Audit
WE GET STUCK IN💪 WE WIN TOGETHER!!🏆
Sales performance review. Past/Present/Future Target
Remember positive reinforcement at all times 😀
PayMonthly Target. Check and reintroduce current promotions and subsidies.
Upgrade Target
PrepayTarget
Broadband Target
Feedback on Sales performance
Agreed actions
NPS Target 80%
Mystery shop Target 80%
Mystery shop results and NPS feedback being used to develop the service in store.
Feedback on Service performance
Agreed actions
Are daily/ weekly briefings and de- briefings being delivered?
Feedback on briefing:
Agreed actions
Feedback and coaching linked to teams review objectives and activity
Spark Values and vision shared. Test staff to tell you why.
5 Whys?
🎥 Thanks movies
🎶 Thanks music
📡 Free Wifi Zones
🎼Spotifty Premium Free (on selected plans)
📺Lightbox with Home BB
📲Bring your number
📚Student prepaid bonus pack etc etc✌
Feedback on Observations / Feedback / Coaching New staff? Product training required?
Agreed actions
Is there a Positive shop floor atmosphere
Feedback on SFM
Agreed actions
Are Shop Floor Standards and VM correct
Are back of house standards correct.
Reporting
DSM
Any outstanding VM Maintenance issues, Eyemagnet please contact 0800 101 550 CA - contact 0800 PURPLE
Feedback on Standards and compliance
Agreed actions
Overall feedback of visit:
Store Manager comments:
