SIS RGM Visit May Onwards

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

First Impressions

• Are the windows clean?

  Yes

  No

  N/A

• Is the Fascia/ Signage clean

  Yes

  No

  N/A

• Is the floor clean and free from rubbish?

  Yes

  No

  N/A

• Are displays and fixtures clean and free from clutter?

  Yes

  No

  N/A

• Is the store delivering on promotional execution?

  Yes

  No

  N/A

• Accessories priced, faced, spaced and dust free?

  Yes

  No

  N/A

• Live devices powered and brought to life on the floor, integrated within the PinPoint journey

  Yes

  No

  N/A

Customer

• Are colleagues approaching customers within 4 mins?

  Yes

  No

  N/A

• Are colleagues building conversations effectively on the Dixons floor?

  Yes

  No

  N/A

• Zoning plan in place?

  Yes

  No

  N/A

• Are all colleagues greeting customers entering the CPW store within 20 seconds?

  Yes

  No

  N/A

• SFL/ Customer champion - is this in place, can you and your customer's tell who is running the shop floor?

  Yes

  No

  N/A

• Are colleagues using PinPoint effectively? Delivering a seamless sale using Pie only as a vehicle to process?

  Yes

  No

  N/A

• Are the team familiar with the RPI touch article?

  Yes

  No

  N/A

• Haste the team completed the RPI E-Learning module?

  Yes

  No

  N/A

• Do the team understand RPI adjustments and able to explain this to customers?

  Yes

  No

  N/A

Customer metrics

• WCSS performance

  <70

  <80

  >80

  >85

• Is the appeals process in place

  Yes

  No

  N/A

• Mysteryshop - team knowledge of GRC and plan to deliver

  <50

  50-60

  60-70

  70+

• TSCJ - team knowledge and plan to deliver

  <85

  85-90

  90-95

  >95

Finance

• Current performance understood vs. Volume Target

  Yes

  No

  N/A

• Current performance understood vs. Upgrade Mix

  Yes

  No

  N/A

• Current performance understood vs. GSHT / GSLT

  Yes

  No

  N/A

• Current performance understood vs. ASR

  Yes

  No

  N/A

• Current performance understood vs. Sim O

  Yes

  No

  N/A

• Current performance understood vs. FBB

  Yes

  No

  N/A

• Tactical plan live?

  Yes

  No

  N/A

• Are the team making commercial decisions and using the tools on offer? Trade in, discounting?

  Yes

  No

  N/A

People

• Do all colleagues have set performance targets and able to articulate their performance?

  Yes

  No

  N/A

• Weekly One to Ones?

  Yes

  No

  N/A

• Monthly Reviews?

  Yes

  No

  N/A

• Holiday Planning?

  Yes

  No

  N/A

• Probation and Performance Improvement?

  Yes

  No

  N/A

• Can the team explain how reward structure works and where their current performance sits?

  Yes

  No

  N/A

Controls

• Reductions per box and plan to improve?

  Yes

  No

  N/A

• Are MSC's being carried out. Guidelines: Green 1 week, Amber 3 week, Red daily. Ideally all stores Green should get to 3 weekly, Mon,Wed,Fri

  Yes

  No

  N/A

• Shrinkage result and plan to improve

  Yes

  No

  N/A

• CFC completion and plan to improve

  Yes

  No

  N/A

• Recall compliance and plan to improve

  Yes

  No

  N/A

• FMIP & Returns cost - knowledge and plan to improve

  Yes

  No

  N/A

Vision

• Referrals last week - total, converted, URS

  Yes

  No

  N/A

• Total URS last week

  Yes

  No

  N/A

• Active referral plan?

  Yes

  No

  N/A

• Briefings

  Yes

  No

  N/A

• Noticeboard

  Yes

  No

  N/A

• RGM observations

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions - by who, when

• Last week's GM/BM review - take a photo to support evidence

  Yes

  No

  N/A

• BM/GM review

  Media

• Additional media

  Media

• Branch Manager / Deputy

  Sign

• RGM

  Sign