Information
-
Have a good shift!! Please fill in all details real time for actual & authentic reporting
-
Prepared by
-
Conducted on
-
MANAGER ON DUTY BRIEF
Hours of Duty:
· Weekdays (Monday to Friday) from 7pm to next day 9am
· Weekends (Saturday and Sunday) from 9am to next day 9 am
MOD Process:
MOD reservations are excluded from the check-in procedure.
Uniform employees to be in uniform during the MOD shift and non-uniform employees to be in a professional attire during the MOD shift
At the start of the shift, the MOD has to sign attendance at the Front Desk.
Room key and the MOD checklist are to be collected from the Front Desk.
MOD needs to attend morning meeting on the next day and de-brief on happenings during the shift.
Completed MOD checklist to be handed over to the Executive Secretary.
The MOD on Friday and Saturday will give handover to the incoming MOD and the Front Office Duty Manager.
The MOD on Sunday will submit the information and documents for all three shifts on Monday morning.
Room needs to be checked out latest by 12 noon on the next day.
MOD Entitlements:
During the shift, MOD may have food and soft beverages in MOF only (Buffet during day and A la carte during night if no spread of buffet).
MODs are not allowed to incur any incidental charges to their room (Internet, minibar, Laundry (inner garments).
No family stay for MODs on weekends is allowed.
Occupancy Snapshot
-
MOD
OCCUPANCY INFORMATION
-
Available rooms
-
Inhouse
-
Closing occupancy
-
Early Morning Arrivals for Next Day
-
Please click add button and add room / details
Early morning arrival details
-
Add room no and details
-
Arrivals Pending the same day
-
Please click add button and add room / details
Arrivals pending details
-
Add room no and details
-
Room moves
-
Please click add button and add room / details
Room move details
-
Add room no and details
Requests Info
-
Wake Up Call Requests
-
Please click add button and add room / details
Wake up requests
-
Add room no and details
-
Breakfast Knobs
-
Please click add button and add room / details
Break fast knob put in rooms
-
Add room no and details
Guest Feedback / Incidents
-
Guest Met
-
Please click add button and add reason as text
Positive feedback
-
Add room no and feedback details
-
Please click add button and add reason as text
Negative feedback
-
Add room no and feedback details
-
Guest Complaints
-
Please click add complaints button and add details with action taken as text
Complaints
-
Add room no and complaint details
-
Incidents
-
Please click add incidents button and add details with action taken as text
Incidents
-
Add room no and incident details
-
Accidents
-
Please click add accidents button and add details with action taken as text
Accidents
-
Add room no and accidents details
Guest room floors- walk through report
-
Third floor
-
Second floor
-
First floor
-
Ground floor
Public area - walk through report
-
Main porch
-
Entry exit-guest
-
Hotel periphery
-
Recess
-
Klinx
-
Lobby
-
Lobby washrooms
-
Reception
-
Ministry of Food
-
MOF Washrooms
-
Mof corridor
-
Pool side
-
Meeting rooms
-
Hilton Fitness
-
Spa and banquet area under construction
-
Fire exits
-
Ramps
-
Guest elevators
BOH AREAS
-
Upper basement car park
-
Lower basement car park
-
Service elevators
-
Time office
-
Hygiene lab
-
Security office
-
Receiving area
-
Garbage rooms
-
Finance
-
Purchase
-
Cash Counting office
-
Interview Room
-
F&B office
-
Sales office
-
Human resources
-
Training room
-
Knowledge room
-
Cafeteria Kitchen
-
D'Blues
-
Housekeeping
-
Doctors room
-
TM Gym
-
Linen and uniform room
-
Laundry
-
Male lockers
-
Female lockers
-
Kitchen areas
-
Main kitchen
-
Front office
-
Front office corridor
-
GM office
-
Engineering areas
-
Stores
Security
-
Select date
-
Cameras
-
Fire panel
-
Project security desk manned
-
Fire alarms
-
Potential hazards
Team members
-
Ladies Drop
-
Incidents
-
Accidents
-
MOD SIGNATURE
-
GM SIGNATURE
-
This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2014 Hilton Worldwide Proprietary and Confidential
