Information
Engineer Companion
-
Engineer details (**payroll number must be included**)
-
Conducted on
-
Prepared by
-
Choose Document
- Proof of understanding
- Generic risk assessment
- Escalation form
- Tool box Talks
- Order Safety Equipment
- Nonstandard Visit
- Escalated Q Visit
- New start Check list
- Parking Fine Form Bskyb
- Sky Revisit Feedback
- SAT Risk Assessment and Method Statement (RAMS) FORM
- Sky Vehicle Appraisal Form
- knowledge and development
- Q2 18-19 Proof of understanding
Escalation Form
-
Job Number
-
Post Code
-
Point of Escalation
-
Equipment Used
- 20mm eye bolt
- 5m rope with knot
- Crawl boards
- Slings
- Chimney strop
- Cowstail
- Rope grab
- Harness
- Ladder spike/leg
- Gravel bag
- 1m ratchet strap (between microlite and access ladder)
-
Comments (Detail any unseen equipment)
-
Photo of Set Up
-
I have escalated this visit and after discussing options with the TM i am happy to proceed with this visit using this safe system of work
Proof of Understanding
-
Choose Document
- Escalation Manual
- Hazard Awareness Brief
- Generic risk assessments
- Safety Manual
- Combi ladder manual
- Lone working policy
- First aid policy
- Absence policy
- Fleet policy
- Drugs and alcohol policy
- PPE Manual
- Statement of arrangements
- Cladded building brief
- Safe ladder access on public highways
- Summer manual
- Working in winter conditions
- Manual handling Brief
- Critical Hit Brief
- Damage Awareness Brief
- Stock Smart V2.3
-
• Escalation process
• Pitched roof work
• Dormer roof work
• Flat roof work
• Safe access through windows
• Accessing skylights and roof hatches in tenement properties
• Use of existing dish bracketry to secure ladders
• Using anchors positioned at the base of a wall or ground level
• Access to scaffolding at residential premises -
• Identifying fragile roof surfaces
• Asbestos
• Working around dogs
• Hazard awareness
• Health and safety: Awareness and principles
• Hazardous substances
• Internal RA & hazard awareness brief -
animal faeces . working in sunshine
-
• Bosch GMS-120 detector Equipment
• PPE Brief
• PPE policy -
• Critical hit
• Safe drilling practises
• Damage Awareness Brief -
Have you read and fully understood all the above named document and do you understand your responsibilities
-
Please inform your line manager of your further support/training requirements in understanding the above named document/s
-
Signature
-
Signature
Hazard Awareness
-
Choice Document
- Manual Handling Risk Assessment
- PPE
- Surfaces Risk Assessment
- Aggressive People Risk Assessment
- Driving Risk Assessment
- Climbing Apparatus Risk Assessment
- Working at Height Risk Assessment
- Inclement-adverse weather RA
- Lone Working
- Zoonose Risk Assessment
-
I have read all the generic risk assessments listed above and fully understand them and all the relevant control measures.<br>
-
Please inform your line manager of your further support/training requirements in understanding these risk assessments
-
Signature
-
I have read the generic risk assessments listed above and fully understand them and all the relevant control measures.
Tool Box Talks
Order Safety Equipment
-
What item have you replaced?
-
-
Serial Number
-
What Date did you receive this item?
-
What Date of manufacture is on the item?
-
Please forward this form to your Line Manager so that an inspection can be arranged.
-
Sign
Escalated Q Visit
-
-
Job Number
-
Please provide the customers full name
-
Please provide the full postcode
-
Please provide the customer primary contact number
-
Reason for escalation
-
Please give full details for this escalation and and the possible solutions!
-
Why does it need hard wiring....IE...Oast house, distance too far etc
-
What is the Approximate Age of the house?
-
Does the property have a Basement?
-
Pictures of the property
-
What are the location of the STB,s?
-
What measures have you taken to use it wirelessley....IE booster placement
-
Add Media to Support
-
How many Items need hard wiring?
-
Add Media to Support
-
What route has been discussed with the customer?
-
Please give a diagram
-
Who Provides the customers Broadband?
- SKY
- BT
- Virgin
- Plus Net
- EE
- O2
- Talk Talk
- Vodafone
- SSE
- Direct Save
- Other
-
What type of BT router has the customer got?
-
Please provide details of the broadband supplier.
-
Add Media to Support
-
Please provide picture of current metrics
-
Pictures of layout of equiptment... IE in a cabinet, etc
-
Have you used I Know 2?
-
Please give reason for not using I Know 2
-
TM contacted Prior to escalation?
-
Please give reason for not contacting your TM?
-
What was discussed with your TM?
-
Has the customer been made aware of the potential wait for this escalation to be resolved!<br>
-
Engineer
Nonstandard Visit
-
Job Number
-
Date and Time of Visit
-
Reason
-
Add media to support
Disclaimer
-
“I confirm that I am satisfied that the Sky Engineer has left my property safe and clean and that the installation has been performed to my satisfaction and I am happy with the results.”
-
Customers Signature
-
Engineers Signature
Health and Safety Equipment
-
Please select all Health and Safety items the engineer has on the vehicle
- Microlite Ladder Attachment (UOM 1)
- Cones Standard 21 Inch (UOM 1)
- Drill Harness
- Kneepads External
- 6m Chimney Strop
- Standard Karabiner
- Gravel Bag
- 30cm Endless sling for seatbelt (RSL)
- Sling 150 cm (qty 1)
- Seat Belt (Retractable Safety Line)
- 9m Ratchet Strap Kit
- 15mm x 11mmKernmantleRope(UOM = 1)
- 10m x 11m Kernmantle Rope (UOM = 1)
- 5m x 11mm Kernmantle Rope (UOM = 1)
- 1.5m Para Cord
- Para Cord Karabiner
- Y Hang Sling
- 4m Ratchet Strap
- 1.2M Endless Soft Sling
- DTH Harness
- Rope Grab (UOM 1)
- Cows Tail
- Re usable eyebolt anchor (UOM 1 = 1)
- 1m Ratchet strap
- 2 Mtr Ratchet Strap (UOM 1)
- Pipe Cutter UOM = 1
- Silicon Cutter UOM = 1
- Hazard Analysis Form (DTH & DAT)
- Skylite Crawl board (UOM = 1 Pair)
- Lashing Kit gloves
- Scanner Bosch GMS120
- Ladder Spike
- 10mm x 75mm Screw Eye Bolt ( UOM1=1)
- Cable Rod Kit (Standard Issue) UOM = 1 K
- Ladder Mate (UOM 1)
- Draper working light
- Snow Gripper Size 11+ boot
- Snow Gripper Size 5-10 boot
- Snow Gripper Size 4 boot
BRACKETS/MOUNTS
-
Please select all Brackets/Mounts on the engineers has on the vehicle
- 1.25 Inch Patio Mount (Small)(UOM 1)
- New 1.4m S-Pole
- 1m S-Pole
- Single Lashing Kit including brackets (
- Triax MK4 Exhaust Clamp (UOM =1 bag of 1
CONSUMABLES
-
Please select all Consumables the engineer has on the vehicle
- *Twin core clip ( Black )(1 pack of 1000
- *Twin core clip ( White )(1 pack of 1000
- *7mm White Clip(Bag of 1000)
- *4.5mm White Clip (Box 1000)UOM
- *4.5mm Black Clip (Box 1000)UOM
- *Cable Entry Cover (White)(1 bag of 50)
- *Cable Entry Cover (Black)(1 bag of 50)
- *7mm Black Clips(1 Box of 1000)
- Arco Branded Antiseptic Wipes (Tub of 20)
- 5mm x 50mm S4 W/L SDS Drill Bit (UOM 1 =
- Multimeter (DT-9201A) (UOM 1)
- Sealant Clear (UOM = 1 box of 6)
- 14mm R Staples (Box 1000)UOM
- *White Insert Plug(1 bag of 100)
- *Black PVC Tape (UOM = 1 roll)
- 160mmx4.8mm Cable Tie black short (1bag)
- 160mm x 4.8mm Cable Tie natural short
- *7mm White Bushing (1 Bag of 100)
- M8 x 60 Coach Screws (1 box of 100)
- *Sky + Grommet (UOM 1 pack of 100)
- ADSL Filter
- Padlock (Class 6)(UOM 1)
- Disposable Gloves ( box of 100)
- *Disposable overshoes(1 pack of 100)
- Unigrip Adhesive (UOM = 1 Tube)
- Plasters (pack of 20)
- First aid kits (UOM 1)
- *Black insert plug ( Box of 100 )
- *10mm Nylon Plug (1 Bag of 500)
- Compression F-Fit Connector Sky+ (1 =50)
- Compression F-Fit Connector 1 = bag 50
- SDS Drill Bit 10mm x 160mm
- SDS Drill Bit 6mm x 450mm
- SDS Drill Bit 10mm x 460mm
- Drill Bit 16x460mm (UOM 1 = 1)
- 20/200 drill bit (UOM 1)
- 10mm x 1m Drill Bit (UOM 1)
CABLES/LEADS
-
Please select all Cables/Leads the engineer has on the vehicle
- CT63 Dual Cable (Black) - 250m
- CT63 Dual Cable (White) - 250m
- CT100 Black 250M(1 reel of 250m)
- CT100 White 250M(1 reel of 250M)
- *Digi Pace Scart Lead(1 bag of 5)(UOM 1)
- Power Lead (1 Bag of 5)
TOOLS
-
Please select all Tools the engineer has on the vehicle
- Cable Reel Stand (UOM 1)
- Draper 870PZB Expert Screwdriver (UOM 1
- DraperH/D Diag Sidecutter (UOM 1 =1)
- Dustpan & Brush Set (1 Set)
- 15mm OE Spanner (UOM 1)
- Safety Cut Out Switches (UOM 1)
- Nightsearcher - HP910X LED Head Torch
- Tool Organiser (UOM 1)
- Rapid 36 Staple Gun (UOM 1)
- Tape Measure (3 Metre)
- 10mm Ratchet Spanner UOM 1 = 1
- Telephone Test Engineer(UOM 1)
- Lashing Kit wire cutter
- Amtec Leather Tool Belt (UOM = 1)
- Sealant Gun
- Hammer Claw (UOM 1)
- Pliers Combination ( Heavy ) (UOM 1)
- Wrench 13x14mm Rachet Ring (UOM 1)
- Nut Spinner (UOM 1)
- Tool Bag (UOM 1)
- Drill(New)(UOM= 1 drill)
- Compression Fit F-Connector Tightener
- Cable Stripping Tool (UOM=1)
- 13mm 6 point Ratchet wrench
- Compression Tool (Plastic) (UOM=1)
DISH/LNB
-
Please select all Dish's/LNB's the engineer has on the Vehicle
- Generic - MK4 Quad LNB
- Generic Mk 4 Octo LNB
- Generic MK4 Zone 1 Dish
- Generic Wide Band LNB
- Generic Hybrid LNB
STATIONARY
-
Please select all Stationary the engineer has on the vehicle
- Install form (UOM 1)
- Stock Manifest Book (1 pad)
- Outcards V2 (UOM = 1 pad)
- Paper Risk Assessment
- Paper Job Sheets
- Bump Cards
-
TM
-
Engineer
PARKING FINE FORM BSKYB
-
National parking Utl fleet
-
Fine reference number
-
Team Code
-
Engineer Name
-
Manager Name
-
Engineer Number
-
Van Registration
-
Local Authority
-
Cost
-
Date fine occurred
-
Job Number
-
Road Name
-
Authorised to pay
-
Authorised to recharge engineer
-
Reason for not recharging engineer
-
Photo of notification of parking issue before receiving fine
-
Photo of fine, vehicle parked and signage displaying terms
-
Team Manager submitting form
-
Date submitted and emailed to UTL utl.bskyb.fleet@unipart.com
SKY REVISIT FEEDBACK
-
Please fill out on every 30/90 day revisit
-
Each section of this form must be completed
-
job Number
-
Previous engineer
-
Job type
-
Revisit on
-
Date of original job
-
What is the issue with job
- No sat signal
- Connectivity issues
- Broadband related
- OSM fault
- Picture fault
- UHD fault
- Other
-
Explain in brief the issue with system
-
Screen shots of equipment locations (Sky Q only)
-
Was the HDMI cable changed?
-
Is there a reason the HDMI has no been changed?
-
Was the POWER cable changed?
-
Is there a reason the Power Lead has no been changed?
-
Was the F CONNECTORS changed?
-
Screen shots of mesh from chrome before and after (Sky Q only)
-
Any additional photos to be added to help understand revisit
-
Resolution of the fix to the system
-
Feedback to original engineer
-
Engineer Sign
SAT Risk Assessment and Method Statement (RAMS) FORM
-
This form assumes that the job cannot be completed by a DTH or DAT engineer. A form must be completed for each SAT job before it is undertaken. SAT jobs require two trained and qualified SAT Engineers on site at all times otherwise they must must be postponed. Modern Apprentices may not take part in SAT Work.
-
Job Number
-
Climbing Engineer
-
Safety Engineer
-
Job Type
-
Date
-
1. Is the job a true SAT job?
-
If it is not SAT, it is...
-
If the job is DTH or DAT or Impossible, State the reason why here
The following information constitutes an on-site assessment for the job. A Method Statement is also required
-
2. Access to height will be by:
-
If Other Specify minimum control measures required.
-
If Additions to or Variations from standard control measures - please specify clearly here.
-
3. Type of ladder to be used: (if applicable)
-
Combi Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Other equipment and Fall Arrest as necessary, Eyebolt at all times
-
8-rung Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE Microlite + Eyebolt necessary to ensure security.
-
Single Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt
-
Double Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt
-
Triple Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt
-
DAT Roof Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, 2 x Microlite, 2 x LadderMate, 3 x Full Fall Arrest + EyeBolts
-
Extended DAT Roof Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) As per DAT roof Ladder
-
If a LM or ML cannot be used please state here what alternative is to be used, an Eyebolt or other attachment point must be used for all dish installs and all service work.
-
4. If anchor points are needed for Roped Access are they:
- Temporary
- Permenant
- Structural
-
5. On-Site Identified Hazards
-
Select if hazard is present:
-
Adverser Weather
- Control
- Remove
- Escalate
-
Any Other Hazards ( state what they are below - eg pets, etc)
-
Please state here what other hazards are if any?
