SIS Mystery Shop CPW

• Conducted on

  Date

• Prepared by

• Location
  Address

• Colleague

First impressions

• Floor clean and free of rubbish?

  Yes

  No

  N/A

• Store free from overflowing bins?

  Yes

  No

  N/A

• Desks clean and clutter free?

  Yes

  No

  N/A

• Displays and fixtures clean and clutter free?

  Yes

  No

  N/A

• Are windows clean?

  Yes

  No

  N/A

• Cpw fascia clean?

  Yes

  No

  N/A

Perfect greet and compelling reasons

• Acknowledged within 20 seconds?

  Yes

  No

  N/A

• Did consultant start discussing the sales journey within 4 minutes?

  Yes

  No

  N/A

• Did consultant introduce him/herself?

  Yes

  No

  N/A

• Asked purpose of visit?

  Yes

  No

  N/A

• Did consultant ask whether you shopped with Cpw before?

  Yes

  No

  N/A

Reasons to buy - did consultant mention the following?

• We deal with more networks

  Yes

  No

  N/A

• We have more tariffs

  Yes

  No

  N/A

• We use pinpoint

  Yes

  No

  N/A

• Best value deals

  Yes

  No

  N/A

• Price promise

  Yes

  No

  N/A

• Data calculator

  Yes

  No

  N/A

Introducing pinpoint - did the consultant mention the following?

• Consultant explained they will ask you information on how you use your phone on the pinpoint tablet

  Yes

  No

  N/A

• Pinpoint searches all available networks and all their tariffs

  Yes

  No

  N/A

• Pinpoint compares deals to get the right one for you and save you money

  Yes

  No

  N/A

Show and future proof

• Did consultant show a minimum of 2 available tariffs?

  Yes

  No

  N/A

• Did consultant show you a final recommendation?

  Yes

  No

  N/A

• Did consultant highlight best match based on your needs?

  Yes

  No

  N/A

Benefits of next tariff up

• Did consultant explain data calculator?

  Yes

  No

  N/A

• Did consultant establish current and future data needs using the calculator?

  Yes

  No

  N/A

• Did consultant mention next tariff up based on future usage?

  Yes

  No

  N/A

• Did consultant explain benefits of next tariff up and how it could save you money in the future?

  Yes

  No

  N/A

Did consultant attempt to close the sale?

• Did consultant summarise benefits of recommended deal?

  Yes

  No

  N/A

• Did consultant summarise how the recommended deal matched needs?

  Yes

  No

  N/A

• Did consultant summarise benefits of Cpw?

  Yes

  No

  N/A

• Did consultant build confidence in the deal further using price promise?

  Yes

  No

  N/A

• Did consultant recommend Amy accessories?

  Yes

  No

  N/A

• Did consultant invite to till to proceed?

  Yes

  No

  N/A

Brilliant farewell

• Did consultant thank with a smile?

  Yes

  No

  N/A

• Did consultant encourage to visit again?

  Yes

  No

  N/A

• would you have bought today?

  Yes

  No

  N/A

• Did the consultant?

  Select use the tablet at all times throughout the interaction use the tablet occasionally throughout the interaction Did not use tablet at all

  • use the tablet at all times throughout the interaction
  • use the tablet occasionally throughout the interaction
  • Did not use tablet at all