Site Service Audit Report - Outback Steakhouse

• Conducted on

  Select

• Prepared by

  Date

• Location

• Location
  Address
• Shadow 1
  Address

• Shadow 2

  Yes

  No

  N/A

• Was the customer greeted promptly upon arrival?

  Yes

  No

  N/A

• Did the staff provide a friendly and welcoming attitude?

  Yes

  No

  N/A

• Did the staff offer assistance with seating or menu recommendations?

  Yes

  No

  N/A

• Were any special requests or dietary restrictions acknowledged and addressed?

  Yes

  No

  N/A

• Did the staff take orders in a timely manner?

  Yes

  No

  N/A

• Was the food served promptly and at the correct temperature?

  Yes

  No

  N/A

• Did the staff check back on the table to ensure satisfaction and address any issues?

  Yes

  No

  N/A

• Did the staff actively practise silent refills?

  Yes

  No

  N/A

• Were any modifications or special requests properly communicated to the kitchen?

  Yes

  No

  N/A

• Were any allergy or dietary requirements properly handled?

  Yes

  No

  N/A

• Did the food served match the customer's order accurately?

  Yes

  No

  N/A

• Were the tables promptly cleared and cleaned after each guest?

  Yes

  No

  N/A

• Did the staff activley promote Coffee and Desserts?

  Yes

  No

  N/A

• Were the dining areas clean and well-maintained?

  Yes

  No

  N/A

• Was proper sanitation observed by staff, including handwashing and glove usage?

  Yes

  No

  N/A

• Were the restrooms clean and stocked with necessary supplies?

  Yes

  No

  N/A

• Were the dining tables, chairs, and utensils properly sanitized?

  Yes

  No

  N/A

• Did the staff proactively ask for feedback during the meal?

  Yes

  No

  N/A

• Were any customer complaints or concerns handled promptly and appropriately?

  Yes

  No

  N/A

• Did the staff thank customers for their business and invite them to return?

  Yes

  No

  N/A

• Was the bar area clean and well-maintained?

  Yes

  No

  N/A

• Did the bartenders provide a friendly and welcoming attitude?

  Yes

  No

  N/A

• Were the bartenders knowledgeable about the drink menu and able to make recommendations?

  Yes

  No

  N/A

• Did the bartenders prepare drinks promptly?

  Yes

  No

  N/A

• Were the drinks served at the appropriate temperature and with the correct garnishes?

  Yes

  No

  N/A

• Were proper measuring techniques used to ensure consistency and accuracy in drink preparation?

  Yes

  No

  N/A

• Did the bartender actively run drinks?

  Yes

  No

  N/A

• Was the expo area clean and organized?

  Yes

  No

  N/A

• Did the expo staff handle food orders promptly and efficiently?

  Yes

  No

  N/A

• Did the expo staff ensure proper plating and presentation of dishes?

  Yes

  No

  N/A

• Were food orders accurately assembled and garnished before being sent to the dining area?

  Yes

  No

  N/A

• Did the expo staff coordinate effectively with the kitchen and waitstaff to ensure timely delivery of food to tables?

  Yes

  No

  N/A

• Were any special requests or modifications to food orders properly communicated and executed?

  Yes

  No

  N/A

• Did the expo staff check the quality and temperature of the food before it was sent out?

  Yes

  No

  N/A

• Did the expo staff maintain proper hygiene practices, such as wearing gloves and using clean utensils?

  Yes

  No

  N/A

• Did the expo staff proactively address any issues or delays in food preparation or delivery?

  Yes

  No

  N/A

• Did the managers effectively oversee the restaurant operations and ensure smooth service?

  Yes

  No

  N/A

• Were the managers readily available to assist staff and address customer concerns?

  Yes

  No

  N/A

• Did the managers provide clear direction and guidance to the staff regarding service standards and expectations?

  Yes

  No

  N/A

• Did the managers actively engage with and motivate the staff to deliver exceptional service?

  Yes

  No

  N/A

• Did the managers handle any service-related issues or conflicts in a timely and appropriate manner?

  Yes

  No

  N/A

• Were the managers proactive in identifying areas for improvement and implementing necessary changes?

  Yes

  No

  N/A

• Did the managers ensure compliance with safety, health, and hygiene protocols?

  Yes

  No

  N/A

• Was the communications board updated (Daily) and easily understood to all staff members?

  Yes

  No

  N/A

• Were important updates, announcements, and reminders effectively communicated on the board?

  Yes

  No

  N/A

• Did the communications board provide clear and concise information regarding shift schedules, special events, or menu changes?

  Yes

  No

  N/A

• Were staff recognition or appreciation messages appropriately displayed on the board?

  Yes

  No

  N/A

• Did the communications board serve as a central hub for sharing relevant information and fostering a sense of teamwork among the staff?

  Yes

  No

  N/A

• Were all posted materials on the board current, organized, and well-maintained?

  Yes

  No

  N/A

• Did the communications board facilitate effective communication and coordination between different departments or shifts?

  Yes

  No

  N/A

• Menu Highlights & Descriptions - Red Pen:

  Yes

  No

  N/A

Did the staff effectively highlight and describe menu items using red pens?

• Were menu highlights and descriptions clear, concise, and enticing?

  Yes

  No

  N/A

• Did the staff proactively recommend popular or signature dishes using red pen annotations?

  Yes

  No

  N/A

Clearing Tables:

• Did the staff promptly clear and clean tables after customers finished their meals?

  Yes

  No

  N/A

• Were tables efficiently prepared for new guests, including resetting cutlery, condiments, and menus?

  Yes

  No

  N/A

• Did the staff ensure tables were free of debris and properly sanitized?

  Yes

  No

  N/A

• Was the table clearing process unobtrusive and performed with minimal disruption to customers?

  Yes

  No

  N/A

• Upselling

  Yes

  No

  N/A

• Did the staff actively engage in upselling techniques to suggest additional food and beverage items?

  Yes

  No

  N/A

• Were the upselling recommendations tailored to customers' preferences and needs?

  Yes

  No

  N/A

• Were the upselling suggestions made in a friendly and non-pushy manner?

  Yes

  No

  N/A

• Fun Incentive:

  Yes

  No

  N/A

• Were the goals and rewards of the incentive program clearly communicated to the staff?

  Yes

  No

  N/A

• Did the staff actively engage with customers, showcasing their enthusiasm for the incentive program?

  Yes

  No

  N/A

• Yes

  No

  N/A