Site Visit Report

  • Initial Visual Inspection

Customer and Product Info

  • What type of customer is this?

  • End User Information (Name)

  • Have you been to this property before?

  • Please type original job number

Warranty Information

  • Reason for visit

  • What type of glass unit is in the door

  • Please complete separate feedback report.

  • Does the slab have a knocker/spyhole

  • Does the slab have Cassettes

  • Does the slab have a Letterplate

  • Has there been any modification to the Slab. i.e. None CNC cut for Cat Flap.

  • Is the slab deflected over tolerance?

  • Does the deflection affect the functionality of the door?

  • Explain how

  • Is the slab touching all gaskets?

  • Show clear picture of the slab and gaskets

  • Please select how many side panels this door set has.

  • Please advise what coupler has been used

  • What is the size of the deflection of the slab being investigated or replaced?

  • Image of the thermal movement with packer

  • What rail is in the slab?

  • In your opinion, where has the crack originated from?

  • Please enter all moulding numbers the slab is cracked in.

  • Please take a clear picture of the crack

  • Please take a clear picture of the bubble in the slab

  • Please add any information you may think is relevant to bubbled slab

  • Please take a picture of the delamination

  • Is there any evidence of damage causing delamination?

  • Please explain further

  • Please show a picture of the crack in the core, the slab width at the most swollen point of both.

  • Where has the core blown from?

  • What is the width of the slab at the widest point

  • Please provide an image of the damaged items

  • Please enter details of the issue and work carried out.

  • Is the survey for slab only or complete

  • Please proved full width of aperture

  • Please provide full height of aperture

  • Please Provide Slab Outer Colour

  • Provide Image

  • Please Provide Slab Inner Colour

  • Provide Image

  • Please provide frame style

Please Provide Frame Outer Colour

  • Please Provide Frame Inner Colour

  • Provide Image

  • Please choose which Threshold is there

  • Provide ImageProvide Image

  • What cill is in situ

  • Provide Image

  • What type of drainage is currently in place?

  • Please Provide Glass Design Information (Use Glass Catalogue to cross reference)

  • Provide Image of glass

  • How does the door open?

  • Hinged (Viewed from Outside)

  • Please Provide Image of door open and hinged from outside

  • Please Choose which lock is in the slab

  • Image of lock please

  • Please measure the distance from top of the slab to centre of the latch

  • Choose handle type

  • Image of Handle

  • What Handle Type

  • Traditional Handles

  • Furniture Colour

  • Image of Furniture

  • Is there a LetterPlate

  • Is there a spyhole viewer?

  • Stable Door

  • French Door

  • Please add any additional information here

  • Any Other Information relevant to Slab?

  • What is the door style?

  • Please advise style of door

  • Enter Door Style

  • What colour is the slab (outside only)

  • In your opinion, is the door fit for purpose?

  • Is your visit to investigate or Ref-Fit?

  • With Your Moisture Meter. Please advise the figure at the top of the slab on the lock strip

  • With Your Moisture Meter. Please advise the figure at the middle of the slab on the lock strip

  • With Your Moisture Meter. Please advise the figure at the bottom of the slab on the lock strip

  • With Your Moisture Meter. Please advise any readings from open apertures (Glazing, Letterplate etc..)

  • Please provide Images of any readings taken.

Installation Details

  • Installation.
    Is the hinge side level and plum?

  • Picture of hinge side please.

  • Is the gapping equal and correct?

  • Image(s) of the gapping with the appropriate packers around the slab

  • Has the lock side leading edge been lined up to the lockside frame, making sure free of twist?

  • Image of leading edge and gap top at bottom

  • Has the lockside frame beenpacked outwards 2mm as per Solidor guidelines?

  • Please provide image your straight edge and the frame packed out by 2mm. Or not as the case may be

  • Did the end user receive Solidor's care instructions when the door was fitted

  • Have you used any Solidor stock items on this visit?

  • Please list all items used. We need Make, Model and Colour or each.

  • Please add notes as to why you had to use these items.

Summary

  • Please add any further information you deem relevant to the door

  • Recommended actions for Remedial work for our customer?

  • Photographic evidence following completed work if appropriate

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