Sky Q Revisit Feedback (L01)

• Engineer name and Tech number

• Job Number

• Date of Service Call

  Date

Original Job Details

• Reason for the Service Call being booked?

  Select Connectivity No Satellite Signal Picture or Sound problems HDCP Issue Broadband/OnDemand Recording Issue

  • Connectivity
  • No Satellite Signal
  • Picture or Sound problems
  • HDCP Issue
  • Broadband/OnDemand
  • Recording Issue

• Previous Engineer name (and Tech number if known)

• Original Visits Job Number

• Date of original install or previous service

  Date

Current/Initial Setup

• Was the customers broadband active at the time of install?

  YES

  NO

• Who is their Broadband provider?

  Sky

  Virgin

  BT

  Other

• What is the Viewing Card Number?

• Add a screenshot of ALL FOUR tabs on the Chrome app at point of arrival

  Media

• Were the correct F connectors used at both ends of the cable?

  YES

  NO

• Was the correct HDMI cable used?

  YES

  NO

• Was the correct Power cable used?

  YES

  NO

• Does the data logger pass?

  YES

  NO

• Is the correct software on ALL of the boxes?

  YES

  NO

Resolution

• What have you done to resolve the issue?

• Have any additional boosters been added to the customers setup?

  YES

  NO

• Was any of the customers equipment replaced?

  Select Q 1tb Q 2tb Q Booster Q Hub Q Touch Remote Q Remote

  • Q 1tb
  • Q 2tb
  • Q Booster
  • Q Hub
  • Q Touch Remote
  • Q Remote

• Add a screenshot of ALL FOUR tabs on the Chrome app now the issue is resolved

  Media

• What do you feel was the cause of the fault?

  Select Customer Engineer Sky Equipment 3rd Party Equipment No active Broadband at time of install Customer changed Broadband providers after initial install

  • Customer
  • Engineer
  • Sky Equipment
  • 3rd Party Equipment
  • No active Broadband at time of install
  • Customer changed Broadband providers after initial install

• Any additional information you feel is relevant