Spot Check-TMT Chicago (Move) this one

• Customer name

• Job number

• Location
  Address

• Load

• Unload

• Prepared by

• Personnel

• Conducted on

  Date

Team & Uniform

• Driver #1 (LEAD)

  Media

• Name

• Is Driver #1 in uniform?

  Yes

  No

  N/A

• How is the drivers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Driver #2

  Media

• Name

• Is Driver #2 in uniform?

  Yes

  No

  N/A

• How is the drivers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Mover #1

  Media

• Name

• Is Mover #1 in uniform?

  Yes

  No

  N/A

• How is the movers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Mover #2

  Media

• Name

• Is Mover #2 in uniform?

  Yes

  No

  N/A

• How is the movers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Mover #3

  Media

• Name

• Is Mover #3 in uniform?

  Yes

  No

  N/A

• How is the movers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Mover #4

  Media

• Name

• Is Mover #4 in uniform?

  Yes

  No

  N/A

• How is the movers attitude?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

Communication

• How is the teams communication with logistics?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• How is the teams communication with each other?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

Safety & Security

• Is the emergency brake engaged?

  yes

  no

• Are cones put out?

  yes

  no

  no cones on truck

• Are the doors to the truck locked?

  yes

  no

• Is the cab of the truck clean?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Is the ramp placed securely?

  yes

  no

  dock plate

• How is the truck packed?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Is the door jamb pad up?

  Yes

  No

  N/A

• Is glass properly packaged?

  very good

  acceptable

  need improvement

  no glass

• Is there any items in between the cardboard on the truck?

  no

  yes

• Is carpet protection being used

  Yes

  ROL

  No

  n/a

• Is hardwood protection being used?

  Yes

  No

  N/A

• How well is the teams path clear of obstacles?

  1 (Unacceptable)

  2 (poor)

  3 (Good)

  4 (Great)

  N/A

• Are the customers items being pad wrapped?

  Yes

  ROL

  No

  n/a

• Load: Are items being wrapped before being taken through main point of entry?

  yes

  rol

  no

  n/a

• Unload: are the pads being folded as items are being unwrapped?

  Yes

  No

  N/A

Paperwork

• Did the customer receive an introduction card?

  Yes

  No

  N/A

• Bill of lading

  Media

• Is there an imprint of the credit card?

  yes

  no

  cash

  slate card

  Credit Card at unload

• Is the movers liability filled out correctly?

  yes

  no

  charity

• Is the credit card authorization filled out correctly?

  yes

  no

  charity/ authorization on file

  credit card at unload

  cash

• Is the arrival time filled out for all movers

  yes

  no

• Has a Release of Liability been filled out?

  yes

  no

• Rol signatures

  Select loading unloading carpet protection (load) carpet protection (unload) walk through truck release appliances exterior risk absent customer prior damage/ unusual circumstances customer/ representative signature

  • loading
  • unloading
  • carpet protection (load)
  • carpet protection (unload)
  • walk through
  • truck release
  • appliances
  • exterior risk
  • absent customer
  • prior damage/ unusual circumstances
  • customer/ representative signature

• Has the crew had any damages

  no

  yes

• If so, has the team filled out a Damage Report?

  Yes

  No

  N/A

Customer

• Is the customer present?

  yes

  no

• Is the customer happy?

  Yes

  No

  N/A

• Comments