Shaw's subway evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Full Store Audit - select store

• Caboolture Corporate Park

  Caboolture Central Lakes

  Rothwell

  Deception bay

  Kallangur

• Select date

  Date

Customer service

• Staff in full uniform and well groomed?<br>I.e Hat, badge, apron

  YES

  NO

• Staff friendly? Using 3 second greeting rule?

  YES

  NO

• Suggestive selling - add ons (bacon/avo/cheese)

  Yes

  No

  Improvement Needed

• Suggestive selling : (Cookies / drinks)

  Yes

  No

  Improvement Needed

• Speed of service : time from order to wrap

  Yes

  No

  Improvement Needed

• Times:

• Sub final Presentation - efficiency to make it <br>

  Yes

  No

  Improvement Needed

• Salad formulas - are subs being made to formula?<br>(Especially check lettuce, spinach, carrot, onion)

  Yes

  No

  Improvement Needed

• Meat formula - are meats being placed on to formula?<br>Are subs being built correctly?

  Yes

  No

  Improvement Needed

• Polite interaction with customers

  Yes

  No

  Improvement Needed

• Good eye contact with customers used

  Yes

  No

  Improvement Needed

• Is thru put being used? Is it efficient?

  Yes

  No

  Improvement Needed

• Do the staff smile on line?

  Yes

  No

  Improvement Needed

• Is a farewell or thank you used and is it genuine?

  Yes

  No

  Improvement Needed

• Are all flavours of cookies available?

  Yes

  No

  Improvement Needed

• Is the customer area clean? Tables, chairs, bin area, soda machine?

  Yes

  No

  Improvement Needed

• Are hands being washed correctly?

  Yes

  No

  Improvement Needed

• Have we got excess cash in the drawer? Or excess eftpos slips?

  NO

  YES

• Is the overall attitude of the staff today positive?

  Yes

  No

  Improvement Needed

• Today's Overall comments about customer service:

Products

• Is the bread on sale fresh?

  Yes

  No

  Improvement Needed

• Has old bread been discarded by 10am?

  Yes

  No

  Improvement Needed

• Is the quality and size of the bread acceptable?

  Yes

  No

  Improvement Needed

• Bread length is 12 inches? (measure length using deli paper or stainless steel guide)

  Yes

  No

  Improvement Needed

• Bread storage : maximum of 7 per deformed tray

  Yes

  No

  Improvement Needed

• Care of bread forms (washing/soaking/storing)

  Yes

  No

  Improvement Needed

• Are we still baking bread? Frequency should be every 4hrs

  Yes

  No

  Improvement Needed

• Are cookies perfect? Golden ring around outside?

  Yes

  No

  Improvement Needed

• Eye appeal : cookie storage. Is it neat and tidy?

  Yes

  No

  Improvement Needed

• Meatballs and teriyaki chicken: fresh, correct sauce qty

  Yes

  No

  Improvement Needed

• Meatball temp:

• Tomato, Cucumber, capsicum, onion - look appealing?

  Yes

  No

  Improvement Needed

• Comments about veggies

• Seafood and tuna consistency acceptable?

  Yes

  No

  Improvement Needed

• Comments about seafood & tuna

• Is there any prep being left on the prep bench whilst serving?

  NO

  YES

• Random check 3 prep trays products

  Yes

  No

  Improvement Needed

• Record veletone weight - 3 per item

• Today's overall comments about product quality:

Cleanliness (Check cleanliness of the following items)

• Sandwich unit is clean? (includes sneeze guard)

  YES

  NO

• All light bulbs entire store working?

  YES

  NO

• Dining room floor clean? (check edges)

  YES

  NO

• Tables and chairs clean and in good condition? (check outside also if this applies)

  YES

  NO

• Soda machine clean? Ice chute, splash back, nozzles (check for mould/dried syrup)

  YES

  NO

• Soda machine bin clean?

  YES

  NO

• Bins out back clean both inside and outside? (look under liner)

  YES

  NO

• Windows clean? Inside and outside (including trims).

  YES

  NO

• Hand sink/s clean? Free from grime build up?

  YES

  NO

• Microwaves clean inside and out?<br>Filters clean?<br>Any crumbs underneath?

  YES

  NO

• Oven and proofer clean? (are all bulbs working?)

  YES

  NO

• Bread cabinet clean? Seals? Glass? Hinges?

  YES

  NO

• Back kitchen area clean?<br>Walls, tiles, floor, edges,

  YES

  NO

• Sinks and draining rack clean?

  YES

  NO

• Hose handle free from grime?

  YES

  NO

• Trays and forms are cleaned correctly?

  YES

  NO

• Cambros free of sticker residue?

  YES

  NO

• Veggie and Tomato slicer in good condition? Clean?

  YES

  NO

• Veggie and Tomato slicers safely pulled apart for cleaning?

  YES

  NO

• When was the last time the tomato slicer was deep cleaned?

• Prep bench and shelving underneath clean?

  YES

  NO

• Walking chiller clean? (Roof,walls,floor,corners,retarder,shelving, etc)

  YES

  NO

• Freezer clean? (roof,walls,floors,corners,shelving)

  YES

  NO

• shelves above prep label machine clean?

  YES

  NO

• Dry goods shelving clean, neat, organized?<br>(both drink shelving and spare dry items eg cups/lids)

  YES

  NO

• Mop sink clean?

  YES

  NO

• Mop bucket, broom head, wet floor sign : clean in good condition?

  YES

  NO

• Toaster oven clean?

  YES

  NO

• Air conditioner vents clean? Free of dust?

  YES

  NO

• Step ladder : clean? Working condition?

  YES

  NO

• Today's overall comments about cleanliness?

Health Dept & Hygiene / Safety

• Dishcloths in good condition?

  Yes

  No

  Improvement Needed

• Wash and sanitize sinks filled correctly?

  YES

  NO

• Thawing practices: are all thawed products in date?

  YES

  NO

• Does any product need to be prepped by today?

  NO

  YES

• Are temp logs being filled out twice a day?

  YES

  NO

• Random product temp checks (hot&cold) Must be less than 5 degrees if cold. Must be more than 60 degrees if hot.

• Are employees personal drinks off the prep bench if prepping?<br>Are they in a safe spot?

  YES

  NO

• Is prepped stock in fridge rotated correctly? FIFO.

  YES

  NO

• Fridge temperature ok?

  YES

  NO

• Freezer temperature ok?

  YES

  NO

• Is all sandwich unit stock in date?

  YES

  NO

Basic Paperwork Check

• Temperature log forms

  YES

  NO

• Prep list/thaw list are up to date with current needs?

  YES

  NO

• Bread baking chart up to date with current needs?

  YES

  NO

Field consultant monthly audit issues:

• Issues were:

Last months decsub audit issues

This decsub evaluation issues

• Issues are

Target 60 ---Labour & Cost Of Goods

• As at last result for 4 weeks

Good feedback and compliments:

Additional comments

Signatures

• Person-In-Charge:

  Sign

• Area Manager

  Sign