Sofaworks Paisley Review document

• Audit Title

• Conducted on

  Date

• Prepared by

• Week 1 - Talk for 10

  Off

  On

• Week Commencing:

  Date

• Fair share target hit?

  Yes

  No

  N/A

• AOV Target hit?

  Yes

  No

  N/A

• NPS response over 50%?

  Yes

  No

  N/A

• Testimonial target hit? (1 per person, per week)

  Yes

  No

  N/A

• Sofashield performance

• Footstool performance?

• Care Kit performance?

• Training received

• Manager Comments

• Manager signature

  Sign

• Sofologist Comments

• Sofologist Signature

  Sign

• Week 2 - Talk for 10

  Off

  On

• Week Commencing:

  Date

• Fair share target hit?

  Yes

  No

  N/A

• AOV Target hit?

  Yes

  No

  N/A

• NPS response over 50%?

  Yes

  No

  N/A

• Testimonial target hit? (1 per person, per week)

  Yes

  No

  N/A

• Sofashield performance

• Footstool performance?

• Care Kit performance?

• Training received

• Manager Comments

• Manager signature

  Sign

• Sofologist Comments

• Sofologist Signature

  Sign

• Week 3 - Talk for 10

  Off

  On

• Week Commencing:

  Date

• Fair share target hit?

  Yes

  No

  N/A

• AOV Target hit?

  Yes

  No

  N/A

• NPS response over 50%?

  Yes

  No

  N/A

• Testimonial target hit? (1 per person, per week)

  Yes

  No

  N/A

• Sofashield performance

• Footstool performance?

• Care Kit performance?

• Training received

• Manager Comments

• Manager signature

  Sign

• Sofologist Comments

• Sofologist Signature

  Sign

• Monthly Performance Review

  Off

  On

Monthly Rating

• Summary of current months performance (what went well/could improve)

• Rate yourself against the Sofaworks Values and why? (Customer, Efficient, Expertise, Trust and Passion for Products)

  Select Red Amber Green Gold

  • Red
  • Amber
  • Green
  • Gold

Live Sales Audit

• What was the score from your most recent Live Sales Audit?

• What went well?

• What were your areas for improvement?

• Which part of the process could you improve on?

  Select Meet and Greet Reapproach and lifestyle Product Demo/Features and Benefits Close and Payment Care and Complete Brand Advocate

  • Meet and Greet
  • Reapproach and lifestyle
  • Product Demo/Features and Benefits
  • Close and Payment
  • Care and Complete
  • Brand Advocate

Monthly Results

• Share of business % and Comment

• Sofashield Performance

• Footstool Performance

• Care Kit Performance

• NPS % & Response and comment

• Testimonials received?

• AOV and comment

• Finance Management and comment (Cash, IFC and BNPL %)

• One SMART objective from the monthly results?

• Overall monthly rating

  Select Red Amber Green Gold

  • Red
  • Amber
  • Green
  • Gold

• Manager Comments

Sign off

• Manager Signature

  Sign

• Sofologist Signature

  Sign