Skytrac Aircraft Catering Audit

• Audit Title

• Date:

Audit Details

• Audit Location

  Select East Midlands Airport Birmingham International Airport Manchester International Airport Exeter Airport Glasgow Airport Gatwick Airport Heathrow Airport Doncaster Airport Humberside Airport Leeds Bradford Airport Liverpool Airport Edinburgh Airport Stansted Airport Belfast Airport Aberdeen Isle of Man Jersey Newcastle Newquay Southampton Guernsey Inverness Other

  • East Midlands Airport
  • Birmingham International Airport
  • Manchester International Airport
  • Exeter Airport
  • Glasgow Airport
  • Gatwick Airport
  • Heathrow Airport
  • Doncaster Airport
  • Humberside Airport
  • Leeds Bradford Airport
  • Liverpool Airport
  • Edinburgh Airport
  • Stansted Airport
  • Belfast Airport
  • Aberdeen
  • Isle of Man
  • Jersey
  • Newcastle
  • Newquay
  • Southampton
  • Guernsey
  • Inverness
  • Other

• If other please state;

• Company / Contracted Service Provider (being audited)

  Select Skytrac / Commissaire Alpha Flybe Flightcare (Formerly Derichebourg ICS) Menzies Dalcross Other

  • Skytrac / Commissaire
  • Alpha
  • Flybe
  • Flightcare (Formerly Derichebourg ICS)
  • Menzies
  • Dalcross
  • Other

• Please state:

• Audit for:

  Select Flybe BMI GTS / Gate Gourmet Skytrac (internal audit)

  • Flybe
  • BMI
  • GTS / Gate Gourmet
  • Skytrac (internal audit)

• Contracted services undertaken by the service provider:

  Select Aircraft Catering / De-Catering Crew Food Delivery Aircraft Cleaning Potable Water Servicing Constuction of Bars and Dry Bar Sets Other

  • Aircraft Catering / De-Catering
  • Crew Food Delivery
  • Aircraft Cleaning
  • Potable Water Servicing
  • Constuction of Bars and Dry Bar Sets
  • Other
Additional Comments

Service Provider Contact Details

• Contact Name

• Address

• E-mail

• Tel

• Comments

Scope Of Operations

• I.e how many staff, how many aircraft serviced daily, times etc, no of vehicles used, premises description etc.

Audit Sign Off

• Auditor

  Sign

• Service Provider

  Sign

Training

• 1) Are all employees given DfT training?

  + YES

  N/A

  -NO

• Who provides training?

• Is training documented?

  + YES

  N/A

  -NO

• 2) Are relevant persons given ramp / apron safety training?

  + YES

  N/A

  -NO

• Who provides training?

• Is training documented?

  + YES

  N/A

  -NO

• 3) Are relevant drivers given airside driving training?

  + YES

  N/A

  -NO

• Who provides training?

• Is training documented?

  + YES

  N/A

  -NO

• 4) Are employees required to open / close aircraft doors?

  YES

  NO

• For which airline & plane types?

• Is training provided?

  + YES

  N/A

  -NO

• Who provides training?

• Is training documented?

  + YES

  N/A

  -NO

• 5) Are employees required to seal aircraft?

  YES

  NO

• Is training provided?

  + YES

  N/A

  -NO

• Who provides training?

• Is training documented?

  + YES

  N/A

  -NO

• 6) Are employees trained in bar set / cart handing, storage and loading procedures?

  + YES

  N/A

  -NO

• 7) Are employees trained in crew food handling, storage and loading procedures?

  + YES

  N/A

  -NO

• 8) Are employees trained in site and vehicle security procedures?

  + YES

  N/A

  -NO

• 9) Are relevant employees trained in how to complete required paperwork?

  + YES

  N/A

  -NO

• 10) Are employees given manual handling training?

  + YES

  N/A

  -NO

• Is training documented?

  + YES

  N/A

  -NO

• 11) Are employees trained to an appropriate level in food safety & hygiene awareness?

  + YES

  N/A

  -NO

• Is training documented?

  + YES

  N/A

  -NO

• 12) Is vehicle marshalling / bankman training given?

  + YES

  N/A

  -NO

• Is training documented?

  + YES

  N/A

  -NO

• 13) Other relevant training given:

Additional Comments

Site Security & Premises

• Does the company have documented security procedures?

  + YES

  N/A

  -NO

• Is there a visitor reporting procedure / system in place?

  + YES

  N/A

  -NO

• Are personnel wearing appropriate ID?

  + YES

  N/A

  -NO

• Is access to controlled areas restricted? (Bonded areas where products / carts etc. are handled and stored)

  + YES

  N/A

  -NO

• Are primary access doors into controlled areas secure?

  + YES

  N/A

  -NO

• Are ground level windows secure?

  + YES

  N/A

  -NO

• Is there an intruder alarm system present?

  + YES

  N/A

  -NO

• Is there a CCTV system present?

  + YES

  N/A

  -NO

• Is there sufficient external lighting / security lighting?

  + YES

  N/A

  -NO

• Is the site operated or manned by security 24hrs per day?

  + YES

  N/A

  -NO

• Is access to the site by unknown / unidentified vehicles controlled?

  + YES

  N/A

  -NO

• Are staff searches carried out?

  + YES

  N/A

  -NO

• Date of last DfT Audit?

• Are all walls, floors and ceilings, fixtures and fittings in satisfactory condition as not to pose a risk to products or allow pest entry into the building?

  + YES

  N/A

  -NO

• Does the company have a pest control contract inplace?

  + YES

  N/A

  -NO
Additional Comments

Product Storage

• Is chilled food handled / stored as part of the contracted operations?

  YES

  NO

• Are chilled products stored below 8 degrees c? (Ideally between 1-5 degrees)

  + YES

  N/A

  -NO

• Are fridge temperatures monitored?

  + YES

  N/A

  -NO

• Are fridge temperature checks documented?

  + YES

  N/A

  -NO

• Are fridges clean and products stored hygienically?

  + YES

  N/A

  -NO

• Is frozen food handled / stored as part of the contracted operations?

  YES

  NO

• Are frozen products stored below -15 degrees c? (Ideally 18 degrees c or below)

  + YES

  N/A

  -NO

• Are freezer temperatures monitored?

  + YES

  N/A

  -NO

• Are freezer temperature checks documented?

  + YES

  N/A

  -NO

• Are freezers clean and products stored hygienically?

  + YES

  N/A

  -NO

• Are ambient products stored in dry, cool and clean / hygienic conditions?

  + YES

  N/A

  -NO

• Are all products stored hygienically and off the floor?

  + YES

  N/A

  -NO

Water

• Does the caterer provide drinking water to the aircraft as part of the contracted operations?

  YES

  NO

• Is the water used taken from mains supply?

  YES

  NO

• Does the service provider carry out microbiological water sampling - (i.e. samples sent for laboratory analysis)?

  + YES

  N/A

  -NO

• Are water sampling results documented?

  + YES

  N/A

  -NO

• Are water containers / urns / pots etc. used to supply water to aircraft in a clean and hygienic condition and hygienically stored?

  + YES

  N/A

  -NO

• Are water boilers, hoses and taps etc. in a clean and hygienic condition?

  + YES

  N/A

  -NO

• Does the caterer have sufficient resources / facilities available to provide water in quantities to meet demands of the contacted operations?

  + YES

  N/A

  -NO

Ice

• Does the service provider provide wet ice to the aircraft as part of the contracted operations?

  YES

  NO

• Is an ice machine used to supply ice?

  YES

  NO

• Is the machine in a clean and hygienic condition?

  + YES

  N/A

  -NO

• Is the ice machine on a documented cleaning schedule?

  + YES

  N/A

  -NO

• Does the caterer undertake microbiological sampling of the water used to make ice?<br>

  + YES

  N/A

  -NO

• Are sampling results documented?

  + YES

  N/A

  -NO

• Is ice stored in clean and hygienic conditions?

  + YES

  N/A

  -NO

• Does the service provider have sufficient resources / facilities available to provide ice in quantities to meet demands of the contacted operations?

  + YES

  N/A

  -NO

Dry Ice

• Does the service provider use or provide dry ice as part of the contracted operations?

  YES

  NO

• Does the service provider have dry ice safety information?

  + YES

  N/A

  -NO

• Are relevant staff trained in how to correctly and safely handle, store and use dry ice?

  + YES

  N/A

  -NO

• Are the carts / bags checked for security integrity prior to resealing after they have been opened to place dry ice into?

  + YES

  N/A

  -NO
Additional Comments

Operations Paperwork

• Are delivery notes signed and returned by the service provider?

  + YES

  N/A

  -NO

• Are despatch notes signed and returned by the service provider?

  + YES

  N/A

  -NO

• Is documentation readily available which lists what bar sets are to be loaded onto which aircraft & when?

  + YES

  N/A

  -NO

• Is documentation readily available which lists what crew food is to be loaded onto which aircraft?

  + YES

  N/A

  -NO

• Does the service provider have galley plans?

  + YES

  N/A

  -NO

Operations Misc.

• When transporting carts / food bags / canisters etc. to the aircraft for loading; are they separated / clearly marked to a lid confusion as to which should be loaded onto what aircraft?

  + YES

  N/A

  -NO

Seals

• Does the service provider check the integrity of security seals on sealed carts / bags / canisters prior to loading aircraft?

  + YES

  N/A

  -NO

• Are procedures in place to report, record and deal with broken seals?

  + YES

  N/A

  -NO

• Is the service provider required to close & seal carts / food bags?

  YES

  NO

• Are issued seals recorded?

  + YES

  N/A

  -NO

• Are records adequate and complete / up to date etc.?

  + YES

  N/A

  -NO

• Are unused / unissued seals stored securely?

  + YES

  N/A

  -NO
Additional Comments

Ramp Operations & Servicing Aircraft

• Are vehicle hazard lights switched on when driving airside / approaching aircraft?

  + YES

  N/A

  -NO

• Are 3 brake stop tests made upon approach to aircraft?

  + YES

  N/A

  -NO

• Is a banks man used to guide vehicles to final approach onto aircraft?

  + YES

  N/A

  -NO

• Are banks man positioned correctly (can they be seen by driver) and are they using appropriate hand signals?

  + YES

  N/A

  -NO

• Are local traffic management systems and rules adhered to?

  + YES

  N/A

  -NO

• Is appropriate PPE worn (hi viz, safety shoes, ear defenders)?

  + YES

  N/A

  -NO

• Is a high loader (lifting cab) vehicle used to load / unload aircraft?

  YES

  NO

• Is a vehicle with an access bridge / platform used to load / unload aircraft (which is not a hi lift type vehicle)?

  YES

  NO

• Do vehicle bridges, platforms / ramps or tail lifts etc. have side guards or bars to prevent persons from falling?

  + YES

  N/A

  -NO

• Is there a small gap left between the vehicle and the aircraft (not large enough for person to fall through <15cm)?

  + YES

  N/A

  -NO
Comments

Vehicles

• Are vehicles maintained in roadworthy condition (safe and fit for use)?

  + YES

  N/A

  -NO

• Are daily visual checks of vehicles carried out?

  + YES

  N/A

  -NO

• Are vehicles inspected and serviced periodically?

  + YES

  N/A

  -NO

• Is there a system in place to report vehicle damage / defects?

  + YES

  N/A

  -NO

• Are periodic checks made to ensure all drivers have a appropriate current and valid driving licence?

  + YES

  N/A

  -NO

• Is there a system in place to report vehicle related / driving incidents?

  + YES

  N/A

  -NO

• Are there procedures in place to deal with vehicle breakdowns as to not impact on the delivery of service?

  + YES

  N/A

  -NO

• Are vehicle security procedures in place?

  + YES

  N/A

  -NO

• Are loads secured during transport I.e are securing bars / straps used?

  + YES

  N/A

  -NO

• Are vehicle load compartments maintained in a good and clean / hygienic condition?

  + YES

  N/A

  -NO

• Are vehicle cleaning records maintained?

  + YES

  N/A

  -NO
Comments

Epos Devices

• How many EPOS devices are in service?

• Are there any EPOS devices broken / unusable?

  +NO

  N/A

  -YES

• Are there two set of spare EPOS devices?

  + YES

  N/A

  -NO

• Are there any other spare EPOS devices (other than the designated two sets)?

  YES

  NO

• How many extra devices are as spare?

• Are battery charging units working correctly?

  + YES

  N/A

  -NO

• Are Epos devices stored in bags?

  + YES

  N/A

  -NO

• Do EPOS bags have a safety knife on a sprung cord present?

  + YES

  N/A

  -NO

• Are relevant staff trained on how to use Epos devices?

  + YES

  N/A

  -NO

• Any other issues apparent?

  +NO

  N/A

  -YES

• Comments

Safety & Quality

• Does the company have a Health and Safety Policy?

  + YES

  N/A

  -NO

• Has the company undertaken and documented risk assessments?

  + YES

  N/A

  -NO

• Does the company have current liability insurance?

  + YES

  N/A

  -NO

• Are ramp safety audits undertaken?

  + YES

  N/A

  -NO

• Is there a system in place to report any accidents or incidents?

  + YES

  N/A

  -NO

• Is there a system in place to notify aircraft operators & airport management if there are any airside incidents or damage caused to aircraft?

  + YES

  N/A

  -NO

• Is there a system in place to notify relevant parties of product / operation related issues I.e damaged product etc.?

  + YES

  N/A

  -NO

• Is the company / are employees aware of the airports low visibility procedures?

  + YES

  N/A

  -NO

• Are airside drivers subject to eye tests at least every 3 yrs?

  + YES

  N/A

  -NO

• Are airside operatives / drivers aware of FOD polices / procedures ? (Foreign object debris)

  + YES

  N/A

  -NO

• Does the company have a food safety management & quality assurance system?

  + YES

  N/A

  -NO

• Does the company have access to relevant airport / airline ground handling manuals?

  + YES

  N/A

  -NO
Additional Comments