Spark TM - Premium Store Support Visit

• Premium Store Support Visit

• Premium Store Name

  Select JB HIFI Harvey Norman Warehouse Stationery The Wharehouse Noel Leeming Smith City

  • JB HIFI
  • Harvey Norman
  • Warehouse Stationery
  • The Wharehouse
  • Noel Leeming
  • Smith City

• Store Manager name

• Conducted on

  Date

• Conducted by:

  Select Ben Donna Fiona Jono Ronshi Tatiana

  • Ben
  • Donna
  • Fiona
  • Jono
  • Ronshi
  • Tatiana
• Location:
  Address

• Booked visit?

  Off

  On

WE LISTEN👂. WE'RE STRAIGHT UP👊 WE GET STUCK IN💪 WE WIN TOGETHER!!🏆

Sales Performance

• Sales performance review. Past/Present/Future Target<br><br>Remember positive reinforcement at all times 😀

  Target achieved

  Target missed

  On target

• PayMonthly Target. Check and reintroduce current promotions and subsidies.

  Achieved

  Not Achieved

  N/A

• Upgrade Target

  Achieved

  Not Achieved

  N/A

• PrepayTarget

  Achieved

  Not Achieved

  N/A

• Broadband Target

  Achieved

  Not Achieved

  N/A

• Feedback on Sales performance

• Agreed actions

Customer Performance

• NPS Target 80%

  Achieved

  Not Achieved

  N/A

• Mystery shop Target 80%

  Achieved

  Not Achieved

  N/A

• Mystery shop results and NPS feedback being used to develop the service in store.

  Achieved

  Not Achieved

  N/A

• Feedback on Service performance

• Agreed actions

Briefings

• Are daily/ weekly briefings and de- briefings being delivered?

  Achieved

  Not Achieved

  N/A

• Feedback on briefing:

• Agreed actions

Observations / Feedback / Coaching

• Feedback and coaching linked to teams review objectives and activity<br><br>Spark Values and vision shared. Test staff to tell you why. <br>5 Whys? <br>🎥 Thanks movies<br>🎶 Thanks music<br> 📡 Free Wifi Zones<br>🎼Spotifty Premium Free (on selected plans)<br>📺Lightbox with Home BB<br>📲Bring your number<br>📚Student prepaid bonus pack etc etc✌

  Compliant

  Non-Compliant

• Feedback on Observations / Feedback / Coaching New staff? Product training required?

• Agreed actions

Sales floor Management

• Is there a Positive shop floor atmosphere

  Yes

  No

  N/A

• Feedback on SFM

• Agreed actions

Standards and Compliance

• Are Shop Floor Standards and VM correct

  Achieved

  Not Achieved

  N/A

• Shop floor and VM issues

  Media

• Are back of house standards correct. <br>Reporting <br>DSM

  Achieved

  Not Achieved

  N/A

• Back of House issues Reporting DSM etc Excess old stock on hand

  Media

• Any outstanding VM Maintenance issues, Eyemagnet please contact 0800 101 550 CA - contact 0800 PURPLE

• Feedback on Standards and compliance

• Agreed actions

Summary

• Overall feedback of visit:

• Store Manager comments: