SLA Professional Services Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Site Access Details

• After Hours Contact

• After Hours Contact Number

Server Room Access Details

• What staff have access to the Server & comms access

• What procedure is required for server & comms access

Site History

• When was the last time you had a comms failure. Why?

• How frequently have you lost comms in the last 12 months?

  Select Don't know Never Once Twice A few times Frequently Comms is problematic

  • Don't know
  • Never
  • Once
  • Twice
  • A few times
  • Frequently
  • Comms is problematic

• When was the last time power was cut to your servers? Why?

• How frequently have you lost power to the servers in the last 12 months?

  Select Don't know Never Once Twice A few times Frequently Power supply is problematic

  • Don't know
  • Never
  • Once
  • Twice
  • A few times
  • Frequently
  • Power supply is problematic

• Have you ever had an overheating or air conditioning problem in the server room? Why?

• What was the last major work performed in the server room? Could you provide the relevant documentation?

• When was the last time you had to replace server hardware? Why?

• How frequently have you had to replace the server hardware in the last 12 months?

  Select Never Once Twice A few times Frequently Hardware is problematic

  • Never
  • Once
  • Twice
  • A few times
  • Frequently
  • Hardware is problematic

• Have you ever had the server power down unexpectedly? Which Server?

• When was the last time a server blue screened or stopped responding? Why?

• How frequently have you had servers stop responding in the last 12 months?

  Select Never Once Twice A few times Frequently Servers are problematic

  • Never
  • Once
  • Twice
  • A few times
  • Frequently
  • Servers are problematic

• How frequently have you had any issues installing software on servers or workstations in the last 12 months?

  Select Never Once Twice A few times Frequently Software installation is problematic

  • Never
  • Once
  • Twice
  • A few times
  • Frequently
  • Software installation is problematic

• Are there any other issues we should be aware of?

Server & Comms

• Situation

  Select Office has no Server In the open office In a room with other functions On the floor Under desk Sitting on other equipment On a table

  • Office has no Server
  • In the open office
  • In a room with other functions
  • On the floor
  • Under desk
  • Sitting on other equipment
  • On a table

• Server Location Photo

  Media

• Security

  Lock and Key

  No Security

• Safety

• What Fire Protection is Installed

  Smoke Detectors

  Sprinkler systems

  None

• Air Conditioning

• Is there a dedicated Air Conditioner to the servers?

• Make, Model, Size

• Are the A/C room temperature monitored?

  Yes

  No

  N/A

• Power

• UPS Model and Location

• Is the UPS connected to the server via a comms cable

  Yes

  No

  N/A

• UPS Software installed

• In the event of a power outage the servers are configured to?

  Not connected

  Not configured

  Safely shutdown

  Continue running

• Do the servers have dual power supplies?

  Yes

  No

  N/A

• Are these connected to separate feeds in the Rack?

  Yes

  No

  N/A

• Cabling/Comms

• What type of cabling is installed?

  Cat 5

  Cat 6

  Cat 5 & 6

• Is the cabling neat and tidily organised?

  Yes

  No

  N/A

• What Speed DSL is provided?

  20 Mb/s

  8 Mb/s

  SHDSL

• Is there internal Wi-Fi

  No

  108 Mb/s

  54 Mb/s

• Wi-Fi SSID

• Wi-Fi encryption type and key

Network & Application Details

• DSL Modem

• Brand, Model and Firmware

• Username and Password and IP Address

• WAN Username & Password

• Static IP

• Firewall

• Brand, Model and Firmware

• Username and Password and IP Address

• Switch

• Switch 1 Brand, Model, Firmware, Ports, Other

• Switch 2 Brand, Model, Firmware, Ports, Other

• Other

• Device 1

• Device 2

• Device 2

• Applications

• Application 1, Username and Password

• Application 2, Username and Password

• Application 3, Username and Password

• Application 4, Username and Password

• Domain Names

• Domain Name

• Registrar, Registrar Username and Password

Servers

• How many server are there?

• How many server will go out of warranty in the next 12 months?

• How many servers not connected to the internet?

• Are there any servers not running Windows OS?

  Yes

  No

  N/A

• What mission critical roles do the servers perform

  SBS

  Exchange

  SQL

  Terminal Servers

  Other

• Other critical roles?

Anti-Virus Software

• A/V Software used?

• A/V username and Password

Backup

• Backup Software Used

• Backup Device

• Backup Username and Password

• Who is responsible for changing the backup tape?

• How often are backups performed?

Third Party Vendor Details

• ISP

• ISP

• Account Number

• Phone Number

• Hardware

• Vendor 1

• Vendor

• Account Number

• Phone Number

• Vendor 2

• Vendor

• Account Number

• Phone Number

• Printers

• Vendor

• Account Number

• Phone Number

• Software

• Vendor 1

• Vendor

• Account Number

• Phone Number

• Vendor 2

• Vendor

• Account Number

• Phone Number

• Vendor 3

• Vendor

• Account Number

• Phone Number