Title Page
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Restaurant name
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Conducted on
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Prepared by
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Location
Server Training Checklist
Restaurant guidelines and policies
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Review of server guidelines and responsibilities (in the server training manual)
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Review of the restaurant's policies and procedures
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Dress code policy
Menu knowledge
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Menu abbreviations test
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Menu descriptions test
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Alcoholic beverage test
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Liquor abbreviations test
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Dietary considerations
Order-taking and POS system
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Accurate order-taking
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Point-of-sale (POS) system operation
Serving etiquette
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Initial guest greeting
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Food delivery procedure
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Drink delivery procedure
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Beverage refills and/or second orders
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Service procedure during meal
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Guest check-backs
Table setting and maintenance
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Table numbers test
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Utensils, glassware, and tableware
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Assembling of orders on the table
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Table bussing
Upselling and customer recommendations
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Suggestive selling techniques
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Recommendations for additional items, specials, or upgrades
Payment billing and processing
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Food check writing
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Bar check writing
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Delivery of check
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Timely closing of check
Safety and hygiene
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Food safety and hygiene guidelines
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Proper handwashing practices
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Safe food storage and handling procedures
Collaboration and teamwork
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Communication skills for customer and colleague interactions
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Coordination with kitchen staff and other servers
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Rapport building with guests
Other considerations
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Good knowledge of sidework
Completion
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Comments and recommendations
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Trainer's name and signature
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Trainee's name and signature
