Shop Audit 519

• Retail Store Number

• Date and Time Audit Completed

  Date

• Auditors Name

• Names of Sales Associates Working During Time of Audit

• What Quarter is this Audit Completed For?

Overview /Instructions

• Designed to ensure consistency in all retail stores.

• Stores will be rated as follows:

• Yes = Meet Standards (Full points awarded)

• No = Below Standards (No points awarded)

• N/A = No Impact (Ex. Repair request submitted, item does not exist, beyond Manager's control)

• Store's ranking = Yes + N/A

• The audit is broken down into 5 areas, each weighed according to importance.

• GM should use this tool to evaluate their stores and improve opportunity areas.

• DM's and Senior Management will audit your stores a minimum of 4x per year.

• Audit will be reviewed and opportunity areas discussed.

• Store audit results will determine the following:

• Store's bonus

• Disciplinary actions

• Frequency of DM visits

• Minimum number of any spot checks will be 3.

• Zero tolerance section must meet or exceed tolerance.

Exterior

• Is the parking lot clean and free of debris and lines visible/no potholes?

  Yes

  No

  N/A

• Is the exterior free of barrels, skids, etc.?

  Yes

  No

  N/A

• Is the landscaping / snow removal acceptable?

  Yes

  No

  N/A

• Are all exterior lights and signage working and in good condition?

  Yes

  No

  N/A

• Is the copy board displaying the approved message and well maintained?

  Yes

  No

  N/A

• Is the American flag in good condition?

  Yes

  No

  N/A

• Is the canopy sign well maintained and lighting grates present and clean?

  Yes

  No

  N/A

• Is the building paint in good condition, walls clean and free of webs?

  Yes

  No

  N/A

• Are showroom windows clean, not cluttered and sills dust free?

  Yes

  No

  N/A

• Are garage doors clean and in good repair?

  Yes

  No

  N/A

• Is the shuttle vehicle clean and in good repair?

  Yes

  No

  N/A

• Is the shuttle vehicle inspection current?

  Yes

  No

  N/A

• Are the store hours and Wi-Fi signs posted on front door?

  Yes

  No

  N/A

• Is the tire trailer locked and tires laced to ceiling?

  Yes

  No

  N/A

• Is the night drop stocked with envelopes and a working pen?

  Yes

  No

  N/A

• Are all completed customer cars in lot locked?

  Yes

  No

  N/A

• Is cigarette chimney in proper location and clean?

  Yes

  No

  N/A

• Are employees vehicles parked in designated spots?

  Yes

  No

  N/A

• Are the PA Inspection and Emission station signs posted?

  Yes

  No

  N/A

• Is the parking lot free of abandoned and junk cars?

  Yes

  No

  N/A

• Comments/Action Items:

  Yes

  No

  N/A

Showroom / Sales Counter

• Are the floors clean?

  Yes

  No

  N/A

• Are the floor mats clean and in place?

  Yes

  No

  N/A

• Are the windows and doors clean and free of cobwebs and clutter?

  Yes

  No

  N/A

• Are promotional materials current?

  Yes

  No

  N/A

• Are product brochures available?

  Yes

  No

  N/A

• Are JWT Posters displayed?

  Yes

  No

  N/A

• Are lighted tire brand signs (1' x 3') in working order?

  Yes

  No

  N/A

• Is showroom lighting working and no bulbs are burnt out?

  Yes

  No

  N/A

• Is the showroom paint in good condition?

  Yes

  No

  N/A

• Is Goodyear credit card material on display and current?

  Yes

  No

  N/A

• Is the menu board current?

  Yes

  No

  N/A

• Are tire protection promise signage, fishbowl, damaged tire on display?

  Yes

  No

  N/A

• Are Tire Protection Plan documents available and in use?

  Yes

  No

  N/A

• Are approved tires on display with current DOT # ?

  Yes

  No

  N/A

• Are display tires clean with no blue lettering present?

  Yes

  No

  N/A

• Are display racks and signage clean and well maintained?

  Yes

  No

  N/A

• Are wheel displays current and wheels clean?

  Yes

  No

  N/A

• Is battery display clean and stocked?

  Yes

  No

  N/A

• Is wiper display clean and stocked?

  Yes

  No

  N/A

• Is the waiting area clean, uncluttered, and organized?

  Yes

  No

  N/A

• Is water, fresh coffee, sugar and creamer, cups, and stirrers present?

  Yes

  No

  N/A

• Is children's area set up and stocked with games and coloring books?

  Yes

  No

  N/A

• Is Wi-Fi sign posted?

  Yes

  No

  N/A

• Are local newspaper and appropriate magazines available?

  Yes

  No

  N/A

• Are the restrooms floors, walls, and fixtures clean and stocked and coat hooks available?

  Yes

  No

  N/A

• Are the garbage containers clean and not overflowing?

  Yes

  No

  N/A

• Is the managers office clean and uncluttered?

  Yes

  No

  N/A

• Is the sales counter clean, uncluttered, and organized?

  Yes

  No

  N/A

• Are business cards accessible to customers?

  Yes

  No

  N/A

• Is the inspection station (MV-443) Posted and Tech info up to date?

