Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
INTRODUCTION
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The Role of the TSO
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DER-NSW Program - Concept & Goals
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The Role of Regional Managers & RTSOs
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Support Information - RTSO details and other contacts
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SharePoint and Intranet locations, etc.
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Regional Meetings, Training and/or Conferences
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Information about ICT within the Region
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About T4L
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Regional ICT Unit Structure
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Possible Future Opportunities
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Explanation of the Importance of Communication within the school and Regional Teams
IMPORTANT DEC/DER POLICIES
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Child Protection
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Child Protection Awareness Training (CPAT) Completed
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Code of Conduct
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User Charters
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State-wide POOL Concept
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OH&S
EMPLOYMENT INFORMATION
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Is the employee a Contractor or DEC employee?
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Has a flexsheet demonstration been performed?
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Has ESS been explained to the employee? (Leave, approvals, etc.)
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Have timesheet procedures been explained?
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Is the employee aware of the hours each week and the conditions of contracting?
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Managing concerns affecting performance (EPAC Initiative) - explain
LOCAL SCHOOL(s) INFORMATION
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TSOs Supervisor
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TSO Office and Access
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Download and Review the School's AMS Plans
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Device Storage/Security at the School
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Relevant School Procedures (Sign on, evacuation, etc.)
DER DEVICES
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Device Description (Vintage, models, etc.)
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Explanation of the Standard Operating Environments (SOE) and the various versions in use
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Logging onto a DER Device
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Explain the reasons behind locking devices
DEC INTRANET & APPLICATIONS
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Staff Portal
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Email
TSO Dashboard (My TSO in the new Portal)
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Resource Management Utility (RMU)
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TSO Incident Console (Remedy 7.6)
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eTRAC
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InfraSight
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Airwaves Wireless Management Suite (AWMS)
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Intranet (DER and general DEC)
THE DER NETWORK (INFRASTRUCTURE)
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Visual Inspection & Identification of DER Equipment
DER Campus Distributor (CD)
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Head End Switch
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Aruba Controller
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DIP Server
DER Building Distributor (BD)
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BD Switch
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Fibre Link to CD
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Access Point (AP)
COMMON PROCEDURES
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Changing a Device Status in RMU (Pooling, Assigning or marking as Inoperable)
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Processing an Inoperable (Software) Device
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Refresh Procedure via SCCM
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Regionally-based Bare Metal Refresh (BMR) Procedure
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Commissioning a Device
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Processing an Inoperable (Hardware) device using RMU, IC & eTRAC
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Warranty
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Non-warranty
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Customer Replaceable Unit (CRU) Procedure
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Daily & Weekly checks (through RMU, IMM, InfraSight and AWMS)
ACCOUNT CREATION & ACCESS
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Completed Entry on Duty (EOD) form & submitted
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Portal Access
Confirm Access for Essential Applications
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Email
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RMU
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TSO Incident Console
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AWMS
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InfraSight
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eTrac
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EMU
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DER Fleet Management Reports
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DER Device/DETNSW Domain Access
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TSO Signature
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RTSO Signature
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Created for iAuditor by Cade R Wilde
