SMR Supplier Audit

• Conducted on

  Date

• Prepared by

• Address
  Address

• Instructions
  
  1. Fill out the details, then answer the questions provided below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Workshop Details

• Company Details

• Workshop Facility

• Workshop Manager

• General Manager

• Telephone Number

• Email Address

• Website

Staff Details

• Number of Technical Staff

• Number of Clerical Staff

Facility Details

• Number of vehicle bays

• Number of vehicle lifts/pits

• First time test pass rate

• Number of Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR’s) in the past year

Service Level Agreement

• Is there a Service Level Agreement in place?

  Yes

  No

  N/A

• Is the SLA communicated to staff?

  Yes

  No

  N/A

• Has the SLA been reviewed in the last 12 months?

  Yes

  No

  N/A

Services Offered

• 24h assistance

  Yes

  No

  N/A

• Driver Vehicle Standards Agency (DVSA) Authorised Testing Facility

  Yes

  No

  N/A

• Certified to maintain and repair ADR vehicles

  Yes

  No

  N/A

• Analogue tachograph inspection and repairs

  Yes

  No

  N/A

• Bodywork maintenance

  Yes

  No

  N/A

• Digital tachograph data download

  Yes

  No

  N/A

• Digital tachograph legal inspection

  Yes

  No

  N/A

• Driver facilities available

  Yes

  No

  N/A

• Hydraulics maintenance

  Yes

  No

  N/A

• Roller brake test

  Yes

  No

  N/A

• Speed limiter calibration

  Yes

  No

  N/A

• Tachograph calibration

  Yes

  No

  N/A

• Trailer maintenance

  Yes

  No

  N/A

• Transport refrigeration unit service

  Yes

  No

  N/A

• Vehicle rental

  Yes

  No

  N/A

• Vehicle washing facility

  Yes

  No

  N/A

Accreditations & Polcies

• ISO 9001 (Quality)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO 14000 (Environmental)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO 18000 (Health & Safety)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO27001

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• Does your company have cyber essentials ?

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• Does your company have an Environmental Management System?

  Yes

  No

  N/A

• Is a policy document available to view?

  Yes

  No

  N/A

• Does your company have a CSR policy?

  Yes

  No

  N/A

• Is a policy available to view?

  Yes

  No

  N/A

• Is your company an Equal Opportunities Employer?

  Yes

  No

  N/A

• Does your company have a Sustainability Policy / Sustainability Policy Statement?

  Yes

  No

  N/A

• Is policy available to view ?

  Yes

  No

  N/A

• Do you have an Equality and Diversity Policy?

  Yes

  No

  N/A

• Is policy available to view ?

  Yes

  No

  N/A

• Does your company comply with the requirements of the National Living Wage and National Minimum wage?

  Yes

  No

  N/A

• Does your Company comply with the Modern Slavery Act 2015?

  Yes

  No

  N/A

• Please detail below other accreditations (e.g. PAS43, Airside passes)
  

Accreditation

• Name of Accreditation

1 Workshop premises

• 1.01 There is adequate and secure off-road parking and sufficient signage to direct customers to appropriate points

  Compliant

  Non-Compliant

  N/A

• 1.02 The pits and vehicle hoists are suitable for vehicle underside inspection.

  Compliant

  Non-Compliant

  N/A

• 1.03 Is Loler certification upto date ( check expiry date) and available for lifting equipment ?

  Compliant

  Non-Compliant

  N/A

• 1.04 The lighting is adequate for general and close work inspection

  Compliant

  Non-Compliant

  N/A

• 1.05 The physical dimensions of the workshop bays are satisfactory for all types of vehicles and combinations stated

  Compliant

  Non-Compliant

  N/A

• 1.06 There is an appropriate exhaust extraction system and LEV ( Local Exhaust Ventilation)annual inspection / certification upto date ( check expiry date) and available ?

  Compliant

  Non-Compliant

  N/A

• 1.07 There are sufficient health and safety procedures in place with a safety pack / manual in place and available to view?

  Compliant

  Non-Compliant

  N/A

• 1.08 Correct Personal Protective Equipment (PPE) is used by all those in the workshop area

  Compliant

  Non-Compliant

  N/A

• 1.09 There are cab and chassis washing facilities available, which are used on routine visits

  Compliant

  Non-Compliant

  N/A

2 Tools and equipment

• 2.01 Tools are tested on time, calibration certificates & registers are available for examination for all torque wrenches and other calibrated tools. Confirm when next maintenance visit due and calibration expiry dates.

