SERVICE REPORT

• Service Engineer(s)

  Select

• Company Name (Client)

  Select

• Enter the name of the company

• Contact person

• Address
  Address

• Conducted on

  Date

• Starting time

  Date

• Ending time

  Date

Field Service Report

• Division

  Hot Melt

  Finishing

  Domino

  Other

• Specify Division

• Work performed

  Maintenance

  Installation

  Service/Troubleshooting/Demo

  Other

• Line Details

• Please specify work performed

• Take a photo of work

  Media

• Take a photo of the problems identified (if any)

  Media

• Line Details

• Machine Details

• Serial No

• Part Number

• Application Details

• Preparation work has been completed according to the supplier's instructions prior to installation:

  Yes

  No

• Installation Check-up

  Yes

  No

• System Startup

  Yes

  No

• Testing of Complete System

  Yes

  No

• Training Completed

  Yes

  No

• Inspected by Customer

  Yes

  No

• Line Details

• Melter Model

• Type of Controller/PLC

• No of Hoses

• No of Guns

• No of Nozzles

• Type of Sensor

• Application

• Glue Brand

• Glue Details

Temperature Settings

TANK | Current Temperature Setting HOSE | Current Temperature Setting GUNS | Current Temperature Setting

Pressure Settings

• PUMP | Current Pressure Setting (ideal pump pressure 2 to 3.5 bar)

• SOLENOID VALVE | Current Pressure Setting (ideal pressure 4.5 to 5.5 bar)

TrueBlue Preventive Service - Tasks List

• 1. Drain Adhesive from tank

• 2. Clean Melter Tank. Take filter mesh out and replace with new one.

• 3. Fill tank with GARD Green HMP, heat the tank at 180°C for min. 1h and drain GARD Green HMP.

• 4. Fill tank with fresh adhesive

• 5. Check electric circuit, hydraulic circuit, parameter settings (tank, hoses, guns)

• 6. Check hoses, guns, modules and nozzles for correct operation.

• 7. Pump fresh adhesive through manifold, hoses, guns and modules.

• During previous tasks, upon customer approval, we will exchange parts that will be judged defective or close to expected life, or not able to meet specifications or quality requirements. Spare parts are excluded from the present service agreement, except for the tank filter mesh.

• 8. Clean melter panels with GARD EV60, final operation check.

• Does customer use recommended GARD Hot-Melt cleaning solutions?

  Yes

  No

• Each Service is invoiced per visit
  All payments will be made on completion of each service visit subject to our standard terms and conditions.

• Line Details

• Description of Work Performed

• Type of Service

  Contract

  Spot Job

  Warranty

  FOC

  Demo

• Service Charges

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Are there any additional charges that are not included in the contract?

  Yes

  No

• Charges (not included in the contract)

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Demo Duration

  Select

• Service Charges

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Machine Details

• Serial No

• Part No

• Application Details

• Take a picture of Demo setup

  Media

• Nordson Equipment Check-up

• Work performed

  Contract (AMC)

  Installation

  Service/Troubleshooting

  Demo

• Preparation work has been completed according to Domino's instructions prior to installation:

• Line Details

• Serial No

• Model

  Select

• Print Format

• Pump Speed

• Run Hours (0 for new machine)

• Ink Type

  Select

• Nozzle

  60 µm

  75 µm

  Other

• Specify (µm)

• Status (Condition of the machine)

Modulation Check

• Min. (BUP)

• Set (BUP)

• Max (BUP)

Pressure

• Min. (bar)

• Set (bar)

• Max (bar)

BFT (Bostwick Flow Time - Viscosity)

• Target

• Actual

• System Startup

  Yes

  No

  N/A

• Demo Duration

  Select

• Take a picture of Demo setup

  Media

• Preparation work has been completed according to Domino's instructions prior to installation:

• Line Details

• Serial No

• Model

• Print Format

• Pump Speed

• Run Hours (0 for new machine)