-
Third Parties
-
Traffic
-
Existing Equipment
-
Garden Hazards
-
Ground Hazards
-
If Hazard cannot be controlled or removed then they must be escalated. (Give detail)
-
6. Method Statement A clear and detailed method for carrying out the work must be recorded here before the work commences. Additional pages should be added as necessary. Items to be covered include site details; pre-job preparation; type of job (install, service, etc) roof type ( flat, sloping (give approx angle)); rescue considerations ( if standard rescue techniques say so, otherwise specify in detail). the method statement should have sufficient detail to allow another SAT team to understand how they would carry out the work. Draw diagrams if necessary to illustrate. Please write clearly.
-
Draw diagrams if necessary to illustrate
-
Pictures (if required)
-
Climbing Engineer Signature
-
Safety Engineer Signature
About the Vehicle
-
Vehicle Registration
-
Vehicle Make and Model
Transfer Details
-
Individual handing vehicle over
-
Tech Number
-
Team
-
Individual receiving vehicle
-
Tech Number
-
Team
-
Date transfer took place
Vehicle Details
-
Livery
-
Vehicle Mileage
Vehicle Condition
-
Is the spare wheel or tyre sealant present
-
Is the Fuel Card present
-
Is there an easi load pole?
-
Is the vehicle damage free?
-
Caddy Only - Are both ladder locks in working order with keys available?
-
Front Of Vehicle
-
Driver's door and wing
-
Driver's side sliding door and rear quarter panel
-
Rear of vehicle
-
Passenger side sliding door and rear quarter panel
-
Passenger door and wing
-
Cab - Driver's side
-
Cab - Passenger's side
-
Signature of Individual 1
-
Signature of individual 2 if applicable
-
Manager signature
-
Date
-
Choose Document
SM3 Compliance
-
This is the process that I will follow on every visit.
The importance of correctly carrying out a full test on the dish/Lnb and cable is paramount to ensuring the customer will have the best possible experience with their Sky system.
If for any reason a full data logger cannot be carried out you must contact your TM or the duty TM to make them aware
• Data must have the current and correct Firmware and Channel plan at the time of the upload, each logger is date stamped when captured.
• An alignment/signal test (Mini Logger) must only be completed at the dish.
• This must be within 95% of the optimal signal obtained.
*On pre-existing dishes, these must be taken out of alignment accommodate a signal loss, allowing you to optimise and remain compliant.
You will see this on the upload of the mini logger with a performance measure, as seen below:
• Dependant on the type of LNB an LNB test should be carried out, this is not required on Wideband LNB's
• A data logger (Logger 1) is uploaded at the dish with no marginal or failed transponders
• Inside the property a data logger (Logger 2) is uploaded at the cable end with no marginal or failed transponders.
*An alignment test/mini logger should not be carried out at this stage, this should only be captured during alignment as this will delete any existing mini logger and cause a compliance issue. Only a data logger should be carried out to check the sanity of the cable and signal obtained.
These can be cross-referenced if any signal issues onsite.
These 3 pieces of data (Mini Logger, data logger 1&2) must then be uploaded to the FS App via smart sky, the following uploads will be classed as non-compliant:
1. Data with out of date firmware or channel plans.
2. Duplicate data loggers or loggers that have previously been uploaded.
3. Data loggers with either failed or marginal transponders.
4. Data with mini loggers below 95% of the optimal signal.
The correct process for SM3 compliance is explained below in the recent TAPS self-help video:
-
-
Comments
-
I understand that if this process is not followed there may be a case for disciplinary action as this is a business requirement for every visit.
Q2 18-19 Proof of understanding
ABSENCE POLICY
-
At Sky, we want to maintain attendance standards by taking a fair approach to managing absence. Our
Absence Policy helps everyone to understand what needs to happen when someone is too ill to come to
work for a short or long term. We want to give support and guidance to people who need to improve
their attendance. We deal with cases of unauthorised absence under our Conduct Policy.
What this means
• You need to let us know when you can’t come into work because of an illness or injury. You should do
so by contacting and speaking to your manager by phone. Sending a text message or email is not
acceptable.
• You should contact your manager every day that you are absent, unless you have provided a Fit Note
or your manager agrees to different frequency of contact.
• When you’re off sick, your manager will be in touch regularly.
• If your attendance level is regularly below the standard we expect, we’ll look in to the reasons.
• The actions we take are meant to help you to improve your attendance.
• If we arrange a formal absence meeting with you, you can bring a companion to the meeting if you
want to.
• You can appeal against any formal action.
• We treat each situation on its own merits.
Short term Absence
When you return to work:
You and your manager will need to complete the return to work form, which is available on the People
Portal. You will also need to complete an online self-certification for the first 7 days of absence.
Your manager will arrange a return to work meeting as soon as possible and will keep a record of it. The
aim of the interview is to:
• Welcome you back to work
• Understand the reasons for your absence
• Ensure you are now fit to return to work
• See if there is anything we can do to support you
• See if it is appropriate to refer you to Occupational Health
• Identify any links between different periods of absence
• Arrange any further discussions, formal action or review in the light of previous absence, if
required
Informal stage
If your manager is concerned about your absence, they will talk to you informally at first . They’ll normally
do this during return to work discussion. The idea of this is to look for ways to reduce your absence.
