SSS Machine Audit V 1.3

• Customer Account name

• Customer Account Number

• How many machines on site?

• Conducted on

  Date

• SSS signature

  Sign

• Branch sales person

  Sign

• Customer signature

  Sign

• Customer Tier

  Select Tier 1- maintenance/shop Tier 2-shift manager Tier 3-manager Tier 4-purchaser Tier 5-decision maker other

  • Tier 1- maintenance/shop
  • Tier 2-shift manager
  • Tier 3-manager
  • Tier 4-purchaser
  • Tier 5-decision maker
  • other

• Add if you have additional customers you are questioning

Customer Name

• Customer signature

  Sign

• Customer Tier

  Select Tier 1- maintenance/shop Tier 2-shift manager Tier 3-manager Tier 4-purchaser Tier 5-decision maker other

  • Tier 1- maintenance/shop
  • Tier 2-shift manager
  • Tier 3-manager
  • Tier 4-purchaser
  • Tier 5-decision maker
  • other

Branch Questions

• Branch using Restock numbers?

  Yes

  No

  N/A

SSS Questions

• Does the machine(s) need optimization?

  needs optimized

  does not need optimized

• Is the machine online? Perform a "test network"

  Yes

  No

  N/A

• Are there product in the bottom of the machine if yes why?

  yes

  no

• Is the Machine appearance satisfactory?

  Yes

  No

  N/A

Customer Site

• (Optional) Name of machine(s) and Pictures of machine(s) Front of machine, Bottom of machine, and serial number.

machine

• Name of machine

• Picture of front of machine, bottom of machine, and serial number.

  Media

Customer Questions

• Can customer identify parts easily in the machine?

  Yes

  No

  N/A

• Does the customer utilize the Apex software?

  Yes

  No

  N/A

• On a scale of 1-10 how satisfied are you with Fastenal Solutions Program?

• If multiple customers asked for rating please add them here

Customer Rating

• On a scale of 1-10 how satisfied are you with Fastenal Solutions Program?

• What do feel are some of the strengths and weaknesses of your Fastenal Services?

• as a Fastenal customer would you recommend Fastenal Solutions Service to another company?

  Yes

  No

  N/A

Action items

• Follow up actions and notes for specialists,store,etc.