Sodexo Ops Assessment

Overall Account Information

• Account Name

• Account Address

• Sodexo Point of Contact at Unit with phone number

• Opening Date

  Date

• Helpful info about unit: (parking, entry, security)

• Name of persons completing this assessment

• What type of services will Sodexo provide

  Select Cafe-Retail Coffee shop AYR At your Request EFY-Expressly for You Chef's Choice Catering Vending

  • Cafe-Retail
  • Coffee shop
  • AYR At your Request
  • EFY-Expressly for You
  • Chef's Choice
  • Catering
  • Vending

Entry Way

• Is the menu posted?

  Yes

  No

  N/A

• Is there space in the entry area for additional items?

  Yes

  No

  N/A

• Is there a wellness area?

  Yes

  No

  N/A

• Is the entrance/exit within line of site of personnel for security purposes?

  Yes

  No

  N/A

• Please describe security concerns

• Additional Comments and Photos

  Media

Front of the House-General Information

• What is the service style?

  Select China Paper

  • China
  • Paper

• If paper, what type?

  Economy

  Middle of the Road

  Greenware

• Add description of uniforms

• Is there evidence of security cameras in the servery?

  Yes

  No

  N/A

• Photo or description of Front of the House employee uniforms

  Media

• Add description of FOH uniforms

• Is Management present?

  Yes

  No

  N/A

• Are employees engaged exhibiting positive service behaviors?

  Yes

  No

  N/A

• Is condiment station in the dining room?

  Yes

  No

  N/A

• What type of condiment station is available?

  Select Bulk PC Both

  • Bulk
  • PC
  • Both

• Is there a dining room attendant?

  Yes

  No

  N/A

• Any obvious maintenance issues?

  Yes

  No

  N/A

• Please describe any maintenance issues.

• Additional Comments and Photos

  Media

POS System

• How many POS registers?

• Do cashiers have proper line of site for security purposes?

  Yes

  No

  N/A

• Are impulse items available?

  Yes

  No

  N/A

• Please describe what is available

• Are scales in use?

  Yes

  No

  N/A

• How many scales?

• Are scanners in use?

  Yes

  No

  N/A

• How many scanners?

• How are credit cards handled?

  Select no credit cards side car machine integrated with POS

  • no credit cards
  • side car machine
  • integrated with POS

• Who owns POS system?

  Select Client Current Operator

  • Client
  • Current Operator

• Style of POS registers?

  Select single sided dual sided

  • single sided
  • dual sided

• Make and Model of POS system

• Additional Comments and Photos

  Media

Signage

• Are there soffits for overhead signage?

  Yes

  No

  N/A

• Is there a comment card station, in place?

  Yes

  No

  N/A

• What type of menu is available at each station?

  Select Wall Mounted Countertop Item Identifiers No Menu available

  • Wall Mounted
  • Countertop
  • Item Identifiers
  • No Menu available

• Is there digital signage?

  Yes

  No

  N/A

• Is it owned by the client or the current operator?

  Client

  Current Operator

• Is there wall mounted signage above each platform?<br>

  Yes

  No

  N/A

• Is the signage proprietary to the current operator?<br>

  Yes

  No

  N/A

• Is there "way finding" signage with directions to the cafe?

  Yes

  No

  N/A

• Will signage need to be changed to eliminate the current operator's name?

  Yes

  No

  N/A

• Are hours of operation posted?

  Yes

  No

  N/A

• Is there countertop area for additional signage?

  Yes

  No

  N/A

• Additional Comments and Photos

  Media

Action Station/Innovation

• How many hot wells are available?

• How many cold wells are available?

• Please list pan sizes.

• Is the unit currently "cooking to order?"

  Yes

  No

  N/A

• Is there room to "cook to order?"<br>

  Yes

  No

  N/A

• How many attendant/servers?

• Is there enough electricity?

  Yes

  No

  N/A

Pizza

• How are pizzas displayed?

  Select counter top cabinet flat top

  • counter top cabinet
  • flat top

• Is area self serve?