Where there has been previous absence your manager will check that any agreed support has been
implemented.
Normally working with your manager should be enough to put you back on the right track. However,
sometimes it’s not enough and we need to do something more formal.
June 2018
Formal stage
If we get to this stage we’ll arrange a formal absence meeting. The meeting will normally be led by your
manager. We’ll write to you so that you know when the meeting is and what we need to discuss, this will
help you to prepare.
If you or your companion can’t go to the meeting you need to let your manager know why as soon as
possible. If there is a good reason which you couldn’t have known about when the meeting was arranged,
we may rearrange it. If the meeting is rearranged and you don’t attend, a decision may be made in your
absence.
The meeting is a two-way discussion between you and your manager. Your manager will present
information that led them to decide that there was a problem with your attendance. You’ll also be able
to put across your view on the alleged poor attendance and the evidence your manager presents.
After you and your manager have said everything you need to, they will pause the meeting. This gives
them time to decide what the right outcome should be based on your discussions. They might also
pause the meeting at any time if they need time to do more investigation.
Outcomes
Here is an explanation of the possible outcomes of a formal process.
• Verbal Warning – If your attendance hasn’t improved following informal discussions you’ll be
given a verbal warning. CSP may be removed and your Sky Viewing Benefits will normally be
downgraded. We keep a copy of the warning on your file and it’s live for six months. After that, if
everything’s ok, we’ll disregard it.
• First Written Warning – If your attendance has not improved and you’ve already got a live verbal
warning you’ll be give a first written warning. You might also be given a first written warning if
your absence levels are serious enough. CSP may be removed and your Sky Viewing Benefits will
normally be downgraded. In addition you’ll not normally be able to apply for overtime. We keep a
copy of the warning on your file and it’s live for nine months. After that, if everything’s ok, we’ll
disregard it.
• Final Written Warning – If your attendance has not improved and you’ve already got a live first
written warning you’ll be given a final written warning. You might also be given a final written
warning if your absence levels are serious enough. CSP may be removed until you have had a
period of 12 months without any absence. Your Sky Viewing Benefits will normally be
downgraded. In addition you’ll not normally be able to apply for overtime. We keep a copy of the
warning on your file and it’s live for twelve months. After that, if everything’s ok, we’ll disregard it.
We won’t just issue you with a warning. We’ll explain the nature of the poor attendance and what we’re
likely to do if it happens again. We’ll also explain how you need to improve and by when. If there is
anything we’ve agreed to do to help you, we’ll be clear about what this is. We’ll write to you to confirm the
written warning and keep a copy on your personal file.
If you’re off work for more than four weeks while your warning is live, we’ll extend the warning by the
same amount of time as you’re off.
• Dismissal - If your attendance doesn’t improve after you’ve been given a warning at an earlier
stage we may terminate your employment. If your absences are related to a disability, before we
consider dismissal, we’ll refer you to the Occupational Health team so that we can get their
June 2018
advice. The chairperson might pause the meeting to allow for a report to be prepared. If you’re
dismissed you’ll be given contractual notice or a payment to make up for your contractual notice.
We’ll write to you to confirm the details
You’ll be able to appeal against a warning or dismissal if you want to. For less serious cases our
procedure normally starts with a verbal warning. We then move through each stage, eventually arriving at
dismissal if there isn’t enough improvement. However, we may skip stages if the problem is serious
enough.
Appeals
You can appeal against any action taken at the formal stage. If you want to appeal, you must write to or
email your manager’s manager within seven days of receiving your letter confirming the decision.
We need to understand why you want to appeal. Disagreeing with the outcome is not a reason for
appeal. You should tell us what you think has gone wrong with the process. You may also have new
information that you want to provide. Be clear and give as much information as you can when you write
to us. For example you may appeal if you think the decision was too harsh or inconsistent and have
evidence to support this or there is additional information that wasn’t raised at a meeting.
When we get your appeal, a manager who has not previously been involved will consider and respond to
it. Appeals of Verbal and First Written Warnings will normally be dealt with in writing, however if you
would prefer to have a formal appeal meeting, let us know in your appeal letter or email. If your appeal is
against a Final Written Warning or Dismissal, the manager will arrange to meet with you before they make
a decision. All appeal decisions are final and will be confirmed to you in writing.
If you appeal against dismissal and the appeal manager decides to confirm the original decision, the date
that your employment ended will be the same as the original date you were given.
If your appeal is successful, the decision and any required action will be effective straight away. We’ll
keep a record on your file and you will start employment with us straight away.
If you don’t appeal against the decision within seven days, this may affect your future legal rights.
Role of the companion
You can bring a companion to any formal meetings and appeal meetings. They need to be either a Sky
colleague or a trade union representative. If you want to bring a companion you’ll need to arrange for
them to come along yourself. The person you ask doesn’t have to accompany you if they don’t want to.
Let the manager know who your companion will be at least 24 hours before the meeting.