• Ink Type

• Nozzle

  60 µm

  75 µm

  Other

• Specify (µm)

• Status (Condition of the machine)

Modulation Check

• Min. (BUP)

• Set (BUP)

• Max (BUP)

Pressure

• Min. (bar)

• Set (bar)

• Max (bar)

BFT (Bostwick Flow Time - Viscosity)

• Target

• Actual

• System Startup

  Yes

  No

  N/A

• Testing of Complete System

  Yes

  No

  N/A

• Training Completed

  Yes

  No

  N/A

• Inspected by Customer

  Yes

  No

• Type of Maintenance

  CM - Corrective Maintenance

  PM - Preventive Maintenance

• Line Details

• Serial No

• Model

• Print Format

• Pump Speed

• Run Hours

• Ink Type

• Nozzle

  60 µm

  75 µm

  Other

• Specify (µm)

• Status (Condition of the machine)

Modulation Check

• Min. (BUP)

• Set (BUP)

• Max (BUP)

Pressure

• Min. (bar)

• Set (bar)

• Max (bar)

BFT (Bostwick Flow Time - Viscosity)

• Target

• Actual

• Issue reported by the Customer?

• Take a photo of the problems identified

  Media

• Specify work performed

• Testing of Complete System

  Yes

  No

  N/A

• Take a photo of work completed

  Media

• Application Details

• Line Details

• Issue reported by the Customer?

• Take a photo of the problems identified

  Media

• Description of Work Performed

• Type of Service

  Spot Job

  Warranty

  FOC

• Service Charges

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  SAR

  USD

• Amount

• Currency

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Line Details

• Serial No

• Model

• Print Format

• Pump Speed

• Run Hours

• Ink Type

• Nozzle

  60 µm

  75 µm

  Other

• Specify (µm)

• Status (Condition of the machine)

Modulation Check

• Min. (BUP)

• Set (BUP)

• Max (BUP)

Pressure

• Min. (bar)

• Set (bar)

• Max (bar)

BFT (Bostwick Flow Time - Viscosity)

• Target

• Actual

• Testing of Complete System

  Yes

  No

  N/A

• Take a photo of work completed

  Media

• Application Details

• Work performed

  Maintenance

  Installation

  Service/Troubleshooting/Demo

  Other

• Line Details

• Please specify work performed

• Take a photo of work

  Media

• Take a photo of the problems identified (if any)

  Media

• Line Details

• Machine Details

• Serial No

• Part Number

• Application Details

• Preparation work has been completed according to the supplier's instructions prior to installation:

  Yes

  No

• Installation Check-up

  Yes

  No

• System Startup

  Yes

  No

• Testing of Complete System

  Yes

  No

• Training Completed

  Yes

  No

• Inspected by Customer

  Yes

  No

• Line Details

• Melter Model

• Type of Controller/PLC

• No of Hoses

• No of Guns

• No of Nozzles

• Type of Sensor

• Application

• Glue Brand

• Glue Details

Temperature Settings

TANK | Current Temperature Setting HOSE | Current Temperature Setting APPLICATORS | Current Temperature Setting

Pressure Settings

• PUMP | Current Pressure Setting (ideal pump pressure 2 to 3.5 bar)

• SOLENOID VALVE | Current Pressure Setting (ideal pressure 4.5 to 5.5 bar)

TruBlue Preventive Maintenance Tasks List

• 1. Heat up and Drain the Adhesive from the Tank  

• 2. Remove Char particles from the Tank manually 

• 3. Fill the Tank with GARD Green HMP, Set Temperature to 185°C

• 4. Wait approx. 40 Min to reach Set Temperature. After reaching the Set Temperature, when Ready Signal is ON, wait for another 30 Min | Total waiting time: 1h10min approx.

