SkyCare Flight Support - Customer Services Toolbox Record

• Toolbox Title : June Week 3

• Document No. CSOTB06/03

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• Prepared by

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• Toolbox Facilitator

Tool Box Topics

• Topic 1: Security Breaches / Self Tag Scanning Process

• Topic 2: Re-Print Boarding Passes Please note that all staff who re-print boarding passes must write REPRINT & CSO's NAME

• Topic 3: Adding Comments To PNR Please ensure when the following situations occur that you put comments in PNR or Queue It: - Ancillary Revenue - Abusive Passenger - Public or Media News Worthy Items - Wheelchairs -+ve or -ve passenger experiences

• Topic 4: Remember to Enter Delay Codes Into FIDS at least 15mins after ATD

• Topic 5: Check Aeronet Notices Daily While on Shift

Toolbox Facilitator Signature

• Duty Manager Signature

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Toolbox Facilitator Signature

• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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• CSO Name & Signature

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Absent Staff Signature: