Station Inspection Checklist - Air Transat

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Details

• Flight number of flight observed

Station Management and Control

• Does the handling agent have access to the Air Transat Extranet?

  Yes

  No

  N/A

• Does the handling agent have a current copy of the Air Transat Station Emergency Response Plan?

  Yes

  No

  N/A

• Does the handling agent an operations manual or IGOM equivalent document containing policies and procedures, available for audit by Air Transat?

  Yes

  No

  N/A

• Has the handling agent made accessible the Air Transat Passenger and Ramp Services Manuals in accordance with procedures?

  Yes

  No

  N/A

• Have all staff received recurrent DG training within the last 24 months? Review training records for confirmation.

  Yes

  No

  N/A

Baggage Delivery

• Is first bag delivered to carousel within 15 minutes and last bag within 25 minutes of aircraft arrival?<br>(If no, note time)<br>

  Yes

  No

  N/A

• Is the Air Transat allocated desk for baggage enquiries easily identifiable with appropriate branding? (please take photo)<br>

  Yes

  No

  N/A

Passenger Handling

• Is check-in open by the published time & closed no later than STD - 45 minutes?

  Yes

  No

  N/A

• How many check-in desks are open? Does queuing time ever exceed 15 minutes? Are there Self Service Kiosks?

  Yes

  No

  N/A

• Are standard Air Transat screen graphics used? (Please take a photo of the check-in area)<br>

  Yes

  No

  N/A

• Are signs displayed warning passengers of DG in checked-in baggage? Interview staff regarding detection and reporting procedures

  Yes

  No

  N/A

• Are passenger baggage weighing scales calibrated?<br>

  Yes

  No

  N/A

• Are facilities in place to monitor cabin baggage – i.e. gauges used at check-in & boarding gate?

  Yes

  No

  N/A

• Are facilities in place to process excess baggage charges? Are the Air Transat counters clearly visible and branded (Please take a picture)

  Yes

  No

  N/A

• Is there appropriate supervision in place at check-in / boarding?<br>

  Yes

  No

  N/A

• In general, were staff courteous & friendly to customers? Were staff neat and tidy in appearance? Please note your impression of how they delivered customer service.<br>

  Yes

  No

  N/A

• Do staff display good Air Transat product awareness? i.e. ask how they keep updated on latest policies and procedures etc.<br>

  Yes

  No

  N/A

• Do check-in / boarding gate staff check identification of passengers?<br>

  Yes

  No

  N/A

• Is passenger cabin baggage tagged? Does handling agent have sufficient supply of Air Transat baggage tags?<br>

  Yes

  No

  N/A

• Is all appropriate documentation removed to a secure location?<br>

  Yes

  No

  N/A

• Are PRM facilities available? Ask staff about local procedures.<br>

  Yes

  No

  N/A

• Are standard Air Transat airport announcements made? (e.g. Preboard – Rear-to-Front, Boarding, Delay etc)<br>

  Yes

  No

  N/A

• Did boarding start no later than ETD -45 minutes?<br>

  Yes

  No

  N/A

• Is loadsheet on board at STD -10 minutes and all aircraft doors closed at ETD -5 minutes?

  Yes

  No

  N/A

Aircraft Arrival - Ramp

• Are all staff wearing appropriate PPE?

  Yes

  No

  N/A

• Is there a designated individual responsible for oversight of loading / unloading operations?

  Yes

  No

  N/A

• Has FOD inspection been made prior to aircraft arrival?

  Yes

  No

  N/A

• Are aircraft marshaled using approved marshalling signals for aircraft arrival & departure (as appropriate)?

  Yes

  No

  N/A

• Are equipment restraint lines, stop lines, etc. clearly visible and all GSE behind restraint lines?

  Yes

  No

  N/A

• Is bridge fully retracted? If drivable is it parked within its Ramp Box?

  Yes

  No

  N/A

Ramp Handling

• Are safety procedures observed in areas near and around the aircraft?

  Yes

  No

  N/A

• Are aircraft chocks positions properly? And after beacon lights have been switched off?

  Yes

  No

  N/A

• Are wingtip/engine cones properly positioned?

  Yes

  No

  N/A

• Are the areas around cargo/passenger doors visually checked from existing damage before ground equipment approaches?

  Yes

  No

  N/A

• Are all cargo doors opened on arrival using steps or belt loaders?

  Yes

  No

  N/A

• Does GSE traffic on ramp obey safety rules? (E.g. speed limits, guides for reversing vehicles, vehicle paths to / from aircraft, etc.)

  Yes

  No

  N/A

• Is the beltloader and other elevating equipment in the full down position with handrails stowed when approaching the aircraft?

  Yes

  No

  N/A

• Is the beltloader front bumper positioned below and away from the cargo doorsill?

  Yes

  No

  N/A

• Do employees refrain from walking, standing or sitting on a moving conveyor belt? Are stabilisers deployed?

  Yes

  No

  N/A

Aircraft Onload

• Are all container doors/curtains closed and fastened during transport and before loading onto aircraft?

  Yes

  No

  N/A

• Are top of containers free from baggage/cargo/mail?

  Yes

  No

  N/A

• Do all employees avoid driving ground equipment under the aircraft wings and fuselage?

  Yes

  No

  N/A

• Does any GSE obstruct egress of fuelling vehicle?

  Yes

  No

  N/A

• Are personnel operating GSE are appropriately licensed & license is valid (sight sample license)?

  Yes

  No

  N/A

• Are there records for GSE maintenance & a preventative maintenance schedule?

  Yes

  No

  N/A

• Has a Load Instruction Report (LIRF) been prepared (for flight); are loading limitations placarded in compartments & observed?

  Yes

  No

  N/A

• Is there a designated individual responsible for ensuring correct loading of Dangerous Goods (DGs)?

  Yes

  No

  N/A

• Are DGs correctly loaded as per company or IATA DGRs?

  Yes

  No

  N/A

Safety and Security

• Is equipment for dealing with on-ground emergencies (e.g. fire extinguishers) serviceable & readily available?

  Yes

  No

  N/A

• Is there spill response equipment/kit (e.g. liquid spill) and are FOD bins readily available?

  Yes

  No

  N/A

• Are layover aircraft (where applicable) externally secure on stand- off bays (doors closed and stairs/steps removed, etc.)?

  Yes

  No

  N/A

Aircraft Departure

• Is a complete walk-around inspection conducted to check that cargo/access doors are closed and secured; that there is no sign of visible damage to the aircraft and the gate area is clear of equipment?

  Yes

  No

  N/A

• Is the loading bridge retracted before start of pushback?

  Yes

  No

  N/A

• Are main gear chocks left in position until the tractor and tow-bar are fully secured to the nose-gear and the parking brake set on the tractor?

  Yes

  No

  N/A

• Are cones and chocks removed and correctly stowed?

  Yes

  No

  N/A

• When the tow-bar disconnected from the aircraft is it disconnected from the tractor first?

  Yes

  No

  N/A

• If applicable is towbarless pushback conducted as per procedures?

  Yes

  No

  N/A

• Is the remainder of the pushback operation followed correctly:<br> i. Chocking / positioning of tractor<br>ii. Provide a final clearance signal to the cockpit crew iii. Displaying by-pass pin<br>iv. Acknowledgement from the cockpit crew is received.

  Yes

  No

  N/A

Load control

• Is a copy of Air Transat Ramp Manual & IATA DG Regulations readily available and up- to-date?

  Yes

  No

  N/A

• Was the weight & balance procedure conducted correctly for the observed flight?

  Yes

  No

  N/A

• Check accuracy of weight and balance data on the Departure Data.

  Yes

  No

  N/A

• Did the LIR for the observed flight include: accurate actual load and signature from person responsible for loading. (sample)?

  Yes

  No

  N/A

• If applicable was the PIC given written advice of special loads (NOTOC) etc. for the observed flight?

  Yes

  No

  N/A

Other Comments

• Please enter any other comments or observations