SMOD Report

• Property: Belmont Hotel Manila

  Date

• Prepared by

• undefined

Operations - Manager on Duty

• Front Office

• Food & Beverage

• Housekeeping

• POMEC

Hotel Status

• Arrivals

• Departures

• Available rooms to sell

• Blocks not picked-up

• Group arrival today

• Group in-house

• OOO released back to the availability today

• VIP in-house

• Senior / PWD in-house

• Number of pool use

• Number of pool bookings tomorrow

• Expected Hotel Occupancy

• HK Room Status

Events

• Events for the day

Cafe Belmont

• Covers

• Briefly describe the operation of the day

• Comments on cleanliness, tidiness and overall condition of the area

• Complaint received by the Front Office for F&B Service

Kitchen

• Briefly describe the operation of the day

• Comments on cleanliness, tidiness, and overall condition of the area

• Complaint received by the FO for Kitchen

Staff Cafeteria

• Verify the food quality and selection (lunch and dinner)

• Staff comments on Cafeteria Food / Cafeteria in General

Front Office

• Briefly describe the operation of the day

• Comments on cleanliness, tidiness and overall condition of the area

• Complaint received concerning Front Office

• Room Move / State the Reason for Room Move

• VIP Room check with Photos and Comments on Arrival Experience

• Meet VIP Departure and comments on VIP Departure experience

Main Entrance

• Comments on cleanliness, tidiness, and overall condition of the area

PABX

• Comments on cleanliness, tidiness and overall condition of the area

• TO Call – Spot Check (Please write the call experience)

Concierge

• Comments on cleanliness, tidiness and overall condition of the area

Lobby and Lobby Public Areas

• Comments on cleanliness, tidiness and overall condition of the area

Guest and Service Elevators

• Comments on cleanliness, tidiness, and overall condition of the area

Rooftop 11 and Swimming Pool

• Comments on cleanliness, tidiness, and overall condition of the area

• Complaint received by the FO for R11 and Swimming Pool

Function Rooms / B1 Public Area

• Comments on cleanliness, tidiness, and overall condition of the area

Basement Floors Comments

• Basement 2

• Basement 3

• Basement 4

• Basement 5

Laundry

• Comments on cleanliness, tidiness, and overall condition of the area / maintenance concerns

Staff Lockers

• Comments on cleanliness, tidiness, and overall condition of the area

Fitness Center / Male and Female Lockers / Sauna & Steamroom

• Comments on cleanliness, tidiness, and overall condition of the area

• Check the inventory

Health and Safety (Fire & Life Safety, and Hygiene)

• Spot check Emergency Line

Rooms Inspection (Inspect at least 2 rooms during your shift)

• Comments / Findings

GESS

• Complaints received