SafetyCulture Staff

Service Center Customer Satisfaction Survey Form

This checklist aims to determine how well your staff performed during the service. The customer will evaluate the staff’s quality of work, timeliness of work completed, and provide their impression on how their need was addressed. Enhance overall performance of your service team to promote better customer experience.

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Title Page

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Customer Name (Optional)
Survey Date and Time
Click next section to continue.

CUSTOMER SATISFACTION SURVEY

Overall, how satisfied or dissatisfied are you with your last service experience?
How responsive have we been to your questions or concerns about our equipment and services?
How would you rate the staff on each of the below attributes?
Quality of work
Communication
Displayed a safety mindset
Timeliness/Speed of work completed
Value for money
Cost and availability of spare parts
Quality of service reporting
How could we improve our service to you?
Do you have any comments, questions or concerns?

COMPLETION

Full Name and Signature of Customer (Optional)

SafetyCulture Staff

Service Center Customer Satisfaction Survey Form

Use this Template

Print as PDF

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.