Shrink Health Check 2020

Title Page

Shrink Health Check

Shrink Meetings

Is waste being accurately recorded daily? Are prints signed by the colleague who downloaded the waste and by the manager who checked the accuracy of the download?
Is cleaner’s waste and damages being recorded daily? Check for consistency throughout the day
Do all departments have a designated waste area and are colleagues aware of this? Are the correct bags being used?
Are all Food Recycling Zones secure ? (Check Raw Meat Waste, Produce Waste, General & Food Waste areas).
Charity Donations – Pick up a PDA and check last night’s Charity Donation was submitted. Failure to submit can lead to shrinkage. NA if no charity donation was made.
Colleague Shop Submissions - Review the most up to date Withdraw and Hold report to check if the store is following the correct process for colleague shop donations?
Loose Produce Waste - Review the previous 7 days loose products waste, does it fit the size & turnover of the store.
Next steps

Are chillers marshalled to allow accurate gap scan / count routines, ensuring all stock is grouped together and not dual located?
Is there any evidence of grazing in chillers /behind cages/ racking?
Is there any colleague’s shopping left in chillers?
Is the meat waste cage securely locked with a top on the cage and sent back regularly to ensure no build up?
Are the scales working correctly on Produce?
Is Produce Manager carrying out product recognition training on checkout and multi skill colleagues? Are checkout mangers being updated on new lines?
Next Steps

Do both SSC and SAYS have the appropriate number of colleagues serving customers that reflects the store heat map?
Can the colleagues describe the ways loss happens through SSC I.e. Contactless, Walk offs, Barcode swaps?
Are colleagues performing a thorough service check when prompted?
Can the self-checkout colleagues describe the training they have completed to support them?
Do the colleagues know about the SAYS scorecard?
Is there a process to manage Voids on self-checkout?
Are all scales working on every till including self-service? If not, are they reported and removed from scheduler & reference number noted in logbook?
Is there a process to manage Department Key Entry?
Is the PLU list up to date?
Next Steps

Have all transfers been actioned correctly on a PDA and reviewed by a manager?
Are DSS weekly summary reports (in/outs) being printed, filed, reviewed and signed by a manager weekly?
No Deliveries are left to Auto confirm
All direct deliveries should be received using the PDA
Is the product write off function only being used for EPWs as instructed by company? (check for evidence)
Are all company stock control routines being followed weekly?
All Clearance routines are being followed as per company process.
All high value products have the appropriate security protection as per the latest product protection guide. (Updated Checklist sent week 11)
Is waste being recorded across all departments throughout the trading week?
Next Steps

Is there any untagged High Value Wine / Spirits stock left unattended on the shopfloor?
Does the high value spirit lock up have a designated colleague list and is access restricted, can entry be gained? If Biometrics review the permissions lists on the system.
Are any high risk shrink lines being kept on the capping shelves?
Are the chewing gum cabinets on the shopfloor locked when not being replenished? The cabinets cannot be accessed using a combination of the store number.
Is there any untagged High Value Health & Beauty stock left unattended on the shopfloor?
Next Steps

Are high value lock ups secured & have a designated colleague list with access restricted? If Biometrics review the permissions lists on the system
Are all ARN boxes being scanned out correctly as per the process within timescales?
Is the News & Magazines delivery being checked in correctly?
Are out of range and old promotional news & mags titles returned to wholesaler immediately?
Are newspapers removed from sale and bundled ready for return the following morning?
Is the weekly fixture scan completed as per required process and any out of range and recall title returned?
Are magazine returns completed at least three times a week?
Is there an active control of the clothing fitting rooms with items being taken into the clothing changing rooms being managed?
Next Steps

Is the return process robust?
Are all deliveries being signed for by customer on the REACH device?
Are all high value items locked away securely?
Is the de-tagger locked and only opened when necessary by manager or team support? Is key control in place?
Next Steps

There is a high level of engagement around the store on shrinkage and preventing loss
Where applicable the Security Officer is greeting at the front of the store and actively engaging customers as they enter and exit.
Shrinkage is discussed at Team 5 meetings and weekly JTPM
Next Steps