SSO Coffee Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First Impression

• Is the front reception area clean and clear of clutter?

  Yes

  No

  Needs improvement

• SSO is neatly groomed, in proper uniform, with name badge?

  Yes

  No

  Needs improvement

• Friendly greeting given to each student?

  Yes

  No

  Needs improvement

• Were there students loitering behind the desk?

  Yes

  No

• Positive attitude?

  Yes

  No

  Needs improvement

• SSO takes the person to where they need to go/who they need to see?

  Yes

  No

  Needs improvement

Phones

• Phone answered within 3 rings?

  Yes

  No

  Needs improvement

• Phone answered with name and company?

  Yes

  No

  Needs improvement

• Headset being used for phone?

  Yes

  No

  Needs improvement

• Branch mobile on and charged?

  Yes

  No

  Needs improvement

Operations

• Attendance scanner being used? (if not due to IT issue, is attendance kept up to date in SMART?)

  Yes

  No

  Needs improvement

• Enrolments 100% complete where possible?

  Yes

  No

  Needs improvement

• Correct procedures being followed?

  Yes

  No

  Needs improvement

• Correct version of paperwork being used?

  Yes

  No

  Needs improvement

• Branch supplies (Coles, Staples) adequate?

  Yes

  No

  Needs improvement

• Scanned paperwork destroyed correctly and not laying around?

  Yes

  No

  Needs improvement

Observation

• Front desk covererd at all times?

  Yes

  No

  Needs improvement

• SSO Dashboard up to date?

  Yes

  No

  Needs improvement

• Kitchen clean and tidy?

  Yes

  No

  Needs improvement

• Noodles, tea, coffee - out for consumption and adequate supply?

  Yes

  No

  Needs improvement

File Audit

• Random File 1: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 2: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 3: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 4: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 5: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 6: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A

• Random File 7: enter SMART ID, file type, and comments.<br>Yes = file ok, No = work needed

  Yes

  No

  N/A