Did you observe a current trend chart for the Listening Carefully question?
Did the staff know why the new patient orientation was important?
Were staff members able to state how their unit was doing with Patient Satisfaction?
Did the staff recall surveys were shared with them?
Did you observe a staff member execute hourly rounding?
Nurse assigned today:
- Every 2 Hours
- Only when I call
- Family answered & was unsure; not constantly in the room
Has this frequency met your needs? (if no ask what frequency would)
Did a staff member help you get familiar with the unit and help you understand the way things work on this unit?
Was there any staff member that stood out who provided you with great care? I'd like to recognize them.