• 5. Drain GARD Green HMP through Tank, Hoses and Applicators 

• 6. After draining GARD Green HMP, wipe/Clean the Tank using Clean White Cloth

• 7. Fill the Tank with fresh Adhesive and set the Temperatures - Tank: Actual T°C Hoses: 130°C Applicators: Actual T°C

• 8. After the System gets Ready, Flush some fresh Adhesive through Tank, Hoses and Applicators

• 9. Replace the Filters of Tank and Applicators 

• 10. Set the Hoses Temperature to Actual T°C

• 11. Finally Check the operation of the System

• 12. Clean Melter Panels with GARD EV60

• Does customer use recommended GARD Hot-Melt cleaning solutions? (GARD EV60 - Green HMP - EcoClean - GARDEX - ...)

  Yes

  No

• During previous tasks, upon customer approval, we will exchange parts that will be judged defective or close to expected life, or not able to meet specifications or quality requirements. Spare parts are excluded from the present service agreement, except for the tank filter mesh.

• Each Service is invoiced per visit
  All payments will be made on completion of each service visit subject to our standard terms and conditions.

• Line Details

• Description of Work Performed

• Type of Service

  Contract

  Spot Job

  Warranty

  FOC

  Demo

• Service Charges

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Are there any additional charges that are not included in the contract?

  Yes

  No

• Charges (not included in the contract)

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Service Charges

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Machine Details

• Serial No

• Part No

• Application Details

• Take a picture of Demo setup

  Media

• Nordson Equipment Check-up

• Work performed

  Maintenance

  Installation

  Service/Troubleshooting/Demo

  Other

• Line Details

• Please specify work performed

• Take a photo of work

  Media

• Take a photo of the problems identified (if any)

  Media

• Line Details

• Machine Details

• Serial No

• Part Number

• Application Details

• Preparation work has been completed according to the supplier's instructions prior to installation:

  Yes

  No

• Installation Check-up

  Yes

  No

• System Startup

  Yes

  No

• Testing of Complete System

  Yes

  No

• Training Completed

  Yes

  No

• Inspected by Customer

  Yes

  No

• Type of Machine

  Select UniColor/MultiColor Nordson Powder Coating Booth Other

  • UniColor/MultiColor Nordson Powder Coating Booth
  • Other

• Line Details

• Machine Details

• Serial No

• Please specify work performed

• Take a photo of work

  Media

• Take a photo of the problems identified (if any)

  Media

Cyclone

• 1. Check all seals for leaks and repair if necessary

  Yes

  No

  N/A

• 2. Clean Cyclone with Cleaning Pellets

  Yes

  No

  N/A

Encore LT Pumps

• 3. Check the condition of Venturi, O-Rings, and Pickup Tube for each pump.

  Yes

  No

  N/A

• 4. Check for proper fluidizing inside the hopper, change the air pressure if required.

  Yes

  No

  N/A

Encore HD Pumps

• 5. Inspect the pinch valves body for signs of powder leakage<br>If powder leakage, replace the pinch valves and filter discs.

  Yes

  No

  N/A

• 6. Disassemble the pump and inspect the lower Y-block and upper Y-block for signs of wear and impact fusion.

  Yes

  No

  N/A

• 7. Inspect the pump-manifold gasket for Damage and replace if necessary.

  Yes

  No

  N/A

• 8. Measure the Vacuum and confirm it is between -40 to -80 KPa.

  Yes

  No

  N/A

HDLV Pumps

• 9. Inspect the pinch valves body for signs of powder leakage<br>If powder leakage, replace the pinch valves.

  Yes

  No

  N/A

• 10. Disassemble the pump and inspect the lower Y-block and upper Y-block for signs of wear and impact fusion.

  Yes

  No

  N/A

Encore HD/LT Guns

• 11. Check the Electrode Assembly, Nozzles, Powder Tube with O-Ring, and body condition.

  Yes

  No

  N/A

• 12. Check the Powder Hose and other air tubing for any damage or leakage.

