Sky uk Engineer Companion 2017 v1.2

Engineer Companion

• Engineer Name | Payroll Number | Document Name Completing | Job Postcode

• Conducted on

  Date

• Prepared by

• Choose Document

  Select Proof of understanding Generic risk assessment Escalation form Tool box Talks Order Safety Equipment Nonstandard Visit Escalated Q Visit

  • Proof of understanding
  • Generic risk assessment
  • Escalation form
  • Tool box Talks
  • Order Safety Equipment
  • Nonstandard Visit
  • Escalated Q Visit

Escalation Form

• Job Number

• Post Code

• Point of Escalation

• Equipment Used

  Select 20mm eye bolt Seat belt 5m rope with knot Crawl boards Slings Chimney strop Cowstail Rope grab Harness Ladder spike/leg Gravel bag 1m ratchet strap (between microlite and access ladder)

  • 20mm eye bolt
  • Seat belt
  • 5m rope with knot
  • Crawl boards
  • Slings
  • Chimney strop
  • Cowstail
  • Rope grab
  • Harness
  • Ladder spike/leg
  • Gravel bag
  • 1m ratchet strap (between microlite and access ladder)

• Comments (Detail any unseen equipment)

• Photo of Set Up

  Media

• I have escalated this visit and after discussing options with the TM i am happy to proceed with this visit using this safe system of work

  Sign

Proof of Understanding

• Choose Document

  Select Escalation Manual Hazard Awareness manual Generic risk assessments Safety Manual Combi ladder manual Lone working policy First aid policy Absence policy Fleet policy Drugs and alcohol policy PPE policy Statement of arrangements Cladded building brief Safe ladder access on public highways Summer manual Winter Manual Manual handling Documents PPE Documents DAMAGE Awareness Documents

  • Escalation Manual
  • Hazard Awareness manual
  • Generic risk assessments
  • Safety Manual
  • Combi ladder manual
  • Lone working policy
  • First aid policy
  • Absence policy
  • Fleet policy
  • Drugs and alcohol policy
  • PPE policy
  • Statement of arrangements
  • Cladded building brief
  • Safe ladder access on public highways
  • Summer manual
  • Winter Manual
  • Manual handling Documents
  • PPE Documents
  • DAMAGE Awareness Documents

• • Escalation process
  • Pitched roof work
  • Dormer roof work
  • Flat roof work
  • Safe access through windows
  • Accessing skylights and roof hatches in tenement properties
  • Use of existing dish bracketry to secure ladders
  • Using anchors positioned at the base of a wall or ground level
  • Access to scaffolding at residential premises
  

• • Identifying fragile roof surfaces
  • Asbestos
  • Working around dogs
  • Hazard awareness
  • Health and safety: Awareness and principles
  • Hazardous substances
  • Internal RA & hazard awareness brief
  
  
  

• Have you read and fully understood all the above named document and do you understand your responsibilities

  Yes

  No

• Please inform your line manager of your further support/training requirements in understanding the above named document

• Signature

  Sign

• Signature

  Sign

Hazard Awareness

• Choice Document

  Select Manual Handling Risk Assessment PPE Surfaces Risk Assessment Aggressive People Risk Assessment Driving Risk Assessment Climbing Apparatus Risk Assessment Working at Height Risk Assessment Inclement-adverse weather RA Lone Working Zoonose Risk Assessment

  • Manual Handling Risk Assessment
  • PPE
  • Surfaces Risk Assessment
  • Aggressive People Risk Assessment
  • Driving Risk Assessment
  • Climbing Apparatus Risk Assessment
  • Working at Height Risk Assessment
  • Inclement-adverse weather RA
  • Lone Working
  • Zoonose Risk Assessment

• I have read all the generic risk assessments listed above and fully understand them and all the relevant control measures.<br>

  Yes

  No

• Please inform your line manager of your further support/training requirements in understanding these risk assessments

• Signature

  Sign

• I have read the generic risk assessments listed above and fully understand them and all the relevant control measures.

  Sign

Tool Box Talks

Order Safety Equipment

• What item have you replaced?

• Media

• Serial Number

• What Date did you receive this item?

  Date

• What Date of manufacture is on the item?

  Date

• Please forward this form to your Line Manager so that an inspection can be arranged.

• Sign

  Sign

Escalated Q Visit

• 

• Job Number

• Reason for escalation

  Hardwire

  Other

• Please give full details for this escalation and and the possible solutions!

• Why does it need hard wiring....IE...Oast house, distance too far etc

• What is the Approximate Age of the house?

• Does the property have a Basement?

  Yes

  No

• Pictures of the property

  Media

• What are the location of the STB,s?

• What measures have you taken to use it wirelessley....IE booster placement

• Add Media to Support

  Media

• How many Items need hard wiring?

• Add Media to Support

  Media

• What route has been discussed with the customer?

• Please give a diagram

  Drawing

• Who Provides the customers Broadband?

  Select SKY BT Virgin Plus Net EE O2 Talk Talk Vodafone SSE Direct Save Other

  • SKY
  • BT
  • Virgin
  • Plus Net
  • EE
  • O2
  • Talk Talk
  • Vodafone
  • SSE
  • Direct Save
  • Other

• What type of BT router has the customer got?

• Please provide details of the broadband supplier.

• Add Media to Support

  Media

• Please provide picture of current metrics

  Media

• Pictures of layout of equiptment... IE in a cabinet, etc

  Media

• Have you used I Know 2?

  Yes

  No

• Please give reason for not using I Know 2

• TM contacted Prior to escalation?

  Yes

  No

• Please give reason for not contacting your TM?

• What was discussed with your TM?

• Has the customer been made aware of the potential wait for this escalation to be resolved!<br>

  Yes

  No

• Engineer

  Sign

Nonstandard Visit

• Job Number

• Date and Time of Visit

  Date

• Reason

• Add media to support

  Media

Disclaimer

• “I confirm that I am satisfied that the Sky Engineer has left my property safe and clean and that the installation has been performed to my satisfaction and I am happy with the results.”

• Customers Signature

  Sign

• Engineers Signature

  Sign