  Yes

  No

  N/A

• Is the Emission station (MV-516) posted and tech info up to date?

  Yes

  No

  N/A

• Are both MV-427 Inspection and Emission signs posted?

  Yes

  No

  N/A

• Is the State Inspection prices posted?

  Yes

  No

  N/A

• Is State Emission sign posted?

  Yes

  No

  N/A

• Is the sales tax permit posted and current?

  Yes

  No

  N/A

• Is the garage keepers liability insurance notice posted and current?

  Yes

  No

  N/A

• Is the oil change menu posted and laminated cards visible?

  Yes

  No

  N/A

• Are current mileage warranty sheets available?

  Yes

  No

  N/A

• Are current tire and wheel books /websites accessible?

  Yes

  No

  N/A

• Are key tags available and in use?

  Yes

  No

  N/A

• Do all members of the sales team comply with the professional image policy?

  Yes

  No

  N/A

• Are all sales associates making maximum effort to close the sale?

  Yes

  No

  N/A

• Are waiting customers being updated regularly on the status of their vehicle?

  Yes

  No

  N/A

• Comments/Action Items:

  Yes

  No

  N/A

Shop / Storage

• Are all bays and loading docks clean and organized?

  Yes

  No

  N/A

• Is the parts return shelf maintained?

  Yes

  No

  N/A

• Is the paint in good condition?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Is the shop free of any air leaks?

  Yes

  No

  N/A

• Is the employee mop area, restroom and break area clean and organized?

  Yes

  No

  N/A

• Are all trash, cardboard, and used tires removed from shop nightly?

  Yes

  No

  N/A

• Are all shop employees dressed in accordance with professional image policy?

  Yes

  No

  N/A

• Is the JWT torque policy (torque stick, hand torque, double sign off) being used?

  Yes

  No

  N/A

• Are current torque spec being used (chart/computer)?

  Yes

  No

  N/A

• Are orange cones being placed behind vehicles when wheels are removed?

  Yes

  No

  N/A

• Is the JWT oil change policy (oil out hat, reference proper filter and oil, etc.) being used?

  Yes

  No

  N/A

• Are maintenance reminder / trouble lights being reset (TPMS, oil, etc.)?

  Yes

  No

  N/A

• Are "WOW" stickers being placed in every completed vehicle?

  Yes

  No

  N/A

• Are oil and rotation stickers being used?

  Yes

  No

  N/A

• Are floor mats and seat covers being used?

  Yes

  No

  N/A

• Are courtesy checks being performed on vehicles?

  Yes

  No

  N/A

• Is the washer fluid being topped off and windows being cleaned on every vehicle?

  Yes

  No

  N/A

• Is the blue on new tires being cleaned off?

  Yes

  No

  N/A

• Is the employee information board and OSHA material current?

  Yes

  No

  N/A

• Are there guards and shields on bench grinder?

  Yes

  No

  N/A

• Are all parts away and shelves organized?

  Yes

  No

  N/A

• Are floors in the storage area clean and clutter free?

  Yes

  No

  N/A

• Are tire racks organized?

  Yes

  No

  N/A

• Is the compressor certificate posted and current?

  Yes

  No

  N/A

• Is all the scrap metal and used batteries being stored properly?

  Yes

  No

  N/A

• Are the shelves free of any employee items (wheels, tires, parts, etc.)?

  Yes

  No

  N/A

• Is all nitrogen equipment connected properly and functioning properly?

  Yes

  No

  N/A

• Is all equipment clean and in good working order?

  Yes

  No

  N/A

• Are torque sticks and wrenches stored properly?

  Yes

  No

  N/A

• Is all non operational equipment tagged and repair order requested?

  Yes

  No

  N/A

• Is the software for alignment machine current?

  Yes

  No

  N/A

• Is the emission machine functioning properly and data refresh able to be completed at time of audit?

  Yes

  No

  N/A

• Are the Bartec and scan tool software up to date?

  Yes

  No

  N/A

• Is proper balancing procedures being followed utilizing pin plates and collets?

  Yes

  No

  N/A

• Is the shop morale positive with a sense of team work observed?

  Yes

  No

  N/A

• Is there a sense of urgency and awareness to achieve time commitments given to customers?

  Yes

  No

  N/A

• Comments/Action Items:

  Yes

  No

  N/A

Controls

• Is the supervisor notebook up to date, accessible, and signed off?

  Yes

  No

  N/A

• Is the Customers First Notebook up to date, accessible, and signed off?

  Yes

  No

  N/A

• Are there 3 weeks of current schedules posted and with correct coverage?

  Yes

  No

  N/A

• Is the schedule written with no overtime?

  Yes

  No

  N/A

• Is the current appointment pad in use and being filled out properly?

  Yes

  No

  N/A

• Are daily tasks being assigned and being checked off as done?

  Yes

  No

  N/A

• Are bins properly labeled and system being properly utilized?

  Yes

  No

  N/A

• Are only current work orders in the bins?

  Yes

  No

  N/A

• Is the bin location and number of bins in use approved?

  Yes

  No

  N/A

• Are the colored work order sleeves being used correctly?

  Yes

  No

  N/A

• Are all work orders in completed bin and updated with final copy?<br><br>

  Yes

  No

  N/A

• Are the tire reservation folders being used and are all orders currents with notes?

  Yes

  No

  N/A

• Are vehicle symptom sheets being used?

  Yes

  No

  N/A

• Are all non stock slips being processed correctly?

  Yes

  No

  N/A

• Are all work orders and invoice being signed by the customer?

  Yes

  No

  N/A

• Are national accounts and tire adjustments being entered and are current?

  Yes

  No

  N/A

• Are the telephones being answered within 3 rings?

  Yes

  No

  N/A

• Is the phone script being followed and staff is friendly and upbeat?

  Yes

  No

  N/A

• Is the price guarantee mentioned and offered to all customers?

  Yes

  No

  N/A

• Is the shuttle service being offered?

  Yes

  No

  N/A

• Are customers immediately greeted when entering store?

  Yes

  No

  N/A

• Is the sales staff going out to the customers vehicle's for tire sales?

  Yes

  No

  N/A

• Is the sales staff asking for and collecting email addresses?

  Yes

  No

  N/A

• Is the free alignment check being offered with all tire sales?

  Yes

  No

  N/A

• Are estimates for service work being prepared on estimate pads & verified?

  Yes

  No

  N/A

• Are the customers being taken out to the shop for show and tell on their cars?

  Yes

  No

  N/A

• Is the scope and cost of work reviewed with customers prior to work?

  Yes

  No

  N/A

• Are work orders being reviewed with customers prior to invoicing?

  Yes

  No

  N/A

• Are warranties and maintenance sheets being reviewed with the customers?

  Yes

  No

  N/A

• Is the paperwork being returned to customer in an organized manner?

  Yes

  No

  N/A

• Is the sales staff offering a loyalty rewards key tag?

  Yes

  No

  N/A

• Is the inventory ie. (flush kits, neg. inv. report, oil) accurate?

  Yes

  No

  N/A

• Is the sales staff thanking every customer for using JWT?

  Yes

  No

  N/A

• Are PTO notebooks being used and up to date?

  Yes

  No

  N/A

• Are all sales associates aware of month to date goals, budgets and current results?

  Yes

  No

  N/A

• Comments/Action Items:

  Yes

  No

  N/A

Zero Tolerance Section

Cash Drawer Total

• P.O.S + Register Fund Total

• Physical Count in Cash Drawer

• Meets Standard Y/N (+/- $5.00)

  Yes

  No

  N/A

Petty Cash Total

• Approved Petty Cash Fund

• Physical Count in Petty Cash + Receipts

• Meets Standard Y/N (+/- $5.00)

  Yes

  No

  N/A

Safety Inspection Sticker Count

• Meets Standard Y/N (+/- 0)

  Yes

  No

  N/A

Emissions Inspection Sticker Count

• Meets Standard Y/N (+/-0)

  Yes

  No

  N/A

Open Work Orders

• Date of Oldest Open Work Order

• Number of Open Work Orders Older Than 2 Weeks With Proper Documentation

• Meets Standard Y/N (+/- 0)

  Yes

  No

  N/A

Transfers

• Number of Open Transfers

• Meets Standards Y/N (+/- 3 Days)

  Yes

  No

  N/A

Safety

• Are safety glasses being worn in the shop at all times?

  Yes

  No

  N/A

• Are the shop employees wearing steel toed shoes?

  Yes

  No

  N/A

• Are shop rags being disposed of properly?

  Yes

  No

  N/A

• Are all exits properly marked with signage?

  Yes

  No

  N/A

• Are all fire safety rules being followed?

  Yes

  No

  N/A

• Are fire extinguishers properly hung, marked and inspected?

  Yes

  No

  N/A

• Is the eye wash station accessible and functioning properly?

  Yes

  No

  N/A

• Are the oxygen and acetylene tanks stored and secured properly?

  Yes

  No

  N/A

• Is the first aid kit stocked and accessible?

  Yes

  No

  N/A

• Does the store have an evacuation plan posted?

  Yes

  No

  N/A

• Is the cash drawer locked?

  Yes

  No

  N/A

• Is the safe locked and procedures being followed?

  Yes

  No

  N/A

• Is the safety binder current?

  Yes

  No

  N/A

• Is the torque tester accessible and accurate?

  Yes

  No

  N/A

• Do all lifts have working locks?

  Yes

  No

  N/A

• Is the stores alarm functioning properly?

  Yes

  No

  N/A

• Is the physicians panel posted and current?

  Yes

  No

  N/A

• Is a welder mask available?

  Yes

  No

  N/A

• Does the store appear to be in a safe condition?

  Yes

  No

  N/A

• Are all employees conducting themselves in a safe manner?

  Yes

  No

  N/A

• Comments/Action Items:

  Yes

  No

  N/A

Point Breakdown Totals

Yes Points

No Points

N/A Points

Yes + N/A =

Additional Comments and Sign Off

• Other comments

• Manager's name and signature

  Sign

• Auditor's name and signature

  Sign