipes updated and in good condition?

Are daily Vibe meetings completed?

Are files updated and in place? (OHS, Compliance, Training, Starter packs, Employee reviews)

Are all bookings for the day called for confirmation? (To be done before 12pm)

Are previous day's bookings called for feedback? (Dineplan booking sheet)

Is staff in correct and complete uniform, inc Managers? (Personal hygiene to be considered)

Do waiters have complete tools of trade? (are correct border books used for TM)

Are waiters aware if there are out of stocks?

Are sections allocated or rotation set before shift?

Is the door attended at all times? are guests met and greeted at the door?

Are waiters attending to guests within 2 minutes of seating?

Are waiters writing down orders?

Are drinks coming out within 5 min?

Are food coming out on time? (Please refer to KDS)

Are all drinks served on a tray?

Is the bar using correct glassware for cocktails? (report chipped glasses to MOD)

Are tables cleaned and condiments restocked as guests leave?

Are managers active and table touches done?

Is 2 min 2 bite rule done?

Are waiters, Barman and managers encouraging guests to review the store?

Are guests thanked and invited back when they leave?