SM3 IDD COMPLIANCE DOCUMENT

SM3 IDD COMPLIANCE DOCUMENT

This is the process that I will follow on every visit. The importance of correctly carrying out a full test on the dish/Lnb and cable is paramount to ensuring the customer will have the best possible experience with their Sky system. If for any reason a full data logger cannot be carried out you must contact your TM or the duty TM to make them aware • Data must have the current and correct Firmware and Channel plan at the time of the upload, each logger is date stamped when captured. • An alignment/signal test (Mini Logger) must only be completed at the dish. • This must be within 95% of the optimal signal obtained. *On pre-existing dishes, these must be taken out of alignment accommodate a signal loss, allowing you to optimise and remain compliant. You will see this on the upload of the mini logger with a performance measure, as seen below: • Dependant on the type of LNB an LNB test should be carried out, this is not required on Wideband LNB's • A data logger (Logger 1) is uploaded at the dish with no marginal or failed transponders • Inside the property a data logger (Logger 2) is uploaded at the cable end with no marginal or failed transponders. *An alignment test/mini logger should not be carried out at this stage, this should only be captured during alignment as this will delete any existing mini logger and cause a compliance issue. Only a data logger should be carried out to check the sanity of the cable and signal obtained. These can be cross-referenced if any signal issues onsite. These 3 pieces of data (Mini Logger, data logger 1&2) must then be uploaded to the FS App via smart sky, the following uploads will be classed as non-compliant: 1. Data with out of date firmware or channel plans. 2. Duplicate data loggers or loggers that have previously been uploaded. 3. Data loggers with either failed or marginal transponders. 4. Data with mini loggers below 95% of the optimal signal. The correct process for SM3 compliance is explained below in the recent TAPS self-help video: https://www.youtube.com/watch?v=ldPVhLHb23k&index=2&t=0s&list=PL7mYUvAW-6KtLwfJwQpZDn8DL4BIXU7ot SkyMaster3 Alignment end to end process. www.youtube.com SkyMaster3 Alignment end to end process. I understand that if this process is not followed there may be a case for disciplinary action as this is a business requirement for every visit.