Information
-
New FSE Name:
-
Territory:
-
Field Visit Number.
-
Training Conducted on
-
Location
-
Prepared by
WORKPLACE HEALTH & SAFETY
-
Trainee demonstrates a clear understanding of the importance of WHS
-
Trainee demonstrates how to access Safe Work Methods and can explain to trainer what they contain and when they should be used
-
Trainee demonstrates an understanding of the use of MSDS, how to obtain new ones and where they should be stored
-
Check Test and Tag dates on current electrical equipment and ensure that trainee understands the legislation on requirements for test and tagging on private and commercial clients
-
Go through the PPE in the trainee's kit with them and demonstrate the use on all items<br> <br> <br> <br> <br>
-
Demonstrate and ensure the correct fitting of safety goggles.
-
Go through the different types of gloves in the trainees kit and explain the uses for each
-
Check the Residual Current Device (RCD) on the trainee's vacuum and observe trainee using it correctly.
-
Locate the Ear Plugs in the trainee's kit and observe them using appropriately. Trainee to explain when they should be used.
-
Ensure that the Dust Mask is fitted correctly
-
Observe that the First Aid Kit is located appropriately in the vehicle for ease of access.
MINDSET
-
Trainee demonstrates a clear understanding of how to Approach Each Cleaning Job by Breaking it Down into sections
-
Trainee demonstrates an understanding of:<br>Which cloths to use<br>Which chemicals to use<br>Spray chemicals onto cloths not surfaces<br>Looking at benches from different angles<br>Where and where not to use oven cleaner<br>Removing stains from sinks<br>Cleaning plugs<br>Cleaning appliances
-
Bathroom:<br>Which cloths to use<br>Which chemicals to use<br>Order of cleaning <br>How to descale toilets<br>How to remove soap scum<br>How to remove mould<br>Precautions when using bleach<br>Cleaning mould from ceilings<br>Removing bath mats before cleaning
-
General Dusting:<br>How to dust using two hands<br>How to quote for dusting <br>Dusting skirting boards<br>Cloth to use<br>What to do if you break something
KITCHEN
-
Trainee demonstrates how to Clean Oven <br>
-
How to identify Pyrolytic ovens and how to clean them
-
Check that trainee has appropriate PPE for the job
-
-Chemicals<br>Demonstrated understanding of how to ensure the safe use of the chemicals and how to avoid over spraying and spills onto surfaces
-
Demonstrates how to clean Glass Door and understands the precautions to be taken
-
Demonstrates how to clean Racks and Trays
-
Trainee demonstrates understanding of the correct Temperature for preheating before cleaning and heating post clean and explains the reasons why this is needed
-
Trainee demonstrates how to Clean Microwave.
-
Trainee demonstrates how to Clean Rangehood and understands which chemicals to be used
-
Trainee demonstrates how to Clean Cooktop.
-
Trainee demonstrates how to Clean Benchtops.<br>
-
Trainee demonstrates an understanding of looking from different angles
-
Trainee demonstrates an understanding of different benchtops, appropriate chemicals and the need to spray onto the cloth rather than the surfaces
-
Trainee demonstrates how to Clean sinks and taps.
-
Trainee demonstrates how to Clean Cupboards.
-
Trainee demonstrates how to Clean Fridge.
-
Trainee demonstrates how to Clean and Polish Stainless Steel.
-
Trainee demonstrates an understanding of the different stains in sinks and knows correct chemicals and equipment to remove them.
BATHROOM
-
Trainee demonstrates how to Break down Bathroom into Sections, which colour cloths to use, which chemicals to use and which order to clean all fixtures
-
Trainee demonstrates how to Clean Mirrors.
-
Trainee demonstrates how to Clean basin/taps.
-
Trainee demonstrates how to Clean bath.
-
Trainee demonstrates how to Clean shower tiles/screen, including removal of soap scum and mould
-
Trainee demonstrates how to Clean toilet.
-
Trainee demonstrates how to Clean exhaust fan.
-
Trainee demonstrates an understanding of the best cloths to use and why.
-
Trainee demonstrates an understanding of best products to use and why.
GENERAL DUSTING
-
Trainee demonstrates an understanding of how to Clean dining room furniture.
-
Trainee demonstrates an understanding of how to Clean lounge room furniture.
-
Trainee demonstrates an understanding of how to Clean TV Screens and Computer screens.
-
Trainee demonstrates an understanding of how to Clean bedroom furniture.
-
Trainee demonstrates an understanding of how to Clean laundry.
GENERAL CLEANING
-
Trainee demonstrates an understanding of how to Clean Walls and understands the difference between spot cleaning and wall washing.
-
Trainee demonstrates an understanding of how to Use sugar soap and it's uses.
-
Trainee demonstrates how to Clean wall hangings.
