Sports Big Hit Visit

• Sports Visit

• Site

• Conducted on

  Date

• AM

• Location
  Address

EXTERNALS

• Does the exterior (including garden,patio and car park) of the pub present well with no weeds, litter or cigarette butts?

  No

  Yes

• Is external sports POS current including the next green rated game/event?

  No

  Yes

INTERNALS

• Is the interior of the pub clean and tidy with no cobwebs, dust or litter and tables cleared as soon as they are vacated?

  No

  Yes

• Is the bar top clean, dry and uncluttered and all products presented in a pristine manner?

  No

  Yes

• Are the toilets clean, fresh smelling and fully stocked?

  No

  Yes

• Do the toilets feature sports POS including on the backs of all cubicle doors?

  No

  Yes

INTERNAL PROMOTION

• Is the Entrance Board on display?

  No

  Yes

• Is the Entrance Board displaying the current weeks green rated games and events?

  No

  Yes

• Is internal sport POS current including the next green rated game/event?

  No

  Yes

• Is sport displayed on the back bar?

  No

  Yes

• Is the back bar sports display current and eye-catching?

  No

  Yes

• Is there a monthly newsletter on display?

  No

  Yes

• Is sport featured in the monthly newsletter?

  No

  Yes

• Do the lighting and music choice and volume provide a conducive atmosphere for your visit?

  No

  Yes

DELIVERY AND TEAM

• Is the picture quality on all screens clear and can they be viewed from all parts of the pub?

  No

  Yes

• Is there a clear plan in place for each zone with simultaneous multiple games being shown where appropriate?

  No

  Yes

• Are TV hangers in place advertising the next game?

  No

  Yes

• Were you greeted by the duty manager and/or pub team in a friendly manner?

  No

  Yes

• Does the pub team have a sports champion?

  No

  Yes

• Are staffing levels appropriate for the game/event?

  No

  Yes

• Do the team members on duty understand the sports plan for the day?

  No

  Yes

• Is the fixture list next to the phone?

  No

  Yes

SPORTS TABLE SERVICE (STS)

• What is the STS category : Large, Medium or Small?

• Is STS being delivered to standard?

  YES

  NO

  N/A

• Are the floor strikers fully trained and engaging with their guests?

  Yes

  No

  N/A

• Are the floor strikers wearing referee tops or floor strikers T shirts?

  Yes

  No

  N/A

• What are the average floor striker sales per hour (benchmark £90)

MATCH DAY MENU

• Is the Match Day Menu in play?

  YES

  NO

  N/A

• Is the kitchen prepped and delivering food within 15 minutes?

  Yes

  No

  N/A

• Are the kitchen team aware of the sports plan?

  Yes

  No

  N/A

• What are the average game time Match Day Menu food sales?

LAST GOAL SCORED

• Is the Last Goal Scored in play?

  YES

  NO

  N/A

• How many players are there?

  0

  1-5 players

  6-10 players

  11-15 players

  16 or more players

• Is last goal scored board being actively sold throughout the pub?

  No

  Yes

PRE-BOOKINGS

• How many pre-booked parties are in the pub?

• Is there a clear pre-booked party plan that is designed to maximise occupancy at all times?

  YES

  NO

  N/A

• Is there a booking system in place?

  No

  Yes

• Is CMS being used to record bookings?

  No

  Yes

• Are team members aware of the booking system?

  No

  Yes

• Are pre-bookings/party in our pub being promoted in house?

  No

  Yes

• Do reserved signs clearly state "this table is available up until...." Or equivalent, to maintain 100% occupancy?

  No

  Yes

SOCIAL MEDIA

• Has the current green rated game/event been promoted on Facebook?

  No

  Yes

• Is the next green rated game/event being promoted on Facebook?

  No

  Yes

• Are the green rated game posts communicated in a way to engage and socialise rather then just a fixture listing?

  No

  Yes

• Has the current green rated game/event been promoted on Twitter?

  No

  Yes

• Is the next green rated game/event being promoted on Twitter?

  No

  Yes

• Are the green rated game posts communicated in a way to engage and socialise rather than just a fixture listing?

  No

  Yes

• Is their website current and does it feature forthcoming green rated games?

  Yes

  No

  N/A

• Has sport been posted onto Southbook or Midland Mainline or Frontpage?

  No

  Yes

• Is Matchpint (where applicable) up to date?

  Yes

  No

  N/A

LOCAL SPORT

• Is there a database of all local sports teams (Male and Female)?

  No

  Yes

• Is there evidence of engagement with the local sports teams?

  No

  Yes

NET PROMOTER SCORE

• How satisfied were you with your visit? 1 Poor - 10 Great