Is the Landscaping free of weeds and trash and visually appealing?
Are all poles numbered?
Is the Patio area and furniture clean and in good shape? No trash, rusted table and chairs?
The Parking lots are clean, striping is acceptable and no excess dirt piles?
Brick/rock/stucco is clean and in good repair?
Dumpster area is clean and free of litter, grease and junk?
Patio area flower pots are being utilized and look acceptable?
Is the Alley area well maintained and free of trash, junk and clean?
Is the Fencing visually appealing and in good repair?
All the wallboards are clean and posters are present and brightly lighted?
All outside doors are clean, and free of grim and function properly?
Adequate amount of trash cans that are clean and visually acceptable?
All glass windows and doors are free of debris and streaks?
Ballards look acceptable and are not broke?
All credit cards machines are working? CC displays are working in menu housings? Back up CC machine working?
General store meetings are monthly and have agenda/sign in sheet present?
Assistant managers meetings are bimonthly with agenda/sign in sheet?
Only Sonic radio playing to customers? Is it clear and can be heard from all stalls?
Check for abundance of cancelled tkts/cash shortages and payouts.
Is the store using exit interviews? If not, reason?
Is the communications board being updated with monthly promos, pm schedule, shops, fantrac?
All switchboard terminals are working and headsets are being used?
Wall posters are up to date? Labor laws ( English and Spanish required )FMLA, Sexual harassment, etc?
All Assistant Mgrs are Serv safe certified?
New hand washing posters are present?
All employees have food handlers permit?
Total number of active employees?
Total number of Assistant Mgrs
Total number of crew leaders?
The ladder is locked to the roof? Does all management have access to lock?
The roof is free of grease and trash, screws and walk pads in place?
The coils for the equipment on the roof are clean? Hail guards present?
The drainage gutters on the roof are clean?
All carhops (anyone who Takes orders out) have name tags. Names are legible?
Slip resistant shoes being worn?
No cell phone use while on the clock? This includes playing radio with ear piece in.
Aprons are being provided and are clean?
Sonic only approved uniforms being used? This includes winter wear/summer wear. Are they neat and clean?
Employees are smiling and generally in a great mood?
Assistant Mgrs are wearing hats/visors?
Employees have designated eating area?
All underneath canopy/patio lights are working?
Pole/monument/led and marquee signage are fully lit and in good repair with no missing letters and message correctly spelled?
All stall stars are working and in good repair?
All menu housings/DT boards are properly lit in good repair?
All green eyebrows are completely lit?
All entrance/exit, logo signs, and wall boards are properly lit and in good repair?
All lot pole lighting/back of store security lights/ are working?
The dog house has ALL blue strips functioning and the lights shining on the yellow are working?
Is there a working back up steamer?
Is there NEW back up blades for slush machines?
Is there NEW back up blades for ice cream machines?
Is there a working back up bun toaster?
Is there NEW back up water filters on hand for ice heads, coke machines, steamers, etc?
Grill/fryers have safety features installed? Ex. Grill bolted to table and wall, fryers cords have springs attached.
Store has heat resistant aprons and gloves?
Store has cut resistant gloves?
Store has full first aid kit available?
Store has a full lock out tag out kit?
Tumblers are being used after shakes/blast are used?
Soiled/greasy rags are being stored in an approved metal container?
Co2 tanks are chained up?
Electrical panels must be able to close properly? Can use Velcro or magnets if latches are broke.
Store has TSETA posters posted in conspicuous area?
Store has current recipe cards posted in visible area pertaining to products being used?
Sexual harassment posters are posted?
Canopy (including braces,gutters and stall poles) are clean, free of rust, debris, and painting is acceptable?
No major dents or damage? Clearance signs have to be present.
The junction cut outs in canopy/patio poles are covered?
Ceiling tiles/grid are clean and in good condition? No rust on the grid? No sinking in.
All ceiling lights work and are properly shielded? No cracked covers.
Walkin freezer/cooler lights are brightly lit and are shielded properly?
All the walls are clean and have holes filled?
The floor is clean and in good condition?
Window ledges are clean and free from unnecessary items?
Area behind ice machines, ice cream machines,and slush machines are clean?
Area behind fryer side and grill side is clean?
No leaking/ broken faucets?
No excessive grease built up on any equipment?
Vent hoods are clean and free of excessive grease?
HVAC vents are clean and filters are cleaned?
Unused/broke equipment is removed from store?
The breaker panels have each breaker labeled?
All light switches are labeled?
Bathrooms are fully stocked and nice and clean?
All security cameras along with dvr are working and video quality is acceptable?
All lock boxes/cash drawers have functioning locks?
Employees are making cash drops throughout shifts and not carrying more than $60 cash?
Observation window/peep hole in back door functions properly? No cracks in glass
Back door remains locked after 5 P.M.?
Height Stickers are present at each entry/exit location?
Employees are pulling vehicles close to front doors before close?
A complete robbery crisis kit is present in the store?
Canopy light timer is present and works correctly?
Employee only signs are posted on all doors?
Red security sticker placed on back door as reminder to keep close at all times.
Security alarm is functioning correctly and being used?
$50 and $100 bills are being cashed inside the store?
Management is NOT going to the bank after close?
Server cabinet box is locked and has sign off sheet inside?
Crisis Management package forms installed on Desktop computer?
At least one security camera recording the server cabinet?
Mystery Shop Score
Critically Late tkt %
Cleaning schedule for equipment present.