SMS - 001 - Soft Services Observations

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Area under inspection

  Select

• Exact Location

• Service Lines under Inspection

  Select Housekeeping - Building Interiors Housekeeping - External Areas Pest Control Grounds; Gardens & Civils Residential Cleaning End of Tenancy Cleaning Residential Cleaning Unfurnished

  • Housekeeping - Building Interiors
  • Housekeeping - External Areas
  • Pest Control
  • Grounds; Gardens & Civils
  • Residential Cleaning
  • End of Tenancy Cleaning
  • Residential Cleaning Unfurnished

HouseKeeping - External Areas

• Failure of SLA

Item

• Failed Item

  Roadway

  Pavement / Sidewalk

  Litter Picking

  Rubbish Bins

  Street Furniture

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

HouseKeeping - Building Interiors

• Failure of SLA

Item

• Failed Item

  Select Floor Surfaces Surfaces (General) Furniture and Fixtures Pictures & Artwork Lights & Light Fittings Rubbish Bins Toilets Toilet Pipework Vending Units Mirrors Disposal Bins Kitchen Areas

  • Floor Surfaces
  • Surfaces (General)
  • Furniture and Fixtures
  • Pictures & Artwork
  • Lights & Light Fittings
  • Rubbish Bins
  • Toilets
  • Toilet Pipework
  • Vending Units
  • Mirrors
  • Disposal Bins
  • Kitchen Areas

• Housekeeping Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

Residential Cleaning

• Failure of SLA

Item

• Failed Item

  Reactive Cleans

  New Property Cleans

• Housekeeping Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

END OF TENANCY CLEANING

• Failure of SLA

Item

• Failed Item

  Lounge & Living Areas

  Bedrooms

  Kitchens

• Housekeeping Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

Residential Cleaning Unfurnished

• Failure of SLA

Item

• Failed Item

  Select Floor Areas Surface Areas Furniture & Fixtures Pictures & Artwork Lights & Light fittings Rubbish Collection External Cleaning

  • Floor Areas
  • Surface Areas
  • Furniture & Fixtures
  • Pictures & Artwork
  • Lights & Light fittings
  • Rubbish Collection
  • External Cleaning

• Housekeeping Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

Grounds, Gardens & Civils

• Failure of SLA

Item

• Failed Item

  Select Building Fabric & Civils Hard Landscape Soft Landscape Play Areas Irrigation Systems Water Features External Lighting Signage Street Furniture

  • Building Fabric & Civils
  • Hard Landscape
  • Soft Landscape
  • Play Areas
  • Irrigation Systems
  • Water Features
  • External Lighting
  • Signage
  • Street Furniture

• Supervisor Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No

Pest Control

• German Roach

  

• American Roach

  

• Ant

  

• Spider

  

• Beetle

  

• Bed Bug

  

• House Fly

  

• Cat

  

• Rat

  

• Mouse

  

• Failure of SLA

Item

• Failed Item

  Select German Roaches American Roaches Ants Spiders Beetles Bed Bugs House Flies Cats Rats Mice

  • German Roaches
  • American Roaches
  • Ants
  • Spiders
  • Beetles
  • Bed Bugs
  • House Flies
  • Cats
  • Rats
  • Mice

• Supervisor Informed

  Date

• Failure Criticality Level

  Emergency

  Urgent

  Routine

• Attendance Time (5 minutes) met?<br>

  Yes

  No

• Time to Make Safe (15 minutes) met?

  Yes

  No

• Rectification Time (30 minutes) met?

  Yes

  No

• Attendance Time (15 minutes) met?<br>

  Yes

  No

• Time to Make Safe (30 minutes) met?

  Yes

  No

• Rectification Time (120 minutes) met?

  Yes

  No

• Attendance Time (30 minutes) met?<br>

  Yes

  No

• Time to Make Safe (60 minutes) met?

  Yes

  No

• Rectification Time (360 minutes) met?

  Yes

  No