Title Page
-
Site conducted
-
Conducted on
-
Prepared by
Customer Service
-
Staff visible and engaged
-
Staff are in high vis vests and using the SA tool
-
Staff are performing MMP duties
-
Notes
Real Time Communication
-
Announcements are being made in a timely manner with accurate information
-
Departure boards display accurate information
-
Notes
Cleanliness, Grounds and Maintenance
-
Garbage has been removed throughout the station
-
Passengers devices have been wiped down and ready for use
-
All windows and glass are clean
-
Graffiti has been removed throughout the station
-
Broken assets have been reported (ie. glass, door handles)
-
Notes
Events Management
-
Station is staffed
-
Communications has been sent out to customers in a timely manner (ie. On-the-GO Alerts, website updates, announcements)
-
Signage has been posted throughout the station to guide and inform customers
-
Staff are visible and engaged
-
Staff are knowledgable and equiped with event information
-
Notes
Construction
-
Appropriate signage has been deployed
-
Customers are able to access the platform with ease during the construction stages
-
Customers are able to access the station facilities with ease during the construction stages
-
Customers are able to access the TVMs, AVMs and SFTPs with ease during the construction stages
-
All safety risks have been identified and mitigated
-
Notes
Technology
-
All TVMs, AVMs and SFTPs are operational
-
S4's/Departure boards are operational
-
SA Tool has been logged into and is operational
-
PA system is operational
-
CCTV is operational
-
SA radios are operational
-
Non-operational devices have been reported to the IT Service Desk
-
Notes
Safety and Security
-
Daily Safety and Security checklist has been completed
-
All facility safety risks have been reported and mitigated (ie. broken glass, exposed wires, sharp edges)
-
Vulnerable public have been reported to CPS
-
Safety campaign marketing are visible throughout the station (ie. Text for Help posters)
-
Notes