We want to be sure that everyone understands their role at the meeting. Your companion can speak at
the meeting and take reasonable time out of the meeting to talk to you in private. Your companion can
also contact you before the meeting to help you plan. If anyone at the meeting gives their point of view,
your companion can reply for you. However, your companion can’t answer questions for you.
In certain circumstances the manager can ask you to find a different companion. This could be where
there is a conflict of interest which may influence the meeting. It might also happen if the location for the
meeting makes it unreasonable for the companion to attend, for example, if they have to travel a long
way and there are other people available more locally.
Downgrade of Sky viewing package
If we take formal action under this policy, we may downgrade your viewing to the minimum package for
the duration of your warning. We’ll give you the option to pay for an upgrade if you want to. Multi-room,
HD services and Sky+ may also be suspended.
June 2018
If you chose to upgrade your account after your viewing has been downgraded we reserve the right to
withdraw the opportunity to upgrade your viewing account for the remaining duration of the sanction if
you fail to meet your payment obligations. In addition, if you have any outstanding debt on your staff
account at the time the sanction expires this must be paid in full before Sky Viewing Benefits are
reinstated.
Sky Talk, Sky Talk Line Rental and Broadband services will remain active where applicable at employee
rates.
When your warning has run out, we’ll automatically give you back your viewing.
Support with disability and long term absence
If we get information that shows that your condition is or could be a disability we may ask you to go to an
appointment with Occupational Health. Occupational Health will assess your condition and provide us
with a report. Once this is done, your manager will arrange a meeting with you. At the meeting you and
your manager will discuss:
• How likely it is that you will be able to return to work within a reasonable period of time
• The impact of the absence levels on Sky
• Whether we need to make any reasonable changes to your role and/or provide equipment to help
you
If we can make changes recommended by Occupational Health, we’ll discuss them with you first. Once
the changes are in place, we’ll monitor them to make sure they’re helping.
We might not be able to make changes, or we might make them and find they’re not helping. It might also
be that we can’t make any further changes. If it’s likely that your absence will have a big impact on Sky,
we’ll meet with you again to discuss this. Once we’ve explored the possible changes, we may have no
option but to terminate your employment. This would be on the grounds of ill-health. We don’t take
these decisions lightly and it would be our last resort.
If we do terminate your employment, we’ll write to you as soon as possible to confirm it and explain why.
You’ll be able to appeal against the decision if you want to. You’ll be given contractual notice or a
payment to make up for your contractual notice.
Your conditions of employment
We make sure our policies are up to date and right for everyone at Sky. With this in mind, this policy will
change from time to time and it doesn’t form part of your contract of employment.
DRUGS AND ALCOHOL POLICY
-
Using drugs, alcohol, medication and any other substances can be dangerous. They’re particularly
dangerous if you’re under the influence at work. Your performance and how efficiently we run our business
can be badly affected. At Sky, we want to limit this danger as much as we can to make sure you and your
colleagues stay safe and healthy at work.
Our policy applies to all Sky people and to anyone working at or visiting our premises.
What this means
To keep a healthy and safe workplace, it’s important for you stick to the following:
• Never come in to work under the influence of alcohol, drugs, medication or other controlled
substances, unless you’re using them as prescribed by a medical professional.
• We will test anyone who is involved in a significant incident or who we suspect is under the influence
at work.
• Check with your line manager for your department’s approach to drinking alcohol at work events, on
Sky business and during rest breaks.
• Don’t misuse substances we provide for you to use at work like solvents or aerosols or any other
substances in a way that makes you unfit for work.
You also need to know that:
• We may treat things that you do outside work or a conviction for an offence you commit because of
the influence of alcohol or drugs as gross misconduct.
• Having and/or dealing with illegal drugs and other controlled substances is strictly forbidden while on
Sky business or on our premises.
• At your line manager’s discretion, we can give you access to support if you tell us you have a problem
with alcohol or drug dependency.
• If your manager has reason to think that you are not fit for work or have breached our policy, you will
be suspended and required to leave the workplace.
• If you breach our policy we will take action up to and including dismissal under our Conduct Policy.
• If we find you committing or have reason to think that you might have committed a criminal offence
we will report this to the Police.
Conditions and rules
General conditions and rules
If you are cautioned, charged or convicted of an offence wh
June 2018
If we find that you have committed an act of gross misconduct, we might dismiss you. With this in mind, we
encourage you to do the right thing and follow our policy. We also help and cooperate fully with the Police
when they investigate criminal offences.
Subcontractors and visitors
You need to make subcontractors or any visitors that you deal with on our premises aware of our policy.
They must comply with it at all times. Any subcontractor/visitor who breaches this policy:
• Will be removed from our premises and reported to their employer. This may result in their employer
taking disciplinary action.
• We will test anyone who is involved in a significant incident or we suspect is under the influence at
work.
• May not be allowed to visit and/or work on our premises in the future.
We may end contract services with subcontractors or any other person who breaches our policy.
