- No Satellite Signal
- Picture or Sound problems
- HDCP Issue
- Recording Issue
Previous Engineer name (and Tech number if known)
Original Visits Job Number
Was the customers broadband active at the time of install?
Who is their Broadband provider?
What is the Viewing Card Number?
Were the correct F connectors used at both ends of the cable?
Was the correct HDMI cable used?
Was the correct Power cable used?
Does the data logger pass?
Is the correct software on ALL of the boxes?
What have you done to resolve the issue?
Have any additional boosters been added to the customers setup?
- Q 1tb
- Q 2tb
- Q Booster
- Q Hub
- Q Touch Remote
- Q Remote
- Sky Equipment
- 3rd Party Equipment
- No active Broadband at time of install
- Customer changed Broadband providers after initial install
Any additional information you feel is relevant