Information
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student name
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Workplace
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Conducted on
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Assessor name
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Location
Version control
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Uses appropriate communication style, including verbal and non - verbal communication
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Works on an individual basis and co- operatively within a team
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Applies positive communication skills including active listening
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Appropriate use of body language
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Shares information relevant to work with co-workers
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Demonstrates respect for rights of co-workers and clients
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Demonstrates interpersonal communication with clients
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Communicates in a clear and concise manner in both written and verbal modes and with relevance to the situations/ activities being undertaking
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Uses questioning to clarify instructions or responsibilities
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Demonstrates knowledge of workplace communication channels and procedures
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Displays a courteous and helpful manner at all times
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Identifies and displays non discriminatory attitudes and non-judgemental approaches to working with people
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Adjusts communication to meet differing needs
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Uses assertive communication
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Introduces self appropriately
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Uses negotiation skills
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Seeks,obtains and implements advice about communication difficulties
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Provides feedback