  Yes

  No

  N/A

• 13. Confirm the KV on each Guns using KV Meters.

  Yes

  No

  N/A

Reciprocators

• 14. Check Belt Tension Manually, if necessary.

  Yes

  No

  N/A

• 15. Check trolley adjustments, if necessary.

  Yes

  No

  N/A

• 16. Check and Clean Guides, if necessary.

  Yes

  No

  N/A

Z-axis

• 17. Check Belt Tension Manually, if necessary.

  Yes

  No

  N/A

• 18. Check Guides, if necessary.

  Yes

  No

  N/A

Cartridge Filters/Cartridge Filters Generation V

• 19. Differential Pressure | Alarm should be set at 160 Dapa Max. Note the Display Dapa:

• 20. If Dapa reached set Dp Max. replace all cartridge filters.

  Yes

  No

  N/A

• 21. Check condition of Diaphragm Valve (Power Pulse)<br>Clean and Replace Parts if required.

  Yes

  No

  N/A

• 22. Check Throat of Transfer Pump, replace if required.

  Yes

  No

  N/A

Feed Center/Spectrum HD Feed Center Generation II

• 23. Check the Exterior and Interior of Spectrum HD Feed Center

  Yes

  No

  N/A

• 24. Check the condition of Sieve, replace if required.

  Yes

  No

  N/A

• 25. Check the Pinch Valve of Hopper Dump Valve, replace if required.

  Yes

  No

  N/A

• Line Details

• Description of Work Performed

• Type of Service

  Contract

  Spot Job

  Warranty

  FOC

  Demo

• Service Charges

• Type

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Are there any additional charges that are not included in the contract?

  Yes

  No

• Charges (not included in the contract)

• Type

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Service Charges

• Type

  Fixed Rate

  Hourly Rate

  Free of Charge

• Currency

  AED

  SAR

  USD

• Amount

• Currency

  AED

  SAR

  USD

• Service Charges per Hour

• Number of Hours Worked

• Total Amount

• Machine Details

• Serial No

• Part No

• Application Details

• Nordson Equipment Check-up

Work Progress

• Is the work 100% completed?

  Yes

  No

Action

• Description of issue and open item

• Recommended action

• Target date

  Date

• Is the machine in production after service?

  Yes

  No

  N/A

Part(s) Summary Report

Part | REPLACED

• Part #/Designation

• Qty

• Covered under warranty?

  No

  Yes

  To be confirmed

• Description of Symptom/Failure/Cause

Part | RECOMMENDED TO BE REPLACED

• Part #/Designation

• Qty

• Covered under warranty?

  No

  Yes

  To be confirmed

• Description of Symptom/Failure/Cause

Comments & Recommendations

• Comments, recommendation or instructions for the client?

• We highly recommend the use of GARD cleaners for all labeling and hot melt machines. These cleaners are specifically designed to remove residue and buildup that can accumulate over time, leading to decreased machine performance and a shortened lifespan. Regular use of GARD cleaners will help ensure that your machines continue to operate at their best and last as long as possible.

Completion

• I confirm that the performed work, issues encountered, corrective actions, and follow up action items as stated in this report are accurate.
  
  If the required work is completed and that all issues were resolved; I confirm that system functionality, and any applicable system integration meets the design specifications.
  
  If follow up action items are required; I confirm that I will perform all of the necessary steps to complete all of the follow-up action items that are of my responsibility as stated in this report.

• Service Engineer Full Name and Signature

  Sign

• Customer available for signature on-site?

  Available

  Not Available

• I/We confirm that the above mentioned equipment have been serviced/repaired satisfactorily

• Customer comments

  Accepted

  Accepted with comments

  Under obeservation

  Rejected

• Comments

• Customer Overall Satisfaction 1: not satisfied at all 5: very satisfied

• End User / Owner Name and Signature

  Sign

• Requires Customer Signature by email