Title Page

  • Engineer name and Tech number

  • Job Number

  • Date of Service Call

Original Job Details

  • Reason for the Service Call being booked?

  • Previous Engineer name (and Tech number if known)

  • Original Visits Job Number

  • Date of original install or previous service

Current/Initial Setup

  • Was the customers broadband active at the time of install?

  • Who is their Broadband provider?

  • What is the Viewing Card Number?

  • Add a screenshot of ALL FOUR tabs on the Chrome app at point of arrival

  • Were the correct F connectors used at both ends of the cable?

  • Was the correct HDMI cable used?

  • Was the correct Power cable used?

  • Does the data logger pass?

  • Is the correct software on ALL of the boxes?

Resolution

  • What have you done to resolve the issue?

  • Have any additional boosters been added to the customers setup?

  • Was any of the customers equipment replaced?

  • Add a screenshot of ALL FOUR tabs on the Chrome app now the issue is resolved

  • What do you feel was the cause of the fault?

  • Any additional information you feel is relevant

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.