Use of alcohol
If your manager approves, you can drink alcohol:
• At authorised work events
• On Sky business
• During meal or rest breaks or
• When bought from us on our premises
Drink responsibly without damaging our business or reputation. If you’re involved in any of the activities
above keep within prescribed legal alcohol limits. This applies whether you’re driving your own vehicle or
one of ours.
We’ve described some roles at Sky as ‘Safety Critical’. The alcohol limit for these roles is lower than the
current UK drink drive limit.
We will carry out alcohol testing in accordance with this policy. A ‘positive’ test result is where the alcohol
concentration is at or above the prescribed limit shown in the definitions section of this policy.
Use of drugs
This means the use of illegal drugs such as cannabis, amphetamines, hallucinogens, narcotics, cocaine etc.
Unlike alcohol, there are no legally prescribed maximum limits on drug consumption however, if you’re
under the influence of drugs not prescribed by and/or used as directed by a medical professional, you must
not:
• Attend or carry out work
• Make yourself available for or return to work
You must advise your line manager of your absence which will be treated as unpaid leave.
June 2018
The following are criminal offences and they’re also not allowed:
• Using or attempting to use drugs or any other controlled substances
• Possession of drugs or any other controlled substances
• Manufacturing, selling, distributing or supplying drugs or any other controlled substances
We treat these activities as gross misconduct if you carry them out on our premises or in the course of
your work for us. Where necessary, we will involve the police. If you carry out a Safety Critical role, the
presence of any drug in your blood stream will be treated as a risk to your health and safety and that of
our customers and the general public. We will treat this as gross misconduct.
Important note:
• If you’re found committing or suspected of committing a criminal offence you may be reported to
the Police and all drugs and/or paraphernalia will be handed to the police.
Use of medication
You’re not allowed to unlawfully use or attempt to use, possess, manufacture, sell, distribute or supply any
medication on our premises. This is a criminal offence. This includes legally prescribed drugs such as antidepressants
or stimulants.
• Tell your manager straight away if your doctor or pharmacist tells you that taking medication could
cause side effects which might affect your safety at work or make you unfit for work.
• Read and follow the manufacturer’s instructions for any medication you are taking or intend to take.
If the instructions show any side effects that might affect your safety at work, or make you unfit for
work, tell your manager straight away.
Testing
We will test for substance misuse:
• After an incident which has the potential to cause serious personal injury or death. This is known as
testing ‘for cause’.
• Where there hasn’t been an incident, but a manager has reason to suspect that a person may have
breached our Policy. This is known as testing on ‘reasonable suspicion’.
We will carry out drug testing in accordance with this policy. A positive test result for drugs is where there
is a positive laboratory test result which has no alternative medical explanation. You need to tell us about
any medication that you are taking at the time of testing. Then we’ll take it in to account if it is likely to
interfere with the test results.
We use an accredited laboratory for testing, using a confidential “chain of custody”. To help you
understand more, please read our testing procedure. (Appendix 2).
Support
If you think you might have a problem with substance misuse, come forward and get help. We can offer the
following:
June 2018
• Help and advice through People+@Sky
• Speak to your manager
• Sky Support Service for free and confidential advice and support. (UK Website:www.lifeworks.com
Username: skysupport, Password: sky). Or call them on 0800 759 1217 (UK) or +44 141 846 1599
(from abroad).
There are also other organisations that can help you.
At your manager’s discretion, we might treat you as being on sick leave if you’re having treatment. Or, if
necessary, we might let you have reasonable time off to go on a rehabilitation programme. Payment of
Company Sick Pay during this time is also at our discretion.
We’ll respect your privacy if you ask for help as long as it’s within the law for us to do so. We work within the
law and we’ll keep any information you give us about your problem secure and confidential. If you use the
Sky Support Service, what you tell them is confidential. They only provide us with reports on attendance
and general progress.
Where a substance misuse declaration is made either prior to or at the time of a test sample being
collected this will be taken into consideration. We will consider implementing further testing to evaluate
lifestyle choices and may choose to implement further random testing for a period of time.
Important note:
• If you have told us that you have a problem with substance misuse, the rules and guidance in our
Policy still apply to you
Searching
We might ask for your permission to search you if we’ve reasonable grounds to suspect that you have any
alcohol, non-prescription drugs or illegal substances with you at work. The search might include you, your
personal belongings, company vehicle or vehicle parked on our premises.
If you refuse to be searched, we may deal with the refusal under our Conduct Policy.
If we find that you have any of the above substances with you at work, we’ll investigate and may take
disciplinarily action. If necessary we might also involve the police.
Monitoring
Sometimes we use CCTV cameras if we suspect that you are involved in the use or possession of controlled
drugs on our premises or on Sky business.
We monitor telephone calls from time to time. The main reason for this is quality control and training.
Sometimes, we also allow these recordings to be used in investigations or disciplinary procedures. This is
normally where we find out through monitoring that you are involved in using or have controlled drugs or
alcohol at work.
Your conditions of employment
We make sure our policies are up to date and right for everyone at Sky. With this in mind, this policy will
change from time to time and it doesn’t form part of your contract of employment.
June 2018
Appendix 1 - Definitions
Alcohol – means ethyl alcohol. This includes but isn’t limited to, all spirits, beers, wines and ciders which are
covered by the Alcoholic Liquor Duties Act 1979.
British Sky Broadcasting and Sky - means British Sky Broadcasting and its subsidiary companies.
Collection officer – means the health professional employed by the Independent Testing Provider who
carries out testing.
Construction site(s) – has the same meaning as in the Construction, Design and Management
Regulations 2007.
Drug(s) – means any legal or illegal psychoactive substances. These are drugs that affect your mood,
thought process or perception. This includes but is not limited to, all substances covered by the Misuse of
Drugs Act 1971 and The Medicines Act 1968.
Manager – means your immediate line manager.
Medication – means drugs prescribed or otherwise, which you get on prescription from a doctor or buy
over the counter in a pharmacy or at any retail outlet.
Independent testing provider – means an independent accredited service provider that we will use to
perform the test.
Positive result – means:
• Alcohol - Two breath tests carried out, one after the other, by a competent person using
calibrated equipment with the ability to print out the reading at the time of the test which give a
result at or above the prescribed alcohol limit for the role
• Drugs – A positive laboratory result for which there is no legitimate explanation, using the
definition of Drugs.
Prescribed limits Alcohol – these are:
• For non-safety critical roles (UK):
80 milligrams of Alcohol per 100ml of blood
35 micrograms of Alcohol in 100ml of breath
107 milligrams of Alcohol per 100ml of urine
• For non-safety critical roles (Scotland)
50 milligrams of Alcohol per 100ml of blood
22 micrograms of Alcohol in 100ml of breath
67 milligrams of Alcohol per 100ml of urine
The Prescribed Limit for non-safety critical roles is the same as the current UK drink drive limit.
• For safety critical roles:
30 milligrams of Alcohol per 100ml of blood
14 micrograms of Alcohol in 100ml of breath
40 milligrams of Alcohol per 100ml of urine
June 2018
Safety Critical role means any role where you:
• Work at height (e.g. Field Engineers)
• Carry out electrical work (e.g. live working in the Broadcast Workshop)
• Drive on Company business
The Prescribed Limit for safety critical roles for alcohol is lower than the current UK drink drive limit. For
drugs it is the presence of a substance in the body.
Premises – means:
• any part and/or all buildings, offices and Construction Sites under the control and/or occupation
(to any extent) of Sky; and/or
• any motor vehicle owned or hired by Sky; and/or
• any motor vehicle during the course of work, being driven or attempted to be driven.
Sky Conduct Policy or procedure – means the conduct policy or procedure in force at the time of a breach
of this Policy.
Sky people, employee – means any employee, temporary employee, contractor or person seconded to
Sky.
Subcontractor(s) – means subcontractors of Sky and includes trade contractors, sub-subcontractors,
suppliers and agency workers.
Substance – means alcohol, drugs, medication, solvents, aerosols or anything else which might have a
negative effect on your work performance and/or pose a risk to the health and safety of you or others.
Substance misuse – means the use of any substance in a way which is in breach of this policy or otherwise
makes you unfit for work.
Testing - we may ask you as a Sky employee to be tested for drugs, alcohol and any other substance
defined in this policy.
Unfit for work – is where you have used or taken alcohol, drugs, medication or other substances and this:
• adversely impacts on your work performance; and/or
• poses a risk to the health and safety of you or others; and/or
• adversely impacts on your ability (in connection with work) to drive, be in charge of a vehicle or be
in charge of mechanical equipment
You’re also considered unfit for work where there has been a positive alcohol and/or drugs test result.
June 2018
Appendix 2 - Alcohol & drugs testing procedure
Testing
We will ask you to take a test for drugs, alcohol and any other substance defined in this policy.
• for cause; and/or
• reasonable suspicion
Before we take a sample for testing, we need you to agree to take part in the procedure. The procedure is
important. It helps us to ensure that you and your colleagues stay healthy and safe at work.
If you refuse to take part, we see this as a refusal to comply with a reasonable request. We also see a refusal
in the same way as a positive test result. We may deal with refusals under our Conduct Policy.
Procedure - For cause and reasonable suspicion
If you meet the criteria in this policy for testing, we’ll do the following:
• Remove you from your immediate place of work. We’ll require that you stay on our premises until
we can carry out the test.
• Contact our Independent Testing Provider who will arrange for the Collection Officer to carry out
the test. Your manager will also let Peopleplus know.
• The test will be carried out on suitable premises within two hours wherever possible.
• You will not be allowed to do any work until we have the test results. -
Have you read and fully understood all the above named documents and do you understand your responsibilities
-
Please inform your line manager of your further support/training requirements in understanding the above named document/s
-
Signature
-
Signature