  Yes

  No

  N/A

• How many attendants/servers?

• What type of pizza oven?

  Select Oven fired Conveyor/Lincoln Deck Oven Other

  • Oven fired
  • Conveyor/Lincoln
  • Deck Oven
  • Other

• If other, please describe

• Please list pan sizes.

Deli

• How many cold wells?

• Please list pan sizes.

• What type of deli equipment?

  Select Refrigeration Iced

  • Refrigeration
  • Iced

• What type of deli?

  self serve

  attended

• How many attendants/servers?

Salad Bar

• What type of salad bar?

  Select Refrigeration Iced

  • Refrigeration
  • Iced

• How is salad sold?

  Select by the salad by the ounce

  • by the salad
  • by the ounce

• How many salad dressings?

• How many cold wells?

• Please list pan sizes

Grill Station

• Is area self serve?

  Yes

  No

  N/A

• How many attendants/servers?

• How many wells are there on the line?

• Please list pan sizes

• Does unit offer fried food?

  Yes

  No

  N/A

• What type of equipment is available?

  Select Charbroiler Griddle Bun Toaster

  • Charbroiler
  • Griddle
  • Bun Toaster

• Is there a hot holding unit/warmer nearby?

  Yes

  No

  N/A

• Is there a counter top warmer or slide?

  Yes

  No

  N/A

• Is there room for additional signage?

  Yes

  No

  N/A

• What type of small equipment? Merry Chef? Turbo Chef? Panini Press? Toaster? Please be specific?

Entree Station

• How many soup wells ?

• How many hot wells

• Please list pan sizes

• Is there a hot holding unit/warmer nearby?

  Yes

  No

  N/A

• Is there room for additional signage?

  Yes

  No

  N/A

• What type of smallwares are needed for Retail Transformation? Bowls, platters, utensils? Please be specific:

• Additional Comments and Photos

  Media

Hot Beverage

• What size hot beverages?

  Select 12 oz 16 oz 20 oz 32 oz

  • 12 oz
  • 16 oz
  • 20 oz
  • 32 oz

• Is there a hot chocolate machine?

  Yes

  No

  N/A

• Is there Espresso?

  Yes

  No

  N/A

• What type of espresso?

  Select Espresso Machine Powdered Machine

  • Espresso Machine
  • Powdered Machine

• How many brewers or urns?

• What brand of coffee?

• What type of coffee?

  Select Liquid Brewed Kerig espresso

  • Liquid
  • Brewed
  • Kerig
  • espresso

Cold Beverage

• Does beverage area have room for additional signage?

  Yes

  No

  N/A

• Total doors in vendor supplied coolers?

• How many vendor supplied coolers?

• Where is ice machine?

  Select On counter BOH On Fountain

  • On counter
  • BOH
  • On Fountain

• Is enhanced water served?

  Yes

  No

  N/A

• What size cold beverage?

  Select 16 oz 20 oz 32 oz 44 oz

  • 16 oz
  • 20 oz
  • 32 oz
  • 44 oz

• What brand of soda?

  Coke

  Pepsi

  Dual Pour

• Are there fountain beverages?

  Yes

  No

  N/A

• How many flavors/fountain heads?

• What brand of juice?

• What type of juice?

  Select Fountain Bottled Both

  • Fountain
  • Bottled
  • Both

• What type of iced tea is offered?

  Select Fountain Brewed Bottled

  • Fountain
  • Brewed
  • Bottled

• What brand of ice tea?

• Additional Comments and Photos

  Media

Grab and Go Program

• What size reach ins?

  4 ft short

  4 ft tall

  6 ft short

  6 ft tall

  other

• If other, please describe

• How many air screens or reachins?

• Where is Grab and Go stored?

  Select Air screen Reach In Both

  • Air screen
  • Reach In
  • Both

• What type of Grab and Go Program is offered?

  Purchased

  Made in House

  None

• Additional Comments and Photos

  Media

Back of the House-General Information

• Is there evidence of production sheets that track quantities?

  Yes

  No

  N/A

• Are recipes in use?

  Yes

  No

  N/A

• Is there evidence of time and temperature documentation?

  Yes

  No

  N/A

• Is there evidence of security cameras in the kitchen?

  Yes

  No

  N/A

• Is there any type of PM contract on any equipment? Please describe

• Photos of Back of the House Uniforms

  Media

• Description of BOH Uniforms

• Additional Comments and Photos

  Media

Food Production Areas

• How many cooks/prep persons?

• How would you best describe production methods?

  Select Made from scratch Convenience Items Combination

  • Made from scratch
  • Convenience Items
  • Combination

• Is there evidence of batch cooking?

  Yes

  No

  N/A

• Is food stock piled in warmers?

  Yes

  No

  N/A

• Is there evidence of scales and measures for portion control?

  Yes

  No

  N/A

• Blender

• Charbroiler

• Convection Ovens

• Griddle

• Hot Holding Equipment/Warmers

• Mixers

• Microwave

• Robocoupe

• Steam Kettles

• Steamers

• Stoves

• Tilt Skillets

• Walk in Freezer

• Walkin Refrigerators

• Additional Comments and Photos

  Media

Dish Area/Utility Tray Return

• Please describe the dish machine in detail Type, brand, make, model, condition?

• Is dishmachine single tank, belt or push thur?

  Select Single Tank Belt Push Thru

  • Single Tank
  • Belt
  • Push Thru

• How many utility people?

• Observations on how the dish area functions?

• What type of cleaning supplies are in use?

• What type of tray return?

  Select Moving belt Rolling cart

  • Moving belt
  • Rolling cart

• Is there proper directional signage for tray return?<br>

  Yes

  No

  N/A

• Are there recycling opportunities?

  Yes

  No

  N/A

• If so, what types of recycling?

  Select aluminum glass cardboard and paper bottles and plastic

  • aluminum
  • glass
  • cardboard and paper
  • bottles and plastic

• Is there a silverware sort?

  Yes

  No

  N/A

• Additional Comments and Photos

  Media

Storage Areas/Coolers/Freezers

• Can storage areas be locked and secured?

  Yes

  No

  N/A

• Is there evidence of labeling and rotation?

  Yes

  No

  N/A

• Is there adequate storage for product?

  Yes

  No

  N/A

• What percentage of produce is precut?

  Select 25% 50% 75% 100%

  • 25%
  • 50%
  • 75%
  • 100%

• How would you describe inventory levels?

  Select Minimal Just right Overstocked

  • Minimal
  • Just right
  • Overstocked

• Additional Comments and Photos

  Media

Floor Stock

• How would you describe floor stock inventory levels?

  Select Minimal Just right Overstocked

  • Minimal
  • Just right
  • Overstocked

• Who cleans floor stock storage areas?

  Select food service client personnel

  • food service
  • client personnel

• Who rotates the stock?

  Select food service client personnel

  • food service
  • client personnel

• Who delivers to floors?

  Select food service client personnel

  • food service
  • client personnel

• Who determines level?

  Select food service client personnel

  • food service
  • client personnel

• How are floors stocked?

  Select par stock ordering system

  • par stock
  • ordering system

• Please describe process for updating floor stock pricing? How often?

Tray Line

• Photos or observations of tray line

  Media

• If yes, please describe

• Does the hospital layout make tray delivery "difficult?"

  Yes

  No

  N/A

• Please explain.

• Are elevators close to the kitchen?

  Yes

  No

  N/A

• How many coolers?

• Are there separate dirty hold carts?

  Yes

  No

  N/A

• Are disposable items used on the line?

  Yes

  No

  N/A

• How many trays per cart?

• How many tray carts?

• Are bottled water and canned soda served?

  Yes

  No

  N/A

• What size and type?

• What type of coffee on tray line?

• How many wells each station?

• How many hot stations?

• How many freezers?

• How many tray line personnel?

• List out stations on tray line

• What best describes the tray line?

  Select Chef's Choice AYR EFY

  • Chef's Choice
  • AYR
  • EFY

• What type of patient tray system?

