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审计标题
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审计
08:00-10:00 Breakfast Operation (Feast & Noodle Bar & The Begonia) MOD physically present during breakfast hours at restaurant To stay connect with guests, Introducing yourself to VIP, engaging positive conversation and feedback
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Cleanliness of floor and tables:
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No trash on floor
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Service station are clean, no obvious leftovers
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Table set-up is as per standard
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No stained chairs or table
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Dirty tables are cleaned immediately
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Music, lighting, AC Wi-Fi are working properly
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Buffet Presentation:
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Fresh quality food - Hygiene
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Nice and clean buffet set-up
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No empty dishes on buffet
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Food are tagged with name
Service and Condition:
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Associates are smiling and accommodating guest accordingly
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Service is prompt, and efficient
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Associates are in proper grooming according to HR standards
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Toilets Condition: Maintenance / Cleanliness / Smell
Flexible time: Walk through the resorts
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Pool and Beach:
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Sun lounge are neat and clean
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No significant rubbish around
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F&B service waiters are visible
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Seasport activities safety precaution measure are in place
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Life Vest in place and in good condition
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Safety signage's are visible and legible
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Liability disclaimer form is used
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Toilets Condition: Maintenance / Cleanliness / Smell
LC SH ROOM CHECK
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Cleanliness -underbed, behind cabinet, check drawers, under table/chair
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Fresh smell - no moldy smell
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Maintenance - lights, AC are working, no moldy walls or ceiling
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Dust free, no hair on bed, no hair in bathtub and bathroom
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No stained or chipped furniture
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Gym:
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Cleanliness -no stained carpet
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Fresh smell - no moldy smell
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Maintenance - lights, AC are working, no moldy walls or ceiling
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Gym equipment in good condition
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No stained or chipped furniture
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Sound system and TV are working.
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Toilets & Locker Condition: Maintenance / Cleanliness / Smell
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SPA:
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Fresh smell - no moldy smell
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Appropriate music playing
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Receptionist's grooming, service attitude
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No stained or chipped furniture
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Toilets & Locker Condition: Maintenance / Cleanliness / Smell
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Recreation Center and Kid's Club:
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Cleanliness -no stained carpet
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Fresh smell - no moldy smell
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Maintenance - lights, AC are working, no moldy walls or ceiling
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Toys and equipment are in good condition
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No stained or chipped furniture
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Meeting Rooms:
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Digital signage is updated with accurate information
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Music, lighting, scent, cleanliness are in good working order
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Report any meeting room doors that are not locked
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Toilet: Maintenance / Cleanliness / Smell
Back of House (BOH):
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Hallways are clean and free from debris
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Associate locker rooms are clean and tidy
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Loading dock is clean and cleared of all deliveries
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Check with Security to ensure all incidents are closed and any abnormalities are briefed to the MOD
13:00 - 20:00 MOD to be physically present at the Hotel Lobby and Lobby Bar from 13:00 to 15:00, welcoming VIPs and stay connected to guests
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Front Desk / Lobby:
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Review Night reports and action on all service recovery issues
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Randomly check VIP rooms for Cleanliness, defects, welcome amenities
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Lobby music, lighting, scent and internet are in working properly
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Furniture and fixtures are clean, organized and in good condition
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Meet and greet VIP guest for arrivals / departures
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Conduct at least one C/I or C/O service audit based on BSA
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Engage the guest and manage queues during heavy C/I hours
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Inspect luggage room and ensure luggage secured
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YUE - check cleanliness, maintenance, grooming
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Associates are smiling and accommodating guest accordingly
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Service is prompt, and efficient
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Music, lighting, scent, and Wi-Fi are in good working order
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Dirty tables are cleaned immediately
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Associates are in proper grooming according to HR standards
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Toilets Condition: Maintenance / Cleanliness / Smell
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InAzia - check cleanliness, maintenance, grooming
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Associates are smiling and accommodating guest accordingly
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Service is prompt, and efficient
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Music, lighting, scent, and Wi-Fi are in good working order
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Dirty tables are cleaned immediately
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Associates are in proper grooming according to HR standards
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Toilets Condition: Maintenance / Cleanliness / Smell
