Information

  • Dealership Name

  • Average number of Service Incoming Unit per day

  • Number of Stalls

  • Number of Technitians

  • Number of Service Advisors

(A) Exterior - Parking Lot & Building

  • A-1 Is the parking lot clean and in good condition? (Free of debris and weeds, concrete cracks, pot-holes, etc..)

  • A-2 Is the parking lot directional signage in good condition? (Free of rust, flaking paint, and dents, operational, etc..)

  • A-3 Is the parking lot lighting in good condition? (Free of rust, flaking paint, and dents, operational, etc..)

  • A-4 Is customer parking clearly identified and free of dealer inventory?

  • A-5 Is the new vehicle inventory neatly organized and clean? (No wrap guard remaining on the vehicle)

  • A-6 Complete a full walk around the parking lot. Is the overall condition good? Any issues to address?

  • A-7 Is the building paint and exterior surfaces in good condition? (Free of rust, flaking paint, fading, peeling, etc..)

  • A-8 Is the building signage in good condition? (Free of rust, flaking paint, and dents, operational, etc..)

  • A-9 Is the building lighting in good condition? (Free of rust, flaking paint, and dents, operational, etc..)

  • A-10 Is hours of operation displayed in a noticeable place?

  • A-11 Open more than 8 hours?

  • A-12 Open on Sat and/or Sun? (Dealer open on holidays and weekends)

  • A-13 Is the building free of debris? (Bird nests, etc..)

  • A-14 Are the entrance doors in good condition and free of out-dated stickers and signage? (Free of debris, and rust, operational, etc..)

  • A-15 Complete a full walk around the building. Is the overall condition good? Any issues to address?

(B) Interior - Reception

  • B-1 Is the customer's view into the shop clean and professional? (It is clean like a hotel reception)

  • B-2 Is the receptionist desk neat, clean, and in good condition? (Well organized and free of staffs' personal belongings, etc..)

  • B-3 Is the flooring in the reception area clean and in good condition?

  • B-4 Is the wall in the reception area clean and in good condition?

  • B-5 Is the ceiling in the reception area clean and in good condition?

  • B-6 Is the lighting in the reception area clean and in good condition? (Sufficient brightness and operative, etc..)

  • B-7 Is the furniture in the reception area clean and in good condition?

  • B-8 Are parts and price list presented?

  • B-9 Complete a full walk around the reception area. Is the overall condition good? Any issues to address?

(C) Interior (Showroom)

  • C-1 Are the sales associate desk and closing tables neat, clean, and in good condition? (Well organized and free of staffs' personal belongings, ..etc)

  • C-2 Are display vehicles in the showroom clean, and in good condition? (Free of dust, damage, etc..)

  • C-3 Is the floor tile in the showroom clean and in good condition?

  • C-4 Is the wall in the showroom clean and in good condition?

  • C-5 Is the ceiling in the showroom clean and in good condition?

  • C-6 Is the lighting in the showroom clean and in good condition? (Sufficient brightness and operative, etc..)

  • C-7 Is the showroom POP (Point of Purchase) material current and in good condition?

  • C-8 Are accessories being installed and/or displayed inside dealer/ demo car?

  • C-9 Complete a full walk around the showroom. Is the overall condition good? Any issues to address?

(D) Interior - Customer Lounge

  • D-1 Is the furniture in the customer lounge neat, clean and in good condition?

  • D-2 Is the floor tile in the customer lounge clean and in good condition?

  • D-3 Is the wall in the customer lounge clean and in good condition?

  • D-4 Is the ceiling in the customer lounge clean and in good condition?

  • D-5 Is the lighting in the customer lounge clean and in good condition? (Sufficient brightness and operative, etc..)

  • D-6 Is the coffee bar/ water fountains/ vending machines in the customer lounge neat, clean and in good condition?

  • D-7 Is the Wi-Fi in the customer lounge accessible and operational? If password protected, is the password available?

  • D-8 Are toys in the kids play area clean and in good condition?

  • D-9 Complete a full degree walk around the customer lounge. Is the overall condition good? Any issues to address?

(E) Interior - Customer Restrooms

  • E-1 Is the floor tile clean and in good condition?

  • E-2 Is the wall in the customer restroom clean and in good condition?

  • E-3 Is the ceiling in the customer restroom clean and in good condition?

  • E-4 Is the lighting in the customer restroom clean and in good condition? (Sufficient brightness and operative, etc..)

  • E-5 Is the vanity and mirrors clean and in good condition?

  • E-6 Are the hand towels stocked in the proper location? (Not piled on the vanity)

  • E-7 Are the soap dispensers filled and in good condition?

  • E-8 Are the hand dryers operational and in good condition?

  • E-9 Is multi-purpose restroom/ Nursing room available? (for kids etc..)

  • E-10 Does the restroom smell fresh?

(F) Interior - Parts Center

  • F-1 Is the floor tile in the Parts Center clean and in good condition?

  • F-2 Is the wall in the Parts Center clean and in good condition?

  • F-3 Is the lighting in the Parts Center clean and in good condition? (Sufficient brightness and operative, etc..)

  • F-4 Is the ceiling in the Parts Center clean and in good condition?

  • F-5 Are the Parts Center fixtures clean and in good condition?

  • F-6 Are the Parts Center fixtures stocked and well organized?

  • F-7 Complete a full walk around the Parts Center. Is the overall condition good? Any issues to address?

(G) Facility & Workshop

  • G-1 Is staff restroom clean and in good condition?

  • G-2 Are equipment in the workshop well organized and in good condition?

  • G-3 Are tools in the workshop well organized and in good condition?

  • G-4 Is the floor in the workshop clean and in good condition?

  • G-5 Is the wall in the workshop clean and in good condition?

  • G-6 Is the ceiling in the workshop clean and in good condition?

  • G-7 Is the lighting in the workshop clean and in good condition?

  • G-8 Is workshop visible from customers? (Sufficient brightness and operative, etc..)

(H) Operation

  • H-1 Is Online Reservation System available?

  • H-2 Is Reservation rate(Reservation/All incoming vehicle) higher than 50%?

  • H-3 Are parts being prepared before reservation customers visiting?

  • H-4 Are staffs look well-groomed and always greet customers?

  • H-5 Are customers always guided to the parking space?

  • H-6 Are steering cover sheet cover, floor mat being attached IN FRONT OF CUSTOMERS?

  • H-7 Did service adviser always explain thoroughly about service menu?

  • H-8 Are vehicles always being washed and cleaned up before returning to the customers?

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