SMART report - BWS NSW

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Exterior

• Car park clean and tidy with all line marking in good condition?

  Yes

  No

  N/A

• All exterior signage in good condition and the correct POS size and promotion displayed?

  Yes

  No

  N/A

• All exterior walls, windows clean with no graffiti, dirt or inappropriate signage or tape.

  Yes

  No

  N/A

• All lighting working and on and off at the appropriate time?

  Yes

  No

  N/A

The Way we Look

• Team members in correct uniform and name badge worn?

  Yes

  No

  N/A

• Good customer service observed and coach where necessary?

  Yes

  No

  N/A

• Front counter area tidy and clear for Customer use?

  Yes

  No

  N/A

Merchandising

• Adequate stock weight on the trading floor?

  Yes

  No

  N/A

• Advertised lines tied up and written sales plan completed?

  Yes

  No

  N/A

• Does the stores sales plan reflect the 'Red Zone' principles and do Team Members understand the 'why'?

  Yes

  No

  N/A

• All gondola ends tied up as per Wrap Sheet?

  Yes

  No

  N/A

• Correct tickets in place?

  Yes

  No

  N/A

• AutoStockR routines completed, including Gap Scan, 5-5-5 for date codes and MPL's to BWS Standards.

  Yes

  No

  N/A

• Adjacent WEB in place against the relevant products, TED/Dry Dock, XXXX Gold/Tun Mid, Crown/Gage Premium, Squire/S&A Craft

  Yes

  No

  N/A

• Cool room well merchandised for ease of shopping, ticketed and operating at temperature around 2 degrees.

  Yes

  No

  N/A

• All planograms are up to date?

  Yes

  No

  N/A

• Does the stores store room standards reflect SMP principles?

  Yes

  No

  N/A

• General maintenance, including floors clean, no damaged to the building, all lighting working, including cool room doors,

  Yes

  No

  N/A

Safety

• Evidence of the past 3 months of Safety packs completed in it entirety?

  Yes

  No

  N/A

• Regional and Area strategic plans in flip chart/file?

  Yes

  No

  N/A

• Emergency exits and fire equipment is clear and accessible?

  Yes

  No

  N/A

• All Standard Operating Procedures and PPE's are up to date including licences to operate the relevant sites equipment.

  Yes

  No

  N/A

• All staff aware of reporting hazards and incidents immediately?

  Yes

  No

  N/A

Compliance

• Voids, refunds, markdowns and saves transactions fully investigated and filed as per folder requirement?

  Yes

  No

  N/A

• Price integrity completed weekly?

  Yes

  No

  N/A

• Cycle stock takes completed. Check the past 4 weeks to ensure they have been completed in full.

  Yes

  No

  N/A

• Excessive Funds, all cash pick ups to be under $300. Check the past 2 weeks.

  Yes

  No

  N/A

• System access reflects current staff?

  Yes

  No

  N/A

• All legislative signage, including RSA and Tobacco on show and in suitable condition?

  Yes

  No

  N/A

• Department Paid Hour report is being checked and signed by the Manager?

  Yes

  No

  N/A

• All Team members are signing in via Kronos or Time Teq?

  Yes

  No

  N/A

• EAS gates are checked weekly?

  Yes

  No

  N/A

• EAS tags or Lex Caps are on items above $30?

  Yes

  No

  N/A

• Safe combination has been changes since the last Team member left or relief?

  Yes

  No

  N/A

• Best before dates checked, especially Craft Beer, 2 lt premix spirits, casks and snacks. Random check of 20 lines including rotation principles adhered to.

  Yes

  No

  N/A

• RSA register completed and signed by the Manager daily?

  Yes

  No

  N/A

Team ((All Ears))

• All staff aware of 'current' communications?

  Yes

  No

  N/A

• Discuss with staff their career aspirations.

  Yes

  No

  N/A

Action plan