Title Page

  • Prepared by

  • Location

Shop Checklist

CLEANLINESS

Shop Front Area

  • Floor

  • Furniture and drawers

  • Customer's Sofas and waiting areas

  • No dust in Island display

  • No dust and fingers print on eyeglasses display

  • Sunglasses tags are tidy

  • Do not leave things lying after used (rubber, notes, clips etc)

Cashier and drawer

  • Payment area tidy and clean

  • Drawer neat and tidy

  • Not attach memos or sticky notes in customer eyesights

  • No pen marker on display in customer eyesights

  • Rubbish bin always clean

Stass Room

  • Staff table are clean (no food or snack) After eat

  • Staff lockers are clean and tidy

  • Rubbish bin clean in every morning

  • The sink clean (No stain)

  • Document, stuff are kept in a proper place

  • Pleasant smell

Mirror , Glass and Clear Acrylic

  • Stand mirror

  • Face mirror

  • Display acrylic

  • Furniture with glass

STAFF SERVICE STANDARD

Service mind

  • Echo.

  • 1st Approach within 30 seconds.

  • 2nd Approach within 3 minute.

  • Recommend glasses that are suitable for customer.

  • Recommend all Promotion.

  • Staff holding black tray or cloth while serving the customers.

Manner,Behaviour and working posture

  • Staff manner and behaviour at a high standard level.

  • Staff can be representing a pleasant environment in shop.

  • Good posture to the customer (hard gesture, standing posture eyes-contact, voice tone and smiley face.)

  • Do not stand around by doing nothing.

  • Staff have a good voice tone and good communication skill when talk to customer

Appearance

  • Fully uniform with good condition.

  • The Hair style, accessories, shoes and pants are in accordance with the company's requirements.

  • Nails are not long, clean and not bright colored, No unpleasant scent.

STAFF OPERATION STANDARD

Register

  • Staff fully advice membership benefit and registration process.

  • Staff did ask KB (Glasses/CL.)

  • Staff fully inform policy detail for FOP

  • Staff fully inform policy detail for lens replacement.

  • Staff did ask the customer for additional document

  • Staff give a que card and give direction to the customers to waiting area.

Dispensing

  • Staff did verify customer's glasses.

  • Staff let customer try on and ask for the visibility.

  • Staff fully detail 5 step adjustment checking.

  • Staff Fully detail inform after sale service.

  • Staff let customer know how to get more warranty information.

  • Staff did ask the customer to evaluate or criticize the service.

  • Inform customers about After follow benefit.

  • Staff facilitate to customer until the customer out of store.

Cashier

  • Check lens stock and pick up the lens before cashiering.

  • Repeat and clarify all detail about glasses and price to customers.

  • Inform customers about refunds policy

  • Inform customer's remaining points

  • Inform customer's recheck status glasses on QR code and line

  • Inform collection time and close shop operation time.

DISPLAY

Shop Front

  • Frame display correctly according to VM information.

  • POP type display correctly.

  • No extra non-official POP in shop

  • Book and tree decorate display in proper way and good condition.

  • All display are in good condition including special display (Transitions and PC.)

  • Special table are in good condition

  • Spot light can be used all

  • Service tray are always ready to serve

Stock

  • Frame and Sunglasses are display correctly on shelf.

  • Close the drawer after use

  • Under stock is kept neatly

  • Glasses are tidy and clean

  • No finger prints or stain on frame/lens

  • Fill up the glasses on shelf after it has been sold.

Staff know each of POP call.

  • Staff know each of POP call

  • Staff include SM&ASM know update version

  • Staff know the place for POP stock

  • Staff know if POP gone, how long does it process.

AMENITY

Document

  • Check quality and quantity before sign to received amenities.

  • Always sign and stamp logo shop with date.

  • Have document folder for keep and separate supplier as well.

  • Always update status received amenities on Line group.

Amenities Defective

  • Being to know "How to fill up Amenities Defective information."

  • Always update status claim on Google file.

  • Do not give Amenities Defective to customers.

Stock Amenities

  • Keep stock amenities at staff room or drawer neat and tidy.

  • Separate amenities defective for claim with supplier.

Amenities Order

  • Order a reasonable quantity of products. (compared with number of customers)

  • Order amenities within due date in that month.

  • Always fill up remaining stock even without ordering.

ETC.

  • Contact lens case don't have dust inside.

  • Do not give extra amenities to customers e.g., case, cloth, cleaning spray.

  • Prepare all amenities to give customer as well., case with cloth, Contact lens case and cleaning spray.

Signature

  • SHOP MANAGER

  • L&D TRAINER (Sales and Service)

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.