Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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Subject or Activity Assessed
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Is the work being undertaken by an engineer or trainee
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Name of engineer being assessed
Skills
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Pre installation preparation
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Relevant information gathered from Field Services work order
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Route, MST and wayleaves information checked using Collector
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation discussed with customer and plan agreed
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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POWRA completed
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Underground work
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Site setup
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Appropriate tools used and correct use demonstrated
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Rodding/Roping ducts
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Cable pulling
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Labelling and securing of cable
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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MST testing and connecting
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Work site kept tidy
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Health and safety compliant / correct PPE used / work site kept safe for engineers, customer and public
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Working at height
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Site setup
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Appropriate tools used and correct use demonstrated
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Pre-climb checks carried out if accessing pole
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Appropriate procedures followed for drawing cable (pole to pole, pole to property)
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Correct setup of ladder using relevant procedures at pole and property
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Work site kept tidy
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Health and safety compliant / correct PPE used / work site kept safe for engineers, customer and public
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External work at property
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Appropriate tools used and correct use demonstrated
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of cable mounting equipment
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of cable
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of external housing
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Work site kept tidy
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Health and safety compliant / correct PPE used / work site kept safe for engineers, customer and public
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Internal work at property
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Appropriate tools used and correct use demonstrated
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Drilling cable entry hole (pre-drill preparation)
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of wall mounted equipment
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of internal cable
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of SC/APC connecter
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Work site kept tidy
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Health and safety compliant / correct PPE used / work site kept safe for engineers, customer and public
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Greenfield
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Appropriate tools used and correct use demonstrated
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Route planning for sub-duct and checking for obstacles
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Digging slit trench
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Drilling into toby box
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of sub-duct from toby box to property
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Work site kept tidy
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Health and safety compliant / correct PPE used / work site kept safe for engineers, customer and public
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Testing/Remediation
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Services tested once live using appropriate tools
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Service demonstrated to customer
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Installation of additional equipment where required (i.e. boosters)
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Post installation
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Work site cleared of equipment and waste
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Relevant notes, pictures and products added to work order
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Customer Service
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Call customer prior to arrival
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Provide accurate information for using the service (i.e. connecting to Wi-Fi, Wi-Fi limitations)
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Answer customer questions
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
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Polite and courteous
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- Demonstration given
- N/A
Conclusion
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Is the observed person deemed to demonstrate competency
- Excellent level demonstrated and ability to mentor or provide practical training on this subject.
- Competent and working to a high standard
- Competent
- Demonstrates understanding and ability but needs monitoring to ensure learning remains.
- Requires further training as not able to demonstrate standard required.
- Repeated failure to take on board training and demonstrate the required quality and safety.
- other
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Identify how this person will be supported to improve or other action required
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Has the individual being observed got any comments about their performance?
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Has the individual being observed got any comments or concerns about anything else?
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Agreed actions and improvements
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Observers signature to demonstrate that this is a true record of training/ competency assessment
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Observers signature to demonstrate that this is a true record of training/ competency assessment
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Engineer / Trainee Engineer signature to confirm this is a true record of training/ competency assessment