-
Trainee demonstrates how to Clean ceiling fans.
-
Trainee demonstrates how to Clean blinds.
-
Trainee demonstrates how to Use correct Cobweb tools.
-
Trainee demonstrates how to clean skirting boards (dusting and washing).
-
Trainee can explain the risks of using vacuum for cobweb removal.
-
Trainee cleans windows, tracks and flyscreens
-
Trainee understands how to use a razor and how to ensure that windows will not be scratched
-
Trainee is able to clean window tracks and can remove all dirt and is confident in using the tools provided in the start up kit
FLOORS
-
Trainee is able to demonstrate the following:
-
Trainer to check and ensure that harness is adjusted appropriately and fits trainee on their own machine
-
Trainee has cleaned a wide variety of floors and understands the different chemicals/treatments/tools to clean
-
Trainee is able to show an understanding and is able to demonstrate the best power point to use on each job.
-
Never walk backwards while Vacuuming stairs and why
-
Frequency of emptying Vacuum and when to empty
-
Cord management and Maintenance and how to roll the cord from the power point end to eliminate kinks
-
How to adjust vacuum belts for comfort
-
Explain the benefits of using the aqua mop instead of the bucket mop
-
Trainee is able to demonstrate the appropriate use of the aqua mop using figure 8 motions
-
Trainee understands which colour pads to use, when to change them and that new ones are to be used in each home
-
Trainee demonstrates how to Clean/Change micro fibre pads
CHEMICALS
-
Trainee understands how enzyme based products work, their uses and limitations
-
Observe trainee making up chemicals from their own kit and ensure that the correct ratios are used. When mixing chemicals, ensure that trainee is putting water in first and that they have the correct labels on their bottles
-
Discuss the use of harsh chemicals (mould removal, grease build up), where they can be purchased and the precautions. Trainee demonstrates
-
Observe the trainee's car, check that chemicals and equipment are stored correctly, MSDS are with the products<br><br> -Oven Cleaning<br> -Mould Removal<br> -Vacates
-
Ensure the trainee has appropriate knowledge of the precautions when using strong chemicals and how to ensure that there is no damage to the property or themselves. The trainee is able to explain the precautions required for each product.
GETTING WORK
-
Ensure that the trainee has business cards and magnets available to leave with each customer and how to ask for referrals. <br>
-
Trainee is able to explain PFWG and demonstrates an understanding of the requirements to be eligible
-
Observe franchisee accessing Jim's Online and locating the "find franchisees in local area" tab. Trainee is to call five franchisees from other divisions and offer a promotional clean. To be signed off only once complete
-
Listen to trainee answering FIVE phone calls and provide feedback (if need be, trainer to role play as the customer)
-
Demonstrate approaching shops/petrol stations in the trainee's territory and leaving magnets on the counters.<br>Discuss the benefits and ensure trainee has a clear understanding of their responsibilities as business owners to promote their own business.<br>Observe the trainee approaching FIVE local businesses to leave magnets on their counters. Not to be signed off until completed
-
Listen to trainee's voicemail and ensure that they have an appropriate "Jim's Cleaning" voicemail
-
Provide instruction for the trainee to add their email signature and check to ensure completion
-
Observe the franchisee in correct uniform and discuss the benefits of always wearing uniform
-
Trainee is able to provide 5 of their own strategies that they will use to exceed customer expectations.
-
Trainee demonstrates an understanding of the Importance of Why we must act on leads IMMEDIATELY
-
The trainee observes a MINIMUM of three quotes undertaken by the trainer (quote family members or roleplay)<br>Observe the trainee doing a MINIMUM of three quotes and discuss afterwards.<br>Trainee must complete fully, itemised written quotes on the correct template to pass this section.<br>
QUOTING
-
Discuss how to avoid customer complaints:<br>Calling leads straight away<br>Arriving at the quote on time (or calling prior if running late)<br>Providing a full, itemised written quote<br>Ensuring that the customer has contact details
-
Role play strategies to assist trainee overcoming people that want quotes over the phone.
-
Discuss benefits to the customer of receiving a set quote rather than an hourly rate
-
The trainee is able to explain all the different types of leads (clean once, clean reg, clean $99 etc.) Trainee needs to understand exactly what a $99 clean is, how to upsell and what it entails.
NEW FRANCHISEE REPORT
-
Turned up on time for training days?
-
If NO, did they phone to say they would be late?
-
Was well presented and good standard of hygiene ?
-
Was polite and courteous to trainer ?
-
Was willing and eager to learn ?
-
Listened to instructions and followed them accurately ?
-
Asked relevant questions where appropriate ?
-
Showed a degree of initiative ?
-
Cleaned to an acceptable level ?
ADDITIONAL COMMENTS OR ACTIONS
-
TRAINER NOTES
-
New FSE Name
-
Trainers Name