  Select Aladdin Dinnex

  • Aladdin
  • Dinnex

• Please describe the color and condition of activator, domes, bases, trays, mugs and soup bowls.

• Additional Comments and Photos

  Media

Doctor's Lounge

• How many attendants/service personnel?

• How are Doctor's meals accounted for?

  Select No Tally System Clipboard Cash Register

  • No Tally System
  • Clipboard
  • Cash Register

• How would you best describe the doctor's lounge?

  self serve buffet

  staffed buffet

• Is there a steam table?

  Yes

  No

  N/A

• What size pans for steam table?

• Is there a salad bar?

  Yes

  No

  N/A

• What size pans for the salad bar?

• Is there Grab and Go?

  Yes

  No

  N/A

• What types of cold beverages are offered?

  Select Fountain Bottled Both

  • Fountain
  • Bottled
  • Both

• What type of coffee is offered?

  Liquid

  Brewed

  Kerig

  espresso

• Additional Comments and Photos

  Media

Catering

• What types of catering?

  Select internal external both

  • internal
  • external
  • both

• Is there dedicated Catering Staff

  Yes

  No

  N/A

• Please describe staffing.

• What forms of payment are taken for catering?

  Select Billed to client seperately Billed to individual customer Part of contract price

  • Billed to client seperately
  • Billed to individual customer
  • Part of contract price

• Is the current catering menu available?

  Yes

  No

  N/A

• Describe the process for updating catering pricing? When was it last completed?

• Additional Comments and Photos

  Media

Vending

• How would you describe the vending relationship?

  Part of Proposal

  Outsourced to 3rd party by hospital

  SDX will outsource

• Name of 3rd party vending company

• Additional Comments and Photos

  Media

Cash Handling/Safe

• Is the cash room locked and secure?

  Yes

  No

  N/A

• Does the door to the cash office have a peep hole?

  Yes

  No

  N/A

• What type of safe?

  Select drop safe smart safe single door safe

  • drop safe
  • smart safe
  • single door safe

• Who owns the safe?

  Client

  Current Operator

• What type of armored car?

  Select none Brinks Loomis Garda

  • none
  • Brinks
  • Loomis
  • Garda

• How will cash be deposited?

  with client

  with SDX

• Are bill counters in use?

  Yes

  No

  N/A

• if no, would they increase productivity?

  Yes

  No

  N/A

• Is payroll deduction accepted?

  Yes

  No

  N/A

• What type?

  Select electronic manual

  • electronic
  • manual

• if other, please describe

• Are discounts offered?

  Yes

  No

  N/A

• Select 5% 10% 15% 20% other

  • 5%
  • 10%
  • 15%
  • 20%
  • other

• Does unit accept meal vouchers?

  Yes

  No

  N/A

• What types of meal vouchers?

  Select Doctor's meals Marketing Coupons Volunteer Meals Employee Meals Other

  • Doctor's meals
  • Marketing Coupons
  • Volunteer Meals
  • Employee Meals
  • Other

Office Areas

• Where is the diet office?

  Select in kitchen remote

  • in kitchen
  • remote

• What type of patient menu system is used?

  Manual

  Automated

• Name of Diet Office Software

• Diet Manual Name

• How many work areas are available?

• Name of Hospital Computer System

• Additional Comments and Photos

  Media

Loading Dock

• Does food service have vehicles?

  Yes

  No

  N/A

• Who owns the vehicles?

  Client

  Current Operator

• How would you describe vehicle condition?

  Excellent

  Good

  Poor

• Any evidence of rodents or pests?

  Yes

  No

  N/A

• Please describe

• Are there security cameras on the dock?

  Yes

  No

  N/A

• Are recycling bins present?

  Yes

  No

  N/A

• Is dumpster closed?

  Yes

  No

  N/A

• Is back door propped open?

  Yes

  No

  N/A

• Can truck back right up to loading dock?

  Yes

  No

  N/A

• What is used for unloading

  Select lift dock plate

  • lift
  • dock plate

• Additional Comments and Photos

  Media