Sprint mock audit 2012

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Back office

• Based on a sample of new activations/upgrades, were current versions of contracts, including customer signatures and initials, stored on file?

  Yes

  No

  N/A

• Is the store refraining from creating secondary contracts/agreements and providing accurate information to customers (ie verbiage on receipt tape, invoices, etc)?

  Yes

  No

  N/A

• Are service and repair transactions being performed in accordance with sprint policies?

  yes, no errors

  one error

  more than one error

• Is the site actively protecting customer and sprint proprietary information (following I.d. Policies, actively shredding, securing documents/receipts, computer screens locked when not in use, password verification)?

  yes, no errors

  one error

  more than one error

Devices

• In support of the sprint green initiative, did the store meet or exceed the buyback target for the prior month?

  Yes

  No

  N/A

• Did the store demo devices match the active lines within the store demo account?

  Yes

  No

  N/A

• Did the store have all the required demo devices?

  Yes

  No

  N/A

• Are all the demo devices fully functioning for customer use?

  Yes

  No

  N/A

• Did the site have the minimum number of "required" devices in stock per the window inventory requirements?

  Yes

  No

  N/A

• Did the site have the minimum number of "recommended" devices in stock per the window inventory requirements?

  Yes

  No

  N/A

Brand

• Did the store minimize the number if direct ship orders to customers?

  Yes

  No

  N/A

• Did the exterior signage meet sprint requirements?

  Yes

  No

  N/A

• Are accurate hours posted on the store front and sprint.com?

  Yes

  No

  N/A

• If the dealer has a website, has it been approved and is it compliant with current sprint standards?

  Yes

  No

  N/A

• Is the dealer appropriately identifying themselves to customers?

  Yes

  No

  N/A

• Is all required collateral (required on the sales floor) available for customers and has all outdated material been purged?

  Yes

  No

  N/A

• Did all new hires complete the new hire training requirements within 60 days of their start date without excessive attempts to pass the star fins skillset verification?

  Yes

  No

  N/A

• Did all employees complete the required on-going training?

  Yes

  No

  N/A

• Were employees knowledgeable on recent training content?

  Yes

  No

  N/A

• Employee on duty signature

  Sign