  Compliant

  Non-Compliant

  N/A

• 2.02 There is a rolling road brake tester available to the workshop, calibration maintenance records available? Confirm when next maintenance visit due and calibration expiry dates.

  Compliant

  Non-Compliant

  N/A

• 2.03 Headlamp aim can be checked and adjusted, maintenance records available? When is the next maintenance visit due ?

  Compliant

  Non-Compliant

  N/A

• 2.04 What type of diagnostics equipment available, are they sufficient and has sufficient training been given to its users.

  Compliant

  Non-Compliant

  N/A

• 2.05 Smoke emission can be checked accurately, calibration and certification available ? Confirm when next maintenance visit due and calibration expiry dates.

  Compliant

  Non-Compliant

  N/A

• 2.06 There is a fully equipped service van available

  Yes

  No

  N/A

3 Technical staff

• 3.01 All technicians have been trained to an appropriate level, examples of training can be provided ?

  Compliant

  Non-Compliant

  N/A

• 3.02 Technicians receive suitable product and inspection technique training including documentation training

  Compliant

  Non-Compliant

  N/A

• 3.03 Technicians are fully conversant with current DVSA Inspection Manuals which are freely available onsite

  Compliant

  Non-Compliant

  N/A

• 3.04 There is evidence to support all training, for example FTA Training ?

  Compliant

  Non-Compliant

  N/A

• 3.05 Technicians hold relevant qualifications i.e. NVQ or City and Guilds or equivalent ?

  Compliant

  Non-Compliant

  N/A

• 3.06 Technicians are aware of, and understand, customers’ Operator Licence obligations

  Compliant

  Non-Compliant

  N/A

4 Management, reception and clerical staff

• 4.01 Management are aware of and understand their customers’ Operator Licence obligations. Does someone hold a CPC License ?

  Compliant

  Non-Compliant

  N/A

• 4.02 There is a suitably qualified supervisor available to endorse defect and inspection documents

  Compliant

  Non-Compliant

  N/A

• 4.03 There is a customer complaints procedure in place

  Yes

  No

  N/A

• 4.04 Is there suitable customer waiting facilities?

  Yes

  No

  N/A

• 4.05 All staff are made aware of the customer’s individual operational requirements

  Compliant

  Non-Compliant

  N/A

5 Documentation

• 5.01 Vehicle and trailer safety inspection documents are adequate, are example completed documents available for inspection and satisfactory ?

  Compliant

  Non-Compliant

  N/A

• 5.02 Can SHB's documentation be used, if preferred ?

  Compliant

  Non-Compliant

  N/A

• 5.03 Completed documents are quality checked by the service manager or supervisor

  Compliant

  Non-Compliant

  N/A

• 5.04 Following an annual test, the VTG14/2 is attached to the Test Certificate (copy) prior to dispatching to SHB?

  Compliant

  Non-Compliant

  N/A

• 5.05 The safety inspection and all other relevant documents are dispatched to the operator in a timely manner

  Compliant

  Non-Compliant

  N/A

• 5.06 There is a post-repair notification procedure including a disclaimer where appropriate

  Compliant

  Non-Compliant

  N/A

• 5.07 Technical staff driving licences are checked on a regular basis, can this be evidenced and examples available ?

  Compliant

  Non-Compliant

  N/A

• 5.08 There is evidence of valid Motor Trade, Employers and Product Liability Insurances?

  Compliant

  Non-Compliant

  N/A

• 5.09 There is a recognised procedure for documenting wheel torque as per SHB tyre policy ?

  Compliant

  Non-Compliant

  N/A

• 5.10 Copies of repair/maintenance documents are held at the workshop and are available to the operator for 18 months ?

  Compliant

  Non-Compliant

  N/A

6 Parts department

• 6.01 Is evidence of parts pricing available e.g. Cost + 10%

  Compliant

  Non-Compliant

  N/A

• 6.02 The parts are from a reputable supplier to an OE standard

  Compliant

  Non-Compliant

  N/A

• 6.03 There is a parts department onsite

  Compliant

  Non-Compliant

  N/A

7 Quality and appearance

• 7.01 There is an internal quality control procedure in place ?

  Compliant

  Non-Compliant

  N/A

• 7.02 The general cleanliness of the workshop and associated offices is acceptable

  Compliant

  Non-Compliant

  N/A

• 7.03 The external parking facility is clear, clean and free from hazards

  Compliant

  Non-Compliant

  N/A

• 7.04 The signs are clear and easy to follow

  Compliant

  Non-Compliant

  N/A

• 7.05 Are quality targets being met ?

