SLT/DM/RM - New visit Document.

• Store Name:

• Conducted on

  Date

• Manager on Duty:

• Prepared by :

• Location
  Address

FIRST IMPRESSIONS

• The front of store exterior is clean & tidy, windows, no homemade POS, all signage to standard.<br>

  Yes

  No

  N/A

• Colleagues actively acknowledging and engaging with customers.

  Yes

  No

  N/A

• All Colleagues in full uniform, clean and presentable to policy.

  Yes

  No

  N/A

• Store Management or SSC Leading on the shop floor, to Maximise sales opportunity's.

  Yes

  No

  N/A

• Managing customers expectations in queues.

  Yes

  No

  N/A

• Appropriate number of colleagues working (RPRPRT), check current rosters in place.

  Yes

  No

  N/A

SMART SELLING

• Are the colleagues approaching customers in appropriate timescales (30 seconds).

  Yes

  No

  N/A

• Are colleagues using the tools to maximise opportunity, tariff tailor, buyers guide, charged Magazines.

  Yes

  No

  N/A

• Observe a colleague using SMART selling in a natural Environment

  Yes

  No

  N/A

• A min of 2 conversations with the team, to get there understanding on the key deals and Priorities.

  Yes

  No

  N/A

• Management presence on shop floor leading with the correct behaviours in SMART selling.

  Yes

  No

  N/A

SHOP FLOOR & WAREHOUSE STANDARDS.

• Shop floor is well presented clean and tidy plus clutter free ( No oblivious concerns).

  Yes

  No

  N/A

• All wall displays are filled with live or dummy stock, evidence of order if missing (Email to Marketing).<br>

  Yes

  No

  N/A

• Till points are free from clutter, and no drinks or food on shop floor.

  Yes

  No

  N/A

• Store fully priced & ticketed in all areas.

  Yes

  No

  N/A

• Check all Commercial Priorities deals, and make sure all correct to promo plan.

  Yes

  No

  N/A

• All Leaflet/ Catalogue stands are full clean & tidy.

  Yes

  No

  N/A

• Store Counter clean and free from clutter

  Yes

  No

  N/A

• All store displays in working order i.e. Priority screens , and supplier areas.

  Yes

  No

  N/A

• All POS Acrylics clean and not broken, evidence of it been reordered if needed.

  Yes

  No

  N/A

• All Accessories displays full and commercially impactful and priced correctly.

  Yes

  No

  N/A

• Warehouse is clean and tidy, and all office space is to standard.

  Yes

  No

  N/A

• No clutter in warehouse, and exit doors free from Obstacles.

  Yes

  No

  N/A

• All stock on shelves in warehouse are clean and Tidy.

  Yes

  No

  N/A

Performance

• Is the store hitting Trading Margin. ( if not is it up on regional/ chain average).

  Yes

  No

  N/A

• Is the store hitting the Trigger points Necessary.

  Yes

  No

  N/A

• A discussion on where the the store sits on the balance scorecard, evidence of action plans.

  Yes

  No

  N/A

• Is the store under target on NCC & Unprocessed, (Action if Necessary).

  Yes

  No

  N/A

• If team members are on STG's or performance management, evidence of progress.

  Yes

  No

  N/A

• Store Performance Board/folder Displayed and visible to colleagues with daily/weekly targets set for colleagues.

  Yes

  No

  N/A

• Evidence of Daily Brief and all commercial /Operations displayed and actioned

  Yes

  No

  N/A

• Top 20 Margin earners are displayed in back area or folders.

  Yes

  No

  N/A

• A look at the last LP visit to see if there is any outstanding challenges.

  Yes

  No

  N/A

• Store is proactively in full supply of Operational consumable, ie carrier bags, stationary etc.

  Yes

  No

  N/A

A full overview of the business performance and actions completed from last visit:

• Managers General Comments:

• DM/RM General Comments: