Service Managers Report

• Conducted on

  Date

• Service Manager Name

• Service Manager Number

• RCEM.V1SMR.11.2014

• Customer Reference Number

• Customer Name

Service Managers Report

• Number of Issues Reported

• Issues

Actions

• SM Actions Carried Out

• Furniture ID

• Photo Numbers

• Arrival time

• Departure Time

• Conversation with Customer

  Very Good

  Satisfctory

  Strained

• Is Customer Happy To Settle

  Yes

  No

  N/A

• Any Chance Of Reoccurrence?

  Yes

  No

  N/A

• Customers Cleaning Regime

• Condition of Home

• Condition of Furniture

• Children

  Yes

  No

  N/A

• Pets

  Yes

  No

  N/A

• Parts Required to Resolve

  Yes

  No

  N/A

• Time Required on Return

SM Conclusion

• SM Diagnosis's

  Select Manufacturing Defect Transit Damage Supplier Delivery Damage Sofaworks Normal Wear Natural Characteristics Incorrect Maintenance Accidental Damage Customer Expectation N/F/F Neglect / Misuse

  • Manufacturing Defect
  • Transit Damage Supplier
  • Delivery Damage Sofaworks
  • Normal Wear
  • Natural Characteristics
  • Incorrect Maintenance
  • Accidental Damage
  • Customer Expectation N/F/F
  • Neglect / Misuse

• Overall Diagnosis

  Select Manufacturing Defect Transit Damage Supplier Delivery Damage Sofaworks Normal Wear Natural Characteristics Incorrect Maintenance Accidental Damage Customer Expectation N/F/F Neglect / Misuse

  • Manufacturing Defect
  • Transit Damage Supplier
  • Delivery Damage Sofaworks
  • Normal Wear
  • Natural Characteristics
  • Incorrect Maintenance
  • Accidental Damage
  • Customer Expectation N/F/F
  • Neglect / Misuse

• Liability

  Supplier

  Sofaworks

  Customer

• Service Manager Signature

  Sign

• Customer Signature

  Sign