Information
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Manager / supervisor
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Conducted on
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Prepared by
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Store
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Personnel
CAMPAIGN
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Internal promotional materials set to sirens eye? BOB, DOB, banner stand, whole bean display, tent cards etc
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External promotional materials displayed correctly
OUTSIDE
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Clean and litter free
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Outside lights on/off as appropriate
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Outside furniture out and well maintained, front swept, bin emptied
CAFE
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Good atmosphere (temperature and music)
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Cafe floor clean
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Regular bussing and toilet checks complete, bussing standards followed, toilets stocked
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Pastry case clean and well stocked
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Food & RTD good availability and rotated
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Merch stand stocked and presentable, clean, priced & in date
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POS clean, tidy, stocked including impulse
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Condiment bar clean, stocked and set to siren
PARTNER
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Partners following dress code
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Partners upselling at the till
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Partners asking for names on cups
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Partners greeting and thanking customers
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Beverage rountine being used
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Cup ID being used for all beverages
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Drink quality to standard
BACK OF HOUSE
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Stock room organised (no stock on the floor)
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Partner food and drink stored correctly
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Correct stock levels
MANAGEMENT PROCEDURES
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Playbook filled out correctly
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Office tidy
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DRN filled correctly for the week
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Target set & updated