  Compliant

  Non-Compliant

  N/A

8 General observations

• 8.01 The training records of at least 25% of technicians have been checked

  Compliant

  Non-Compliant

  N/A

• 8.02 Vehicle keys are stored securely

  Compliant

  Non-Compliant

  N/A

• 8.03 Workshop’s First Time MOT Pass Rate is equal to or better than the most recently published national average for both LCV / HGV ?

  Compliant

  Non-Compliant

  N/A

• 8.04 Do you retain a H&S Policy that is regularly reviewed?

  Compliant

  Non-Compliant

  N/A

• 8.05 Do you hold and regularly review an Environmental policy ?

  Compliant

  Non-Compliant

  N/A

• 8.06 Have you completed written risk assessments and COSHH assessments for all hazards and substances ?

  Compliant

  Non-Compliant

  N/A

• 8.07 If you use sub contractors is there evidence of a contractor control process to ensure they meet Health, Safety, Environment and Quality requirements ?

  Compliant

  Non-Compliant

  N/A

• 8.08 Have you been issued with any Health and Safety enforcement authority actions ( prohibition or improvement notices) or been prosecuted for breaches of Health and Safety Law ?

  Compliant

  Non-Compliant

  N/A

• 8.09 Is there evidence of waste disposal and records managed in accordance with statutory Law ?

  Compliant

  Non-Compliant

  N/A

• 8.10 Is there evidence of lone worker procedures ?

  Compliant

  Non-Compliant

  N/A

Sign Off

• On-Site Representative

  Sign

• Auditor's Signature

  Sign

• Instructions
  
  1. Fill out the details, then answer the questions provided below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Workshop Details

• Company Details

• Workshop Facility

• Workshop Manager

• General Manager

• Telephone Number

• Email Address

• Website

Staff Details

• Number of Technical Staff

• Number of Clerical Staff

Facility Details

• Number of vehicle bays

• Number of vehicle lifts/pits

• First time test pass rate

• Number of Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR’s) in the past year

Services Offered

• 24h assistance

  Yes

  No

  N/A

• Driver Vehicle Standards Agency (DVSA) Authorised Testing Facility

  Yes

  No

  N/A

• Certified to maintain and repair ADR vehicles

  Yes

  No

  N/A

• Analogue tachograph inspection and repairs

  Yes

  No

  N/A

• Bodywork maintenance

  Yes

  No

  N/A

• Digital tachograph data download

  Yes

  No

  N/A

• Digital tachograph legal inspection

  Yes

  No

  N/A

• Driver facilities available

  Yes

  No

  N/A

• Hydraulics maintenance

  Yes

  No

  N/A

• Roller brake test

  Yes

  No

  N/A

• Speed limiter calibration

  Yes

  No

  N/A

• Tachograph calibration

  Yes

  No

  N/A

• Trailer maintenance

  Yes

  No

  N/A

• Transport refrigeration unit service

  Yes

  No

  N/A

• Vehicle rental

  Yes

  No

  N/A

• Vehicle washing facility

  Yes

  No

  N/A

Accreditations & Polcies

• ISO 9001 (Quality)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO 14000 (Environmental)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO 18000 (Health & Safety)

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• ISO27001

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• Does your company have cyber essentials ?

  Yes

  No

  N/A

• Certificate Available?

  Yes

  No

  N/A

• Does your company have an Environmental Management System?

  Yes

  No

  N/A

• Is a policy document available to view?

  Yes

  No

  N/A

• Does your company have a CSR policy?

  Yes

  No

  N/A

• Is a policy available to view?

  Yes

  No

  N/A

• Is your company an Equal Opportunities Employer?

  Yes

  No

  N/A

• Does your company have a Sustainability Policy / Sustainability Policy Statement?

  Yes

  No

  N/A

• Is policy available to view ?

  Yes

  No

  N/A

• Do you have an Equality and Diversity Policy?

  Compliant

  Non-Compliant

  N/A

• Is policy available to view ?

  Yes

  No

  N/A

• Does your company comply with the requirements of the National Living Wage and National Minimum wage?

  Compliant

  Non-Compliant

  N/A

• Does your Company comply with the Modern Slavery Act 2015?

  Yes

  No

  N/A

• Please detail below other accreditations (e.g. PAS43, Airside passes)
  

Accreditation

• Name